Ratings based on 648 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
We stayed in this hotel for 6 days.. in general me and my partner thinks everything was alright, apart from a 5-10 mins walk going to Ruisbroek train station which is a little bit of a mission, the street you pass by as you head to the hotel is dark and feels a bit dodgy. (Make sure you don’t walk there on your own) In addition, the hotel staff cleaning the rooms seems to have issues with personal hygiene, she gave us a new set of towels and toilet paper in the morning for a couple of episodes and she smells really horrible. Her smells even lingers inside our bedroom and it really is disappointing.. but, I would still recommend this hotel to people who are on a tight budget as it is cheap and cheerful ..
Comment from Hotel Management
30 Oct 2024 by Juan CORBEAU, General Manager, Hotel Management
Dear Mary, Thank you for taking the time to share your review.We are delighted that you found our hotel to be a cost-effective option for your stay. Our goal is to provide affordable accommodation without compromising on the essentials.However, we regret to hear about your experience with the walk to Ruisbroek train station and the related safety concerns. Guest safety is paramount, and we appreciate you bringing this to our attention. We are also concerned to learn about your experience with the housekeeping service; please accept our apologies for any discomfort caused. We take comments about our team's professionalism seriously and will address this internally to ensure that all guests have a pleasant stay. Finally, we are sorry to hear that the personal attention to hygiene was not as expected, which is certainly not up to our usual standards.We hope you were able to take advantage of our proximity to the Ruisbroek train station despite your concerns, offering easy access to the city center and local attractions. We strive to ensure our guests can enjoy the best of the region with ease.We hope we will have the opportunity to see you again in the future. Best regards,Juan CORBEAU, General Manager
by A verified traveler
Posted 14 Oct 2024
The bathroom had stains. The bath towels were very small. I am small size. I couldn't wrap myself around with the bath towel.afer showering. Breakfast had very limited varieties.
Overall, I won't choose Ibis budget to stay again.
Comment from Hotel Management
15 Oct 2024 by General Manager, Hotel Management
Dear Ozlem, We would like to thank you for this review about your recent experience in our hotel.We are pleased that you found our service to be satisfactory, as our team strives to provide a welcoming and helpful experience for all our guests.However, we regret to hear about your experience with the bathroom cleanliness and towel size. Our standard amenities are designed to meet guests' basic needs and we apologize if they did not meet your expectations. We understand the importance of a varied breakfast to start the day right, and we're sorry to hear that our breakfast selection did not satisfy your preferences. Please know that we offer a continental breakfast buffet with a variety of options, and we will take your comments into consideration as we continually work to improve our guests' experience.We hope you were able to appreciate our hotel's convenient location, with easy access to highways and public transport that connects our guests to the heart of Brussels and its many attractions. Our aim is to provide a comfortable and convenient base for travelers looking to explore the city.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Juan CORBEAU, General Manager
by A verified traveler
Posted 14 Oct 2024
Location: This hotel is conveniently located near Ruisbruk station and easily accessible to the city center by train.
Value: It offers basic accommodations that meet expectations for the price point. However, bottled water is not included and quite expensive (over €30!), which is a significant drawback.
Breakfast: The breakfast is decent, but could be improved. The juices seem watered down.
Overall: This hotel is a good option for budget-conscious travelers who don't mind basic amenities. Don't expect luxury here.
Additional Notes:
Factor in an additional €6 per person for round-trip train tickets between the hotel and Brussels Midi station.
There's a nice park next to the hotel, perfect for families with children.
