Ratings based on 966 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bethesda
Posted 20 Dec 2024
Large room with nice bathroom.
Comment from Hotel Management
23 Dec 2024 by Wesley Langerak, General Manager, Hotel Management
Dear Silvia,Thank you very much for this kind review of your stay.We are delighted that you enjoyed the spaciousness of your room, the pleasing aesthetics of our bathrooms, and the overall cleanliness and condition of our hotel. Our team is committed to providing excellent service, and it's great to know that you found our amenities to be up to the mark. We take pride in catering to our guests' needs the best way we can, and we're glad that our efforts have resonated with you.We look forward to welcoming you back for another excellent experience! Season's greetings,Wesley Langerak, General Manager
by A verified traveler from LONDON
Posted 19 Dec 2024
Convenient location and great amenities, spacious room that fit 4 of the same family. Highly recommended.
Comment from Hotel Management
23 Dec 2024 by Wesley Langerak, General Manager, Hotel Management
Dear Elena,Thank you for positively reviewing your stay.We are pleased that you enjoyed the cleanliness and spaciousness of your room, our strategic location, and the range of amenities we offer. Moreover, we take pride in the condition of our hotel as well as in providing excellent service and your recognition of our efforts is greatly appreciated.We look forward to welcoming you back for another excellent experience.Happy Holidays!Wesley Langerak, General Manager
by A verified traveler
Posted 18 Dec 2024
The only thing we didn’t like was the bathroom shower. The water didn’t drain probably, so there was always water on the shower room floor
Comment from Hotel Management
23 Dec 2024 by Wesley Langerak, General Manager, Hotel Management
Dear Louis,We are grateful for your feedback.We are delighted that you appreciated the high level of service provided by our team and the overall condition of our hotel. Your satisfaction is very important to us, and we strive to create a welcoming environment for all our guests.However, we sincerely apologize for the inconvenience you experienced with the shower in your bathroom. While we are currently in the process of renovating our bathrooms to enhance our facilities, we understand that such issues can affect your comfort during your stay.Finally, we are pleased to know that you found our rooms to be clean and well-equipped. Our commitment to quality is reflected in our amenities and the efforts we make to ensure our guests have a pleasant experience.We would love to welcome you back on a future occasion.Seasons greetings,Wesley Langerak, General Manager
by A verified traveler from Everett
Posted 14 Dec 2024
The atmosphere, wait staff and food at the restaurant were fantastic and the variety of options available at the daily breakfast brunch was outstanding! Our bed was very comfortable and the cleaning staff did a wonderful job taking care of our every need. We would highly recommend this hotel!
Comment from Hotel Management
18 Dec 2024 by Wesley Langerak, General Manager, Hotel Management
Dear Teresa,Thanks for this kind review.We are truly thrilled to know your stay with us was so enjoyable and that you found our hotel to live up to your expectations.We are delighted that you appreciated the inviting atmosphere, our dedicated wait staff, and the delectable culinary offerings at our restaurant. It’s also heartwarming to hear that the variety of our breakfast buffet, with options ranging from warm traditional dishes to a healthy corner with oats and muesli's, added to the delight of your mornings. Our team takes great pride in ensuring the comfort of our guests, so it is rewarding to know that you enjoyed the comfort of our beds, equipped with both soft and hard microfibre pillows to suit every preference. Furthermore, the diligent efforts of our housekeeping staff in maintaining the cleanliness and order of your room do not go unnoticed, and we are thankful for your recognition of their hard work.We look forward to welcoming you back for another excellent experience! Kind regards,Wesley Langerak, General Manager
by A verified traveler from Magnolia
Posted 13 Dec 2024
Customer service bad
Comment from Hotel Management
23 Dec 2024 by Wesley Langerak, General Manager, Hotel Management
Dear Nadine,We are grateful for your feedback.We are sorry that the service did not meet your expectations. Our team strives to provide high-quality service, and your comments will be shared with them to ensure we maintain our standards going forward.We hope we can provide you with an improved stay in the future. Kind regards,Wesley Langerak, General Manager
by A verified traveler
Posted 17 Nov 2024
Petit déjeuner trop cher
Comment from Hotel Management
19 Nov 2024 by Wesley Langerak, Directeur général, Hotel Management
Cher Hervé,Nous vous remercions d'avoir partagé votre expérience avec nous.Nous nous réjouissons que vous ayez passé un agréable moment parmi nous.Cependant, nous proposons une option de petit déjeuner à tarif réduit pour les réservations faites à l'avance. Néanmoins, notre buffet propose une gamme variée de produits durables et de choix sains pour bien commencer la journée.Ce serait un plaisir de vous accueillir à nouveau.Avec nos meilleures salutations,Wesley Langerak, Directeur général
by A verified traveler
Posted 10 Nov 2024
This was a pleasant day. It was close and walkable to almost anywhere you wanted to visit. The staff was amazing and highly recommend
Comment from Hotel Management
12 Nov 2024 by Wesley Langerak, General Manager, Hotel Management
Dear Vanny,Thank you for such a positive review.We are thrilled to hear that your stay at Thon Hotel Bristol Stephanie was so satisfying.We are delighted that you enjoyed the convenience of our location, the dedication of our staff, and the cleanliness and amenities of your room. Our team takes great pride in providing a welcoming environment, and it is reassuring to know that we have succeeded in making your stay an enjoyable one.We look forward to welcoming you back. Best wishes,Wesley Langerak, General Manager
by A verified traveler
Posted 7 Nov 2024
A lovely stay in a large room and we appreciated the space. Very well positioned for transport.
Comment from Hotel Management
8 Nov 2024 by Wesley Langerak, General Manager, Hotel Management
Dear Linda,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to know that your stay with us was enjoyable.We are delighted that you found the spaciousness of our rooms to your liking, and our central location convenient for your transportation needs, with easy access to bus stations and the Louise metro station just a short walk away.We look forward to welcoming you back for another excellent experience! Kind regards,Wesley Langerak, General Manager
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Wesley Langerak, Directeur général, Hotel Management
Cher Steven,Nous sommes contents que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Wesley Langerak, Directeur général
by A verified traveler
Posted 24 Oct 2024
It's located at a very nice neighborhood and very closed to shops and transit. Highly recommended!
Comment from Hotel Management
27 Oct 2024 by Wesley Langerak, General Manager, Hotel Management
Dear Mavis, Thank you very much for this kind review.We are truly elated that your stay with us at Thon Hotel Bristol Stephanie was so enjoyable.We are delighted that you appreciated the cleanliness of our rooms, the condition of our hotel, the service provided by our staff, and the amenities we offer. It is also heartening to know that our location, conveniently nestled in a lovely neighborhood and close to a myriad of shops and transit options, added value to your stay. Our team takes great pride in maintaining the high standards that you have positively noted.We look forward to welcoming you back for another excellent experience! Kind regards,Wesley Langerak, General Manager
