Ratings based on 980 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 1 Dec 2024
I was given a room with Broken AC unit.
by A verified traveler
Posted 9 Nov 2024
Everything is fine
by A verified traveler
Posted 5 Nov 2024
The hotel was very quiet though there wasn't very many amenities around it so there was no choice but to eat in the restaurant. The train station to get into Brussels was less than a ten minute walk from the hotel
Comment from Hotel Management
6 Nov 2024 by Irem - Marketing & Experience Executive, Hotel Management
Hi Beverley, Thank you for your fantastic review! We're pleased to hear you enjoyed the quiet ambiance of the hotel. While indeed we’re a bit limited in nearby amenities due to our location near the airport, it's great that our close proximity to the train station helped you reach Brussels easily. We hope to welcome you back for another relaxing stay!Best regards, Van der Valk Brussels Airport Team
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Irem - Marketing & Experience Executive, Hotel Management
Hi John,Thank you for the 5-star rating! We hope to welcome you here again soon.Kind regards,Van der Valk Brussels Airport Team
by A verified traveler
Posted 25 Oct 2024
I truly enjoyed my stay. Everything from check-in to check-out was perfect. This will definitely be my go-to hotel whenever I visit Brussels. The rooms are extremely spacious and welcoming, and the bathroom is exceptionally clean and roomy. Thank you!
Comment from Hotel Management
6 Nov 2024 by Irem - Marketing & Experience Executive, Hotel Management
Hi Estheisy,Thank you for your fantastic review! We’re delighted that you had such a seamless stay with us. Knowing that we’ll be your go-to hotel in Brussels truly makes our day. Looking forward to welcoming you back soon!Warm regards, Van der Valk Brussels Airport Team
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 3 Oct 2024
Nice hotel for overnight
Comment from Hotel Management
6 Nov 2024 by Irem - Marketing & Experience Executive, Hotel Management
Thank you so much for your rating, Sheryl! Hoping to welcome you here again during your next stay in Brussels. Kind regards,Van der Valk Brussels Airport Team
by A verified traveler
Posted 15 Sep 2024 on Hotels
by A verified traveler
Posted 3 Sep 2024
Check in was very easy, a little bit confusing if you stay in the wing.We stayed in the Clubroom.There are no washcloths that for your reference.Also the bed was not that comfortable.There is only one sheet on top of the mattress that kept coming off and exposing the mattress and a comforter with a cover.I am used to sleeping on top of a fully covered mattress with a separate sheet to cover myself in case it’s too hot.I ended up sleeping mostly with no cover because the comforter was hot at times.
The bathtub and shower room is large and everything worked well.
The refrigerator was not that cold at all
Comment from Hotel Management
5 Sep 2024 by Irem - Marketing & Experience Executive, Hotel Management
Hi Melanie, Thank you for your feedback! We’re glad to hear that check-in went smoothly and that you enjoyed the spacious bathroom. Regarding the bed and bedding, we appreciate your comments and will review them to ensure more comfort for future stays. The issue with the fridge has been shared with our technical team for immediate attention. Our apologies for the inconvenience. We hope to welcome you back for an even better experience next time!Best regards, Van der Valk Brussels Airport Team
