Ratings based on 967 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Your Novotel Brussels Airport Team, Hotel Management
Beste Robert,Bedankt voor uw feedback.We zouden graag weten hoe we uw ervaring kunnen verbeteren. We horen graag uw feedback.Met vriendelijke groeten en graag tot nog eens,Your Novotel Brussels Airport Team
by A verified traveler
Posted 30 Nov 2024
Très safisfait du service, de l'hôtel et de la navette.
Ma conjointe est très satisfaite de son plat de poisson.
Le cheeseburger par contre n'aurait pas dû être saignant.
Comment from Hotel Management
1 Dec 2024 by Your Novotel Brussels Airport Team, Hotel Management
Cher hôte,Nous sommes ravis que votre séjour au Novotel Brussels Airport vous ait plu.Nous avons été enchantés d'apprendre que vous avez apprécié le service, l'hôtel en général ainsi que notre navette pratique. Il est également gratifiant de savoir que votre conjointe a été très satisfaite de son plat de poisson, préparé avec soin par notre chef.Toutefois, nous regrettons sincèrement que le cheeseburger n'ait pas été à la hauteur de vos attentes. Nous prenons note de votre préférence pour une cuisson plus avancée.Finalement, nous sommes heureux que vous ayez trouvé notre établissement et ses services à la hauteur de vos attentes, et espérons vous accueillir à nouveau prochainement.Au plaisir de vous revoir pour un séjour entièrement réussi cette fois,Your Novotel Brussels Airport Team
by A verified traveler from Austin
Posted 22 Nov 2024
Low cost modern hotel with comfy beds; comfortable shuttle to the airport at scheduled hours; longer hours in summer than fall/winter.
Comment from Hotel Management
25 Nov 2024 by Your Novotel Brussels Airport Team, Hotel Management
Dear Teresa, Thank you very much for your kind review.We are truly glad to hear that your stay with us left a positive impression.We are delighted that you appreciated the value, our contemporary setting, the comfort of our beds, and the convenience of our airport shuttle service. It is great to know that the extended shuttle service during the summer months added to the comfort of your travel. Your praise for the high standards of room cleanliness and the attentiveness of our service team is much appreciated, as these are areas we take particular pride in.It would be a pleasure to welcome you back. Best wishes,Your Novotel Brussels Airport Team
by A verified traveler
Posted 19 Nov 2024
Nice and comfy hotel.
The last shuttle from the airport is around 10:30PM, so if you arrive later, you are on the hook for a taxi (about 20 euros for just a 5 min ride).
Comment from Hotel Management
20 Nov 2024 by Your Novotel Brussels Airport Team, Hotel Management
Dear Remi, Thank you very much for this kind review of your recent stay.We are thrilled to hear that your stay with us was comfortable and to your satisfaction.We are delighted that you enjoyed the pristine condition of our hotel and the amenities provided within your room. Our team is dedicated to maintaining a high standard of cleanliness and ensuring that our guests have a pleasant stay.However, we apologize for any inconvenience you may have experienced with the shuttle service timing. Our complimentary shuttle service operates until 11 pm, and we regret that this schedule may not align with all flight arrivals. We understand how crucial it is to have reliable transportation, especially after a long journey.Nonetheless, we are pleased to know that the service you received met your expectations and contributed to a memorable experience at Novotel Brussels Airport.We look forward to seeing you again soon.Best regards,Your Novotel Brussels Airport Team
by A verified traveler
Posted 6 Nov 2024
Easy in and easy out Airport location.....with a welcomed shuttle service
Comment from Hotel Management
9 Nov 2024 by Your Novotel Brussels Airport Team, Hotel Management
Dear Gary, Thank you very much for this kind review of your recent stay.We are delighted that you appreciated the straightforward accessibility, the cleanliness of our accommodations, the overall condition of our establishment, the services we provide, and the amenities available in your room. It is great to know that our location near the airport and the complimentary shuttle service added convenience to your travels.We look forward to seeing you again soon.Best regards,Your Novotel Brussels Airport Team
by A verified traveler
Posted 5 Nov 2024
El shuttle que ofrecen no estaciona en un área de fácil acceso para los pasajeros con equipaje, se tiene que caminar al otro lado de la calle y el hotel no ofrece ayuda para trasladar el equipaje ni al área de shuttle ni a las habitaciones.
