Ratings based on 16 Verified Reviews
3.1 Room cleanliness
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2023
This property was nothing like the pictures. The washroom was so small you couldn’t fit in and close the door, it was by the kitchen no ventilation. The lights in the kitchen didn’t work. They had teenagers staying in that building partying all night until 5am drinking and making lots of noise. We didn’t feel safe at all. The worst thing is the management was not answering the call or dealing with anything. It was Expedia who looked after us moving us to a different property. I would obviously say it’s not a property for adults or families. Very disappointed. Location was the only thing that was good about the place.
Comment from Hotel Management
10 Jan 2023 by Julia from Central Residence - City Center, Hotel Management
Dear Batia.Thank you for taking the time to review your experience.Our goal is to ensure all of our guests have a great experience, so we regret that not everything was to your satisfaction during your stay. We regret that the apartment didn’t meet your expectations and, furthermore, that you didn’t feel comfortable as the safety of our guests is paramount. Rest assured, your comments have been noted and will be referred to the relevant team members.We truly appreciate you taking the time to provide feedback so we can better meet our guests’ expectations in future.Wishing you a happy and healthy new year,Best regards,Julia from Central Residence - City Center
by A verified traveler
Posted 15 Sep 2022 on Wotif
I was terribly disappointed. Super poor hygiene , no on site stuff. There was hair in the sheets and pillows. Very slow WiFi. Excess to the rooms very frustrating. Definitely not worth the price
Comment from Hotel Management
9 Nov 2022 by Julia from Central Residence - City Center, Hotel Management
Dear Rose,Thank you for taking the time to review your experience with us.We are very sorry to hear your apartment wasn’t to your satisfaction and for any issue with our complimentary WiFi.We also regret to hear of any difficulty you faced in accessing the apartment and have duly noted your feedback.Furthermore, although we do not have a physical reception we are available to be contacted at our digital reception and concierge at all times by email, app, and phone.Rest assured we have addressed your concerns with our housekeeping team.We hope to have the opportunity to welcome you again for an improved stay.Best regards,Julia from Central Residence - City Center
by A verified traveler
Posted 13 Sep 2022 on Travelocity
Unfortunately when I booked they say first floor, when I arrived it was 5th floor and no elevator. We had to carry our luggage upstairs only to find out the air condition was not working. We were not able to reach anyone for help so we had to leave and book another place. Be careful.
Comment from Hotel Management
8 Nov 2022 by Julia from Central Residence - City Center, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback.We aim to ensure the total comfort and well-being of our guests and are sorry for any inconvenience, however, we do have a lift and regret any misunderstanding. Nonetheless, we are sorry to learn that you were unable to reach us. We have a digital reception and concierge available at all times by email, app, and phone.Furthermore, as clearly stated on our website, we do not have air conditioning in our establishment but the windows are able to be fully opened.We would like to welcome you back for an improved visit in the future.Best regards,Julia from Central Residence - City Center
by A verified traveler
Posted 15 Jul 2022 on Hotels
by A verified traveler
Posted 29 Jun 2022
Location is great. Restroom is tiny.
by A verified traveler
Posted 31 Oct 2021
The entrance was a mess, Check in was not at 15h but at 16h
by A verified traveler
Posted 15 Sep 2024
Jeg likte at overnattingstedet var veldig sentralt, men det var mye støy på natten. Jeg likte ikke at overnattingstedet var litt møkkete, at dosetet var løst, dusjen kunne ikke henges opp, vasken på badet var nesten tett og det luktet kloakk.
by A verified traveler
Posted 30 May 2023 on Hotels
by A verified traveler
Posted 1 May 2023 on Hotels
by A verified traveler
decepcionante
Posted 30 Nov 2022 on HotelsEl lugar es muy bonito y bien ubicado, el problema fue que no había agua caliente para bañarnos, tratamos de comunicarnos con las personas encargadas pero nunca contestaron ni el teléfono, ni mensajes, que pena, no volvería a reservar en ese lugar.
Comment from Hotel Management
2 Dec 2022 by Julia from Central Residence - City Center, Hotel Management
Querida Guillermina.Gracias por su testimonio acerca de su experiencia con nosotros.Nos gustaría expresar nuestro pesar por el incidente con el agua caliente. Sentimos las molestias causadas por la falta de respuesta y pedimos disculpas. Le aseguramos que estudiaremos este asunto y tomaremos las medidas necesarias para que no vuelva a ocurrir, gracias por su comprensión. Nos alegra saber que el apartamento le resultó muy agradable y que nuestra ubicación era conveniente para su visita a Bruselas.Tenemos como compromiso brindar al cliente la mejor de las atenciones junto a un trato cordial y actitud servicial. La satisfacción de los huéspedes es nuestro principal objetivo y sus reseñas siempre serán bienvenidas.Reciba un cordial saludo,Julia from Central Residence - City Center
