Ratings based on 640 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Team Holiday Inn Brussels Schuman, Hotel Management
Dear Neil, Thank you very much for this kind review of your recent stay.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,Team Holiday Inn Brussels Schuman
by A verified traveler
Posted 8 Oct 2024
Very few amenities and no soap in the sink and there is only 1 elevator
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Dear Carina, We would like to thank you for this review about your recent experience in our hotel.We are sorry to hear that your time with us did not meet your expectations. Rest assured that we have taken note of your comments. We aim to provide high standards and quality services to meet our guests' expectations and a negative opinion is an opportunity for us to evaluate ourselves and make the necessary improvements.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Matthias BlondeelGeneral Manager - Holiday Inn Brussels Schuman
by A verified traveler
Posted 6 Sep 2024
I rarely leave a feedback. But I had an experience which is above and beyond and deserves praise. My dad and I stayed with Holiday Inn Brussels Schuman in September of 2024. My dad became ill and spent two afternoons in the hospital. The staff was so extremely supportive and helpful. The manager, Dominic went out of his way to ensure my dad was comfortable and I had what I needed to care for him. The team at the front desk; Hilda, Jed and Stefania were there to answer any questions and help as needed. The breakfast staff, which included Michaela helped to ensure my dad was well fed and nourished. These guys made a hotel a home. I do highly recommend staying here and with this team of experts. Thank you for making a possible difficult time, so much easier and memorable.
Comment from Hotel Management
21 Oct 2024 by Team Holiday Inn Brussels Schuman, Hotel Management
Dear Reg, Thank you very much for this kind review of your recent stay.We're overjoyed that our team's compassionate care made your stay with us a comforting experience during a challenging time. It's heartwarming to know that Dominic, Hilda, Jed, Stefania, and Michaela provided the support and assistance needed, ensuring that both you and your father felt at home and well-nourished with our breakfast offerings. Our staff is indeed our pride, and we're glad they were able to convey the innovative and personal touch we strive for. Ensuring the cleanliness and state of our rooms is paramount, and we're glad this commitment to excellence reflected positively in your visit.We're also pleased that our modern amenities contributed to your comfort and convenience, helping to ease the stress of the situation. Our mission is to be a sanctuary of relaxation and care, especially when our guests need it most.We look forward to seeing you again soon.Best regards,Team Holiday Inn Brussels Schuman
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Manager , Hotel Management
Dear Apollo,Thank you for such a great review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.
by A verified traveler
Posted 8 Aug 2024
Very good place to stay in Brussels. Very central to many places metro, train, restaurants, groceries etc.
Comment from Hotel Management
12 Aug 2024 by Manager , Hotel Management
Dear Man,Thank you for such a great review.We're absolutely thrilled to hear you had a splendid stay with us at Holiday Inn Brussels Schuman.We are delighted that you found our location central and convenient, with easy access to the metro, train, and a variety of dining and shopping options. It's great to know that the cleanliness of our rooms and the condition of our hotel added to the comfort of your visit. Moreover, it's rewarding to hear that our service met your expectations, as our team strives to provide a personalized and innovative experience for each of our guests.We look forward to a return visit from you in the future.Best wishes,
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Manager , Hotel Management
Cher Arjun,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,
by A verified traveler
Posted 8 Jul 2024
Overall good and I recommend.
Comment from Hotel Management
12 Jul 2024 by Manager, Hotel Management
Dear Gareth,Thank you for such a great review.Our team always strives to provide excellent service and create a welcoming atmosphere for our guests and we are pleased we met your expectations.We look forward to a return visit from you in the future.Best wishes,
by A verified traveler
Posted 20 Jun 2024
Comment from Hotel Management
12 Jul 2024 by Manager, Hotel Management
Dear Rosina,Thank you for such a positive review.Our team always strives to provide excellent service and create a welcoming atmosphere for our guests and we are pleased we met your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,
by A verified traveler
Posted 1 Jun 2024
Great stay at this hotel. Their manager is a gem! Very professional, efficient and always smiling! Highly recommend this hotel.
Comment from Hotel Management
20 Jun 2024 by General Manager, Hotel Management
Dear Veronica Onie,Thank you for such a positive review.It's wonderful to know that our manager's dedication shone through during your stay, making it a memorable experience. Your high praise for the professionalism and efficiency of our team brings smiles to our faces. We're also delighted that the cleanliness of our rooms met your expectations, ensuring your comfort throughout your visit. We take great pride in maintaining a high standard of service, and it’s rewarding to hear that it contributed to your great stay.Our amenities and hotel condition aim to strike a balance between comfort and innovation, and we're continuously working on enhancing every aspect of our guests' experiences.It would be our pleasure to have you return on another occasion. Very best wishes,General Manager
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
20 Jun 2024 by General Manager, Hotel Management
Dear John,Thank you for such a great review! General Manager
