Ratings based on 683 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2025
Very friendly staff.
Anthony, Restaurant Manager, was excellent.
Only issue on NYE was that I had called from the UK to book dinner and it was not communicated to the restaurant. On arrival, we were told that there was no booking but that they would fit us in.
I called again hours before the booking and was told by the same woman that the booking was confirmed.
When I went to the restaurant, again we were told that there was no booking on NYE but luckily Anthony fit us in.
I found this to be very unprofessional and incompetent on part of the woman who I had spoken to on the phone.
Luckily Anthony was excellent and gave us a nice table.
Comment from Hotel Management
7 Jan 2025 by Clara Rondini Guest Relation & Duty Manager, Hotel Management
Dear Mr Koushik,We would like to thank you for your very high rating of 5/5 for your stay at the Sofitel Brussels Europe.I am sincerely sorry to read your table was confirmed over the phone, however not upon your arrival. I will inform our Front Office Manager about this situation, as indeed it should not happen. It is a pleasure to read that Anthony found a solution for you and that you had a great time with us. I am sure that this feedback will serve as a real encouragement to Anthony.We are looking forward to welcome you again soon!Sincerely,
by A verified traveler from Plano
Posted 27 Oct 2024
Very nice
Comment from Hotel Management
29 Oct 2024 by Clara Rondini - Guest Relation & Duty Manager, Hotel Management
Dear Boris,We would like to thank you for your very high rating of 5/5 for your stay at the Sofitel Brussels Europe.I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are looking forward to welcome you again soon!Sincerely,
by A verified traveler
Posted 25 Sep 2024 on Hotels
Comment from Hotel Management
27 Sep 2024 by Clara Rondini Guest Relation & Duty Manager, Hotel Management
Dear Susan,We would like to thank you for your very high rating of 10/10 for your stay at the Sofitel Brussels Europe.We are glad you were satisfied in the overall.I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are looking forward to welcome you again soon!Sincerely,
by A verified traveler from DARLINGHURST
Posted 3 Sep 2024
Great location and wonderfully hospitable staff that were very obliging. Particularly enjoyed the buffet breakfast which was exceptional. Sadly a few things didn't meet expectations: very poor wifi signal that regularly dropped out across multiple devices in multiple places in the hotel. The gym equipment was very limited and what was available was broken. Our rooms air conditioner was broken which meant we needed to move rooms. The staff were very good about this.
Comment from Hotel Management
6 Sep 2024 by Clara Rondini Guest Relation & Duty Manager, Hotel Management
Dear Guest,We would like to thank you for your high rating of 4/5 for your stay at the Sofitel Brussels Europe.We are glad you were satisfied withour service and location.Please accept my deepest apologies for the difficulty you encountered with our wireless network during your last stay with us. Our management is working on resolving our Wi-Fi issue as soon as possible so that our guests may enjoy a comfortable stay with us.Moreover, we are currently experiencing some problems with the air conditioning system. Although we are very sorry for the inconvenience, you can rest assured that our technical manager is actively working to resolve the issue as quickly as possible.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
by A verified traveler
Posted 31 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Your Sofitel Brussels Europe Team, Hotel Management
Dear AnnieThank you very much for your feedback!We hope to have the pleasure to welcome you back soon again!Warm regards,
by A verified traveler
Posted 19 Aug 2024
Recently stayed here as a birthday treat for my partner and had such an amazing experience! A huge shoutout to Clara for her personal touches and for making the experience so special. You were amazing. The hospitality, friendliness and attentiveness went above and beyond. I would highly recommend staying and look forward to coming back for business and personal in the future. Thank you!!
Comment from Hotel Management
20 Aug 2024 by Clara Rondini Guest Relation & Duty Manager, Hotel Management
Dear Rhys,Thank you for choosing the Sofitel Brussels Europe for your stay in our beautiful capital!We are more than grateful to you for taking the time to rate your stay. Thank you very much for your lovely comment.Rest assured that your lovely comments will be shared with our teams and hotel Management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you again very soon.Yours sincerely,
by A verified traveler
Posted 11 Aug 2024
Front desk staff was very welcoming and nice. The room was comfortable and clean.
Comment from Hotel Management
20 Aug 2024 by Clara Rondini Guest Relation & Duty Manager, Hotel Management
Dear Bijan,We would like to thank you for your very high rating of 5/5 for your stay at the Sofitel Brussels Europe.I will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are looking forward to welcome you again soon!Sincerely,
by A verified traveler from Thiaroye
Posted 27 Jul 2024
Nice i really appreciate it
Comment from Hotel Management
29 Jul 2024 by Sophie, Hotel Management
Dear Mr Diagne,Thank you for taking the time to rate your experience at Sofitel Brussels Europe. We are delighted to read you had a nice stay with us.We hope to have the pleasure of welcoming you back very soon.Sincerely,Sophie ContardiGuest Relation & Duty Manager
by A verified traveler from Las Vegas
Posted 20 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Sophie, Hotel Management
Dear Mr Stecchi,Thank you for taking the time to rate your experience at Sofitel Brussels Europe! It is a real pleasure to see you were completely satisfied with your stay.We hope to have the chance of welcoming you back very soon.Sincerely,Sophie ContardiGuest Relation & Duty Manager
by A verified traveler
Posted 15 Jul 2024
Hotel was perfectly fine. It was built in the 2000s and it's style was starting to show it's age a little bit. The staff was nice and the location is nice enough.
Comment from Hotel Management
29 Jul 2024 by Sophie, Hotel Management
Dear Mr Ackerman,Thank you for taking the time to rate your experience at Sofitel Brussels Europe. We are happy to read you had a good time in our property.Your feedback is very precious to us and that is why I will make sure to share your comments about the hotel's conditions with our Management. Please note that our suites have been very recently renovated and a plan for further renovations in the hotel is currently undergoing.We hope to have the chance of welcoming you back in the near future.Sincerely,Sophie ContardiGuest Relation & Duty Manager
