Ratings based on 55 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
by A verified traveler from Boston
Posted 5 Jan 2024
There was no staff available at the front desk or elsewhere on the main floor of the hotel for most of my 7-day stay. One evening, I needed to place an international call to reach someone in the hotel when my room key failed to let me enter the main door of the hotel and no one answered the doorbell.
Very poor room soundproofing, and the room door could not be closed without forcing the closure which did not get fixed despite reporting the issue.
There are no USB connections anywhere in the room and no electric outlets available at the bedside. I often had to reinitiate the hotel WIFI connection during the day which dropped off unexpectedly.
The size of the TV was smaller than a regular computer monitor, so small and so far from the bed that you could not read the subtitles. It also only offered a few channels mostly in Dutch and German. While listing the other national and international channels, it did not give you access to them.
The bathroom lacked facial towels and shampoo, but this was addressed by the cleaning room staff who was professional and helpful in their response, and the only professional staff seen in the hotel during my stay.
by A verified traveler
Posted 30 Aug 2023 on Hotels
by A verified traveler
Posted 14 Aug 2023
The staff was kind and helpful! The airlines we flew lost our son's luggage and the staff at the Rastelli was extremely helpful in helping us figure out what was going on with it. This property is in a small quiet town, and is a very comfortable spot with nice, basic rooms and a good breakfast.
by A verified traveler from Ipswich
Posted 25 Jul 2023
by A verified traveler
Posted 10 Feb 2023
This hotel was great ! The staff was nice and helpful! The location is great, near restaurants, supermarket and the African museum. The room was spacious, clean and quiet. The breakfast was excellent! I highly recommend this place! Thank you!
by A verified traveler
Posted 13 Dec 2022 on Hotels
by A verified traveler
Posted 10 Oct 2022 on Hotels
by A verified traveler
Posted 25 Sep 2019
Room very hot, otherwise good hotel.
Breakfast fine, parking good.
by A verified traveler
Posted 22 Sep 2019 on Hotels
