ibis Brussels Erasmus Reviews

Dear Craig, Thank you for taking the time to share your review.We are delighted that you found our staff to be nice, reflecting our commitment to providing welcoming and attentive service. Additionally, we are pleased that you were satisfied with the cleanliness of your room, as we pride ourselves on maintaining impeccable standards of hygiene.However, we regret to hear that certain aspects of your stay did not meet your expectations. While we do not provide tea or coffee making facilities in the rooms, we always encourage our guests to explore our 24/24 Bar Rendez-Vous, where a variety of hot beverages are available throughout the day. We apologize for any inconvenience caused by the absence of these amenities in your room and appreciate your understanding. We also note your perception of the hotel's condition and service, and we take your feedback seriously as we continually strive to enhance the guest experience.We hope you were able to take advantage of our hotel's location, which offers convenient access to the heart of Brussels and a variety of public transport options, making it easy to explore the historic and cultural highlights of the city.We hope we will have the opportunity to see you again in the future. Best regards,Timsac Sonia, General Manager

Dear Holger, Thank you very much for this kind review of your recent stay.We are pleased that you enjoyed our helpful staff, the convenient proximity to the metro, and found our pricing to your satisfaction. Our team takes great pride in maintaining the high standards of our room conditions to ensure a comfortable stay for our guests.While we are glad to hear about the many aspects of your stay that met your expectations, we regret to hear that our room amenities did not fully meet your needs. We understand that details such as these can impact the overall experience, and we apologize for any inconvenience you may have encountered.Nonetheless, we hope you were able to appreciate the overall value and service quality we strive to provide at ibis Brussels Erasmus. Our location just a short metro ride away from Brussels' vibrant city center offers our guests easy access to explore the many attractions and experiences the city has to offer.We look forward to seeing you again soon.Best regards,Timsac Sonia, General Manager

Dear Mariana, Thank you very much for your kind review.We're thrilled to hear that your stay at ibis Brussels Erasmus was a remarkable one.We are delighted that you found our staff to be kind and supportive, and that the cleanliness of your room contributed to a comfortable experience. It is great to know that our hotel's condition met your expectations, providing a satisfactory backdrop for your visit. Additionally, we are pleased that you appreciated the convenience of our location, being just a short walk from the metro station for easy access to the city centre.It would be a pleasure to welcome you back. Best wishes,Dimitrio Virone, General Manager

Beste Kevin, Hartelijk dank voor deze enthousiaste beoordeling.Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Graag tot een volgende keer!Met vriendelijke groeten,Dimitrio Virone, General Manager

Dear Macy, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you found our staff to be lovely and appreciated our service, which we take great pride in. It is wonderful to hear that the cleanliness of our rooms and the provided amenities met your expectations, as we strive to maintain a high level of comfort and hygiene for our valued guests.However, we are sorry that some aspects of your stay did not meet your expectations. We understand your concerns regarding the distance from the city center and regret that the metro ride felt longer than anticipated. Although our rooms are designed to maximize space and efficiency, we apologize if you found your room to be smaller than expected. We are currently unable to offer air conditioning in all our rooms, but we do have options available for rooms with AC for an additional fee, and we provide extra fans upon request to ensure our guests' comfort. Regarding the disturbance from sirens, we provide earplugs and recommend our quieter executive rooms for a more serene environment. We acknowledge the limited restaurant options within immediate walking distance and are continually exploring ways to enhance our guests' dining experiences. Nonetheless, our hotel restaurant serves a variety of fresh meals daily, and we hope to have the opportunity to welcome you there during your next visit.Finally, we are pleased to remind you that our ibis Kitchen offers a range of delicious meals, and we are constantly updating our menu to offer the best dining experience. Our convenient location near the Erasmus metro station provides direct access to the heart of Brussels, allowing for easy exploration of the city's vibrant restaurants, historic sights, and shops.Dimitrio Virone, General Manager

Dear Elizabeth, We would like to thank you for this review about your recent experience in our hotel.We regret that some aspects of your stay did not meet the standards you expected. Our aim is to provide comfortable and well-equipped rooms, so it is disappointing to hear that the space in your room did not accommodate your needs adequately. We understand that having enough space for luggage is important and we are sorry to hear that our room layout did not satisfy this need. While we are located a bit away from the central dining areas, we do offer a variety of options within the hotel, including our ibis Kitchen that serves both lunch and dinner with fresh meals daily. Additionally, the metro station Erasmus is just down the street, providing direct access to the heart of Brussels and a plethora of dining choices in just 20 minutes.We hope to welcome you back. Best wishes,Dimitrio Virone, General Manager

Dear Armel,Thank you for such a positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It would be our pleasure to have you return on another occasion. Very best wishes,Dimitrio Virone, General Manager

Dear Son, Thank you for taking the time to review your stay.It is a pleasure to know that our location was to your liking.However, we are sorry to know the size of your room did not meet your expectations. We do offer rooms of varying sizes and our team members are always available to assist with room selection.Dimitrio Virone, General Manager

Cher Son,Merci de partager l'expérience de votre séjour.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Nous espérons vous compter de nouveau parmi nous.Dimitrio Virone, Directeur général

Dear William,Thank you for such a great review.We are glad you had a pleasant experience; your positive feedback inspires us to continue with our efforts.We look forward to a return visit from you in the future.Best wishes,Dimitrio Virone, General Manager