Ratings based on 719 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from richland
Posted 21 Oct 2024
C
Comment from Hotel Management
22 Oct 2024 by Youness A, Hotel Management
Dear Kadjaliou, Thank you for your positive rating. We appreciate your feedback and look forward to welcoming you back. Best regards, Le Châtelain Hotel.
by A verified traveler
Posted 19 Oct 2024
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by A verified traveler
Posted 16 Oct 2024
Fantastic value. Great location (10mins to all sites) wonderful staff.
Comment from Hotel Management
20 Oct 2024 by Youness A, Hotel Management
Dear Heather,Thank you for your fantastic 5/5 rating! We’re delighted to hear that you enjoyed our great location and found our staff to be wonderful. It’s always a pleasure to know that we provided excellent value during your stay.We hope to welcome you back soon for another great experience!Best regards,Le Châtelain Brussels Hotel
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Posted 16 Oct 2024
Very broken and old place
Comment from Hotel Management
20 Oct 2024 by Youness A, Hotel Management
Dear Simerpreet,Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations. We are continuously working to improve our facilities and guest experience, and your comments are invaluable to us in this process.If you would like to share more details about your stay, please feel free to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best regards,
by A verified traveler
Posted 15 Oct 2024
Good overall stay, nice little area, hotel can work on their housekeeping cleaning
Comment from Hotel Management
20 Oct 2024 by Youness A, Hotel Management
Dear Hemaxi,Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your stay and appreciated the area around the hotel. However, we apologize if the housekeeping did not meet your expectations. We will address this with our team to ensure improvements are made.We hope to welcome you back for an even better experience in the future!Best regards,Le Châtelain Brussels Hotel
by A verified traveler
Posted 22 Sep 2024
Lovely team at the check in desk and very pleasant hotel too.
Comment from Hotel Management
25 Sep 2024 by Malak A. - Le Châtelain Brussels Hotel, Hotel Management
Dear Christopher,Thank you for your kind words and for sharing your experience! We're delighted to hear that our check-in team made a positive impression and that you found our hotel pleasant. It’s always our goal to ensure our guests feel welcome and comfortable from the moment they arrive.We look forward to having you stay with us again on your next visit to Brussels!Sincerely,
by A verified traveler
Posted 1 Sep 2024
Staff was very nice and helpful. Our room was very clean. Hotel overall was extremely clean.
Comment from Hotel Management
11 Sep 2024 by Malak A. - Le Châtelain Brussels Hotel, Hotel Management
Dear Yolanda,Thank you for your wonderful review! We’re thrilled to know that our team’s warmth and the immaculate cleanliness of our hotel made your stay enjoyable.Your feedback is a great reward for us and reinforces our commitment to maintaining high standards. We look forward to the pleasure of welcoming you back and making your next visit just as memorable.Sincerely,
by A verified traveler from Swansea
Posted 27 Aug 2024
Lovely hotel close to city centre (20 min walk). Parking around corner but convenient. Rooms lovely, grand old hotel with nice bar on ground floor. Didn't have breakfast as many cafe around corner on main road and breakfast in hotel was ridiculously high (37 Euros pp!)
Comment from Hotel Management
11 Sep 2024 by Malak A. - Le Châtelain Brussels Hotel, Hotel Management
Dear Gareth,Thank you for sharing your feedback and for your kind words about our hotel. We’re delighted that you appreciated our convenient location, charming rooms, and the ambiance of our bar.We understand your concern regarding the breakfast pricing and appreciate your input. We continuously strive to offer value and convenience, and your comments will be taken into account as we review our offerings.It was a pleasure having you with us, and we hope to welcome you back on your next visit to Brussels, where we’ll aim to exceed your expectations in every way.Warm regards,
by A verified traveler
Posted 19 Aug 2024 on Hotels
Great stay in Le Chatelain. Best hotel I have been in all year. Great staff, and service. Convenient location. Great shops and restaurants in a short walking distance.
Comment from Hotel Management
19 Aug 2024 by Lola A. - Le Châtelain Brussels Hotel , Hotel Management
Dear Dr Moses T,Thank you so much for your glowing review! We're thrilled to hear that you had such a great stay at Le Chatelain and that our staff, service, and location made such a positive impression. It's wonderful to know you enjoyed the nearby shops and restaurants as well. We look forward to welcoming you back for another excellent experience soon!Sincerely, Lola A. Le Châtelain Brussels Hotel