Deben indicar que no tienen estas facilidades.
Comment from Hotel Management
9 Nov 2024 by Your Novotel Brussels Airport Team, Hotel Management
Estimada Teresa Jimena,Muchísimas gracias por su reseña acerca de su experiencia en nuestro hotel.Nos complace enormemente que haya encontrado la limpieza de la habitación y las comodidades a la altura de sus expectativas. Nuestro equipo trabaja incansablemente para ofrecer habitaciones bien equipadas y un servicio que contribuya a una estancia placentera.Sin embargo, lamentamos que la accesibilidad de nuestro servicio de transporte y la asistencia con el equipaje no hayan cumplido con sus expectativas. Apreciamos sus comentarios y tomamos nota de ellos para considerar cómo podemos mejorar la experiencia de nuestros huéspedes en estos aspectos. Además, entendemos que el estado general del hotel no fue de su total agrado y por ello queremos extender nuestras disculpas.Finalmente, es gratificante saber que el servicio que recibió fue de su agrado. Nos esforzamos por ofrecer una atención de calidad y es un placer para nosotros saber que hemos logrado nuestro objetivo en este aspecto de su estancia.Le esperamos en su próxima visita a Diegem . Atentamente,Your Novotel Brussels Airport Team
by A verified traveler
Posted 2 Nov 2024
Convenient and the staff is nice.
Comment from Hotel Management
9 Nov 2024 by Your Novotel Brussels Airport Team, Hotel Management
Dear Keith, Thank you very much for this kind review of your recent stay.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to seeing you again soon.Best regards,Your Novotel Brussels Airport Team
by A verified traveler
Posted 23 Oct 2024
Great hotel
Comment from Hotel Management
9 Nov 2024 by Your Novotel Brussels Airport Team, Hotel Management
Dear Martine, Thank you very much for your kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be a pleasure to welcome you back. Best wishes,Your Novotel Brussels Airport Team
by A verified traveler from Port Hope
Posted 21 Oct 2024
Clean quiet and convenient to airport
Comment from Hotel Management
22 Oct 2024 by Your Novotel Brussels Airport Team, Hotel Management
Dear Kristine, Thank you very much for your kind review.We are delighted that you enjoyed the cleanliness, the tranquility of our location, and the convenience to the airport. We take great pride in maintaining a high standard of cleanliness and a peaceful environment for our guests, while also providing easy access to airport travel. It is wonderful to hear that the overall condition of our hotel met your satisfaction, as we continually strive to maintain and improve our facilities.However, we regret to hear that certain aspects of service and room amenities did not fully meet your expectations. We always aim to provide a comfortable and fully equipped space for our guests, and we apologize if we fell short in this regard. Nonetheless, we appreciate your candid feedback as it helps us to understand where we can make improvements.Finally, we are pleased that you found the proximity to the airport to be of benefit during your travels. Our hotel's location is indeed designed to offer guests quick and convenient access to their flights, and we are glad this was a positive aspect of your stay.It would be a pleasure to welcome you back. Best wishes,Your Novotel Brussels Airport Team
by A verified traveler
Posted 15 Oct 2024
Great hotel with shuttle service to/from the airport. Nice quiet room with a comfy bed and clean bathroom. Restaurant on site.
Comment from Hotel Management
17 Oct 2024 by Your Novotel Brussels Airport Team, Hotel Management
Dear Janet, Thank you very much for your kind review.We are thrilled that your stay at Novotel Brussels Airport was so enjoyable.We are delighted that you appreciated the tranquility of your room, the comfort of our bedding, and the hygienic standards we uphold in our bathrooms. It's gratifying to know that our on-site dining options met your expectations, and that our complimentary shuttle service to the airport added convenience to your travel.It would be a pleasure to welcome you back. Best wishes,Your Novotel Brussels Airport Team
