Ratings based on 231 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from brooklyn
Posted 24 Dec 2024
The hotel is very stylish and the staff are extremely nice. Very clean. Yes the room is small, but it is laid out well.
The location is perfect. It was a great pleasure to stay in this hotel and I definitely recommend it to everyone who wants to explore and relax in Brussels
Comment from Hotel Management
30 Dec 2024 by Craves Hotel, Hotel Management
Dear Sir, Madam,We are pleased that enjoyed your stay at our hotel and you recommend it.We will be delighted to welcome you again very soon.Warm Regards,Radostina GrigorovaGuest RelationsCraves Hotel
by A verified traveler
Posted 14 Dec 2024
The main part of the hotel seemed lovely. The bar and decor was very nice. We were however really disappointed to not actually be staying in the main hotel, but an annex over the road, which we didn’t even realise was an option. The room was accessible only by very steep stairs. The room was again nicely presented but tiny.
Felt it wasn’t worth the money we paid for it if I’m honest. Staff seemed nice enough but being in the annex we only saw them at check in.
The location was the best thing about the hotel, especially for the Christmas market.
If I’d known which room we’d have been in though, i would have booked somewhere else.
Comment from Hotel Management
18 Dec 2024 by Craves Hotel, Hotel Management
Dear Thomas,Thank you for taking the time to share about your experience in our hotel. We are sorry to hear that not everything was as desired. We are always aiming to offer comfortable stay to our clients. Your complaint is certainly treated with the highest priority in order to improve our services.We thank you again for the feedback and we hope to welcome you again and offer you better experience. Warm regards,Radostina GrigorovaGuest RelationsCraves Hotel
by A verified traveler
Posted 14 Dec 2024
Good mid price hotel
Comment from Hotel Management
18 Dec 2024 by Craves Hotel, Hotel Management
Dear Carole,Thank you for the great review! Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsCraves Hotel
by A verified traveler
Posted 9 Dec 2024
Stayed for 3 nights and it was great. Room was spotless, shower was powerful and hot. A brief 5-10 minute walk to the train station and can walk to everything. Grocery store, restaurants right on the street. Only one thing was the noise at night but when we arrived in our room there was earplugs left for us. If I were to go back to Brussels I’d definitely stay there again. Front staff was friendly and very helpful.
Comment from Hotel Management
12 Dec 2024 by Craves Hotel, Hotel Management
Dear Lisa,Thank you for taking the time to review your stay with us.I am very pleased to hear that our staff made your stay pleasant.Looking forward to seeing you again soon.Warm regards, Radostina GrigorovaGuest RelationsCraves Hotel
by A verified traveler
Posted 3 Dec 2024
The property is different to you average hotel. The way it is styled is defintely unique and the small attention to details - like the welcome card and small local sweet each upon arrival was very cute.
The bed was comfy and the room was spacious and it had a good shower. Although we didn't eat at the restaurant it was incredibly popular (with locals as well!) and the food looked delicious.
The location is really perfect for all the central attractions but there is a word of caution here....this also means that it can be a bit noisy. If you are a light sleeper then maybe this is not the place for you.
Overall it was a really nice stay
Comment from Hotel Management
6 Dec 2024 by Craves Hotel, Hotel Management
Dear Samantha,We sincerely thank you for your kind words. We are happy that you had a nice stay in our hotel. Looking forward to welcome you again in the future.Warm regards,Radostina GrigorovaGuest RelationsCraves Hotel
by A verified traveler
Posted 11 Oct 2024
Funky hotel not my style but two blocks from main square. So great location
Lobby is a big bar at night but in the morning, like nothing happened. Clean and great breakfast.
Comment from Hotel Management
16 Oct 2024 by Craves Hotel, Hotel Management
Dear Carlos,We sincerely thank you for your kind words. We are happy that you had a nice stay in our hotel. Looking forward to welcome you again in the future.Warm regards,Radostina GrigorovaGuest RelationsCraves Hotel
by A verified traveler
Posted 11 Oct 2024
Great location and great room, staff were very accommodating, and were able to handle all requests prior to arrival
Comment from Hotel Management
16 Oct 2024 by Craves Hotel, Hotel Management
Dear Muneeb,Thank you for taking the time to review your stay with us.I am very pleased to hear that our staff made your stay pleasant.Looking forward to seeing you again soon.Warm regards, Radostina GrigorovaGuest RelationsCraves Hotel
by A verified traveler
Come on baby light my fire
Posted 3 Oct 2024 on HotelsNo smoke detectors in the family room. No fire extinguishers in the corridors. General maintenance below par. A stacked away fire extinguisher spotted at the back of a utility closed. Common areas of the main building look good (if you don't mind a very unpleasant light color in the bar and restaurant area - emergency rooms have a warmer atmosphere), but that's about it. Wouldn't recommend for anything else than the location IF you want to be that much in central downtown.
Comment from Hotel Management
4 Oct 2024 by Craves Hotel, Hotel Management
Dear Gaspar,Thank you very much for taking the time to review our property.Your input and the feedback from all our guests is vitally important to us and we always want guest expectations to be met and exceeded.We will look into the problem caused your concern and take it with utmost priority.We take this opportunity to invite you to visit us again, hoping to exceed your expectations and receive a new and more positive feedback.Warm regards,Radostina GrigorovaGuest RelationsCraves Hotel
by A verified traveler
Posted 17 Sep 2024
Nice gothic touch in the room,
Very good service,
Convenient and walkable from Buers and Central station
Comment from Hotel Management
18 Sep 2024 by Craves Hotel, Hotel Management
Dear Hitesh,We sincerely thank you for your kind words. We are happy that you had a nice stay in our hotel. Looking forward to welcome you again in the future.Warm regards,Radostina GrigorovaGuest RelationsCraves Hotel
by A verified traveler
Posted 13 Sep 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Craves Hotel, Hotel Management
Dear Therese,Thank you for the great score! Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsCraves Hotel
