Ratings based on 619 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Miramar
Posted 23 Oct 2024
It is located few squares from a dirty side of Gare du Nord station. If you walk from the station to the hotel you must pay attention to your belongings and yourself.
Staff at hotel so nice and room was clean.
Hotel need some refurbishes.
by A verified traveler
Posted 28 Sep 2024
To much noise at night, poor attention from the staff
by A verified traveler
Posted 30 Jul 2024
Property walking distance to Grand Place and Grot Markt
Comment from Hotel Management
20 Aug 2024 by Reception team, Hotel Management
Thank you for taking the time to leave us a review! We hope to welcome you back. Kind Regards
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Reception team, Hotel Management
Thank you for taking the time to leave us a rewiew! We hope to welcome you back. Kind Regards
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
17 Jul 2024 by D.Humblet - GM, Hotel Management
Thank you for staying with us
by A verified traveler
Best Western City Centre
Posted 7 Jul 2024 on HotelsTo start, I wouldn’t call this hotel ‘city centre’. The hotel was a 7 minute walk from Brussels North train station. If you have mobility issues, the hotel is located up a hill. The biggest negative was that the hotel was located in a very dirty area next to the red light district. I arrived at 22:45 and I felt unsafe. Once I arrived at the hotel, they had already charged my credit card but I usually pay using my card in euros when I arrive at the hotel. This is the first hotel that’s pre-charged my card before arrival. (Other than the ‘holding’ deposit). There are no ‘decent’ or fast food restaurants open after 22:00. The receptionist said ‘this is Belgium with a shrug’. My room was clean and it appeared that it had been upgraded recently. However, the hallways and main lobby looked aged. There was no safe or mini fridge in the room. My room faced the main street and it was noisy even with double glazed windows. I wouldn’t stay at this hotel again.
Comment from Hotel Management
17 Jul 2024 by D.Humblet - GM, Hotel Management
Thank you for taking the time to provide detailed feedback about your recent stay with us. We value your input as it helps us improve our services and guest experience.We apologize for any inconvenience caused by the hotel's location. We understand that the area may not have met your expectations and that the walk from Brussels North train station, especially if you have mobility issues, could be challenging. Additionally, we regret that you felt unsafe upon your arrival.Regarding the pre-charging of your credit card, we apologize for the confusion and any inconvenience this may have caused. While it is standard policy for some hotels to pre-authorize credit cards, we understand that this was unexpected and will review our communication to ensure clearer explanations in the future.
by A verified traveler
Posted 1 Jul 2024
Comment from Hotel Management
20 Aug 2024 by Reception team, Hotel Management
Thank you for taking the time to leave us a rewiew! We hope to welcome you back. Kind Regards
by A verified traveler
Posted 29 May 2024
Shower head do not work properly. The water splatters outside the shower. Located in an area of homelessness. I called reception for bath towels and it was not delivered to room. Place needs an upgrade. Not worth the $ we spent.
Comment from Hotel Management
17 Jul 2024 by D.Humblet - GM, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the issues you encountered, including the malfunctioning shower head and the difficulty in obtaining bath towels.
by A verified traveler
Posted 10 May 2024
The room was ok, quite spacious, but the location on the lower floor which was not that good. No mini bar in the room, but they gave us early check in so it compensates everything 😁
Comment from Hotel Management
10 Jun 2024 by Reception team, Hotel Management
Thank you for taking the time to leave us a review. We're glad to hear that you appreciated your stay in our hotel. Unfortunately we do not offer mini bars in the rooms. We hope to welcome you back in the future. Best regards, Reception
by A verified traveler
Posted 14 Apr 2024 on Hotels
Comment from Hotel Management
17 Apr 2024 by Reception team, Hotel Management
Dear Gargi,Thank you for your rate.we hope that you enjoyed your stay with us. we hope to see you soon.Best wishes
