Ratings based on 54 Verified Reviews
4.0 Room cleanliness
3.9 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
The location of this hotel is amazing and allows you access the city fully. It’s also close to a museum and a church. Looking forward to going back again
Comment from Hotel Management
19 Dec 2024 by Giulia, Numa Guest Experience Team, Hotel Management
Dear Kasia,Thank you for your feedback. We're thrilled to hear that you enjoyed your stay and the location of our property. We look forward to welcoming you back on your next visit! Best regards,
by A verified traveler
Posted 6 Dec 2024
by A verified traveler
Posted 1 Sep 2024 on Hotels
by A verified traveler
Posted 26 Aug 2024 on Hotels
price like for a hotel but standard of an apartment, the room was not clean, you have to constantly press the code to the door, elevator and room - which is inconvenient, there is no room cleaning, the main plus is a comfortable bed, there was a fridge, a safe, the room was quite large, nicely decorated
Comment from Hotel Management
2 Sep 2024 by Giulia from Numa Guest Experience Team, Hotel Management
Dear Jacek,Thank you for sharing your feedback. We’re glad to hear that you appreciated the comfortable bed, room size, and decor. We apologize if the keypad entry system was inconvenient for you; we use it to ensure a secure environment for all our guests.Regarding the cleanliness, we see that no cleaning issues were reported to us during your stay. Our team is always available to assist with any concerns you may have, so please don’t hesitate to reach out. We offer weekly cleaning services for bookings of more than 8 nights, and additional cleaning can be arranged upon request. We hope to have the opportunity to provide you with a better experience in the future.Best regards,
by A verified traveler
Posted 22 Jul 2024
by A verified traveler
Posted 17 Jul 2024 on Hotels
by A verified traveler
Never again
Posted 7 Jul 2024 on HotelsAwful. I was supposed to get a code sent the day before with how to check in (I didn't know this). I couldn't get in to the hotel and they don't have anyone on sight, so I had to figure it out with them over whatsapp - this took at least 45 minutes. Your code to get into the hotel, use the elevator and get into your room is the same code, which means anyone standing behind you who is even slightly paying attention, knows exactly how to get into your room. Additionally, the room has no interior lock, so if someone does get your code, your safety is at risk. Lastly, their luggage lockers werent working, and again, they only converse over whatsapp, so after 2 hours of bad directions and bad communication, and two different locker locks from their staff since the first ones didnt work, I finally got my luggage. Poor, poor experience. Would never use this hotel or affliliated hotel again. So mucch of my vacation and data went to sitting seound on a whatsapp chat.
Comment from Hotel Management
15 Jul 2024 by Numa Guest Experience Team, Hotel Management
Dear Lauren,Thank you for your feedback. We are sorry to hear that there was an issue with the locker during your stay. The comfort of our guests is our top priority. Please let us know if you would like to discuss this personally, and we will get in contact with you. We would be delighted to be able to convince you of our services the next time you visit us.Best regards,
by A verified traveler
Posted 4 Jul 2024
Rooms are nice; cleaning staff is really efficient. But no onsite representatives make it frustrating. 8 day stay with no service to room. Communication with Numa was robotic and texting was a nightmare. I believe you can find much better options for the price point and better location.
Comment from Hotel Management
5 Jul 2024 by Numa Guest Experience Team , Hotel Management
Dear Raul,We want to thank you for your kind words! We are thrilled to hear that you enjoyed your stay and had a good time at Numa. At Numa we try to reduce our impact on our planet by reducing water usage and waste. For this reason, we provide weekly cleanings for reservations of more than 8 nights. Please let us know if you would like to discuss this personally, and we will get in contact with you. We are sorry if our service did not meet your expectations and thank you very much for the feedback.We look forward to welcoming you back for many more such seamless and soulful experiences in the futureBest regards,
by A verified traveler
No hospitality
Posted 31 May 2024 on HotelsThis is a digital only hotel. If you book through Hotels.com the check in process is horrendous because you need a number from the hotel to get in and Hotels.com doesn’t give it to you. You have to call up a call centre in India to get the check in link and then fiddle around on outside the hotel trying to photograph your passport in order to get in. If you have any other issues the only way to resolve them is through engaging with a completely useless chatbot
Comment from Hotel Management
3 Jun 2024 by Numa Guest Experience Team, Hotel Management
Dear Christopher,Thank you for your feedback. We are sorry your stay did not meet your expectations. Our property is managed digitally by a centralized guest experience team, and therefore we do not have a reception on-site but we are available 24/7. I am glad to read that our team promptly helped you by phone and sent you the digital check-in link.Please let us know if you would like to discuss this personally, and we will get in contact with you.Best regards,
by A verified traveler
Posted 30 Apr 2024
Great location.
Comment from Hotel Management
27 May 2024 by numa Guest Experience Team , Hotel Management
Dear Andres,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,
