Ratings based on 149 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
expedia incorrectly had check in listed at 2:30pm when it was actually scheduled for 3pm. they did not have the room ready for check in at 3pm they kept us waiting until 3:35pm. very disappointing check in experience. there was an awkward step up to get into the washroom and there was a broken sill in the washrrom. other than that the room was quite new with a good view of the street.
by A verified traveler from Wear Des Moines
Posted 17 Sep 2024
by A verified traveler
Posted 4 Sep 2024
The manager was so rude from the beginning when they ask me for mi ID. The room looks nice but then when you start to move stuff or use something you can notice is dirty and they have bed bugs everywhere
by A verified traveler
Great except phone attack
Posted 14 Jul 2024 on HotelsWould be 5 stars except my phone was attacked 4 times over the network. Each attack required a hard reset to unlock the phone again. This is a network issue with their network. Stay in airplane mode while at the hostel. If the attack had succeeded I would have lost my phone and bank accounts.
by A verified traveler
Degraded area not far from Midi station
Posted 2 Jul 2024 on HotelsThe property is in quite a degraded area of the city, but fair price and close to Midi railway station. The room was small and cramped but functional.
Comment from Hotel Management
2 Jul 2024 by URBAN team., Hotel Management
Dear John,Thank you for choosing the URBAN Hostel. We hope that you have enjoyed your stay and have felt thoroughly “at home”. Your remarks and suggestions are more than welcome and allow us to introduce changes, wherever necessary. We hope to see you again in the future. Kind regards, Your URBAN team.
by A verified traveler
Awkward room access
Posted 2 Jul 2024 on HotelsOn this occasion (the second of two stays in ten days), we were allocated a room at the top of the first flight of stairs. It might best be described as awkward, at worst a death trap. There were two steps down into the room immediately upon opening the door, and could easily have fallen while finding the light switch.
Comment from Hotel Management
2 Jul 2024 by URBAN team., Hotel Management
Dear John,Thank you for choosing the URBAN Hostel. We hope that you have enjoyed your stay and have felt thoroughly “at home”. Your remarks and suggestions are more than welcome and allow us to introduce changes, wherever necessary. We hope to see you again in the future. Kind regards, Your URBAN team.
by A verified traveler
Posted 25 Jun 2024 on Orbitz
Amazing place to stay at an affordable price.
by A verified traveler
Posted 14 Apr 2024
Very unsafe area crowds of people hanging around outside hostel @ 3am. No locks in room at all despite having a door leading onto street with no lock. Would not return! Stayed in hostel for 1 and a half hours before needing to leave as could not live in these conditions. Only good point was receptionist was lovely.
by A verified traveler
Posted 24 Mar 2024 on Hotels
by A verified traveler
Posted 25 Feb 2024
So bad I didn’t stay for longer than 12 hours and had booked 2 nights Steep stairs and no lift. Reception is in different part of building to accommodation. So have to leave reception and go out of building and around corner. No lift. No hot water in bathroom and no toilet paper. Loud music playing in room all night, loud people screaming outside door all night. Bad smell that lingers. Not recommended.