Comment from Hotel Management
15 Oct 2024 by Juan CORBEAU, General Manager, Hotel Management
Dear Singh, Thank you for taking the time to share your review.We are delighted that you found our location convenient for accessing the city center via Ruisbruk station, and our proximity to the park added to your experience, particularly for families. Our team strives to ensure that our guests enjoy their stay at an affordable price while offering essential services.However, we regret to hear your comments regarding the cost of bottled water which is 3 only. As a budget-friendly hotel, we endeavor to keep our room rates competitive while providing options for refreshments in our vending machines. While we do not offer complimentary bottled water in the rooms, we have made it a point to have a microwave available in the lobby and a bistro with Belgian specialties right in front of the hotel for additional dining options.Finally, it is great that you recognized the value we provide to budget-conscious travelers. We work hard to meet expectations by offering basic yet comfortable accommodations. The feedback on our breakfast buffet is appreciated and we will look into the concern about the juices.We hope we will have the opportunity to see you again in the future. Best regards,Juan CORBEAU, General Manager
by A verified traveler
Posted 10 Oct 2024
Not bad for a night stay
Comment from Hotel Management
11 Oct 2024 by General Manager, Hotel Management
Dear Guest, Thank you for this great review.We are really pleased we met your expectations.We look forward to welcoming you back soon. Kind regards,Juan CORBEAU, General Manager
by A verified traveler
Posted 4 Oct 2024
Good budget hotel
Comment from Hotel Management
7 Oct 2024 by General Manager, Hotel Management
Dear Shaun, Thank you very much for this kind review of your recent stay.We are truly pleased that you found our rooms immaculately clean, the overall condition of our hotel up to standard, and our service commendable. It is great that our room amenities contributed to the comfort and enjoyment of your stay, reflecting our commitment to providing essential conveniences.We look forward to seeing you again soon.Best regards,Juan CORBEAU, General Manager
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
1 Sep 2024 by Juan CORBEAU, Directeur général, Hotel Management
Cher hôte,Nous vous remercions pour votre appréciation du service.Nous sommes à votre écoute pour tout souci éventuel.Au plaisir de vous revoir parmi nous,Juan CORBEAU, Directeur général
by A verified traveler
Posted 17 Aug 2024
Air conditioning was ntvwrking
Comment from Hotel Management
20 Aug 2024 by Juan CORBEAU, General Manager, Hotel Management
Beste Rafat,Vriendelijk bedankt dat u de tijd heeft genomen een review te plaatsen.Het spijt ons te horen dat de airconditioning niet naar behoren werkte tijdens uw verblijf. We begrijpen dat een comfortabele kamer temperatuur essentieel is voor een aangenaam verblijf en we nemen uw opmerkingen serieus. Wat betreft de conditie van het hotel, onze faciliteiten worden constant onderhouden om aan de verwachtingen van onze gasten te voldoen. We betreuren het dat we in dit geval niet aan uw verwachtingen hebben voldaan.Graag verwelkomen we u in de toekomst nogmaals voor een nieuwe kans.Met vriendelijke groet,Juan CORBEAU, General Manager
by A verified traveler
Posted 5 Aug 2024 on Hotels
Everything was just perfect. Just what you need close to the train station and very close to an excellent restaurant!
Comment from Hotel Management
6 Aug 2024 by Juan CORBEAU, General Manager, Hotel Management
Dear Samantha,Thank you for such a positive review.It is heartwarming to hear that your stay at ibis Budget Brussels South Ruisbroek was a delightful one.We are thrilled that you found our hotel's upkeep to be impeccable and the comfort of our rooms to your satisfaction. The convenience of our location, situated just a stone's throw away from Ruisbroek train station and within easy reach of delectable dining options, is something we take pride in. Our aim is to provide a seamless and enjoyable experience for all our guests, and it seems we have succeeded during your visit.It would be our pleasure to have you return on another occasion. Very best wishes,Juan CORBEAU, General Manager
by A verified traveler
2 days stop in Brussels
Posted 11 Jul 2024 on HotelsHelpful and kind staff at reception.
Located in Brussel's Flemish outskirt it's the typical budget french Brant hotel with a bunk bed overhead.Room was clean but poor soundprouf makes night...... messy when neighbours don't keep quiet until late.
Some disfunctionnal facilities like the light in the toilet.Good for a short stage.
Comment from Hotel Management
15 Jul 2024 by Juan CORBEAU, General Manager, Hotel Management
Dear Jean, Thank you for taking the time to review your stay.We are pleased that you found our staff helpful and kind, which is a testament to the commitment of our team to provide welcoming and attentive service.Nonetheless, we apologize for certain aspects of your stay falling short of your expectations. While our rooms are designed with double soundproof windows to ensure a peaceful environment, we understand that sounds can sometimes travel, and we regret any inconvenience this caused. Moreover, we are looking into the issue you've mentioned regarding the light in the toilet to prevent such occurrences in the future. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest.Finally, although our hotel is located a bit away from the city center, many guests enjoy the convenience of being close to the highway for easy travel, as well as the proximity to public transport that provides a quick connection to the heart of Brussels and its many attractions.We are looking forward to welcoming you again. All the best!Juan CORBEAU, General Manager
by A verified traveler
Posted 9 Jul 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by Juan CORBEAU, General Manager, Hotel Management
Dear Luis,Thank you for taking the time to review your stay.We are sorry we were not able to meet all your expectations and would appreciate a private message with more details.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Juan CORBEAU, General Manager
