Ratings based on 972 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Location! This hotel is so convenient to Metro and walking distance from tons of shops, attractions, restaurants, and the Grande Palace. The area stays open late.
The staff were all very friendly and were able to communicate with us in English and French (the languages I know)
Having a kitchen is great. The rooms are a very good size. Everything was clean. Large windows.
It is secure at night. The location is in a busy area for activity.
We would stay here again.
by A verified traveler
Posted 30 Oct 2024
The staff were very friendly in general and helpful when I twisted my ankle.
There was no temperature control unit in the room and it was too hot to sleep.
Comment from Hotel Management
31 Oct 2024 by Pedro Tome Jorge, General Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay.We are pleased that you appreciated our friendly and helpful staff, as well as the cleanliness and amenities of our rooms. Our team strives to provide a warm welcome and assistance whenever needed, ensuring that our guests feel taken care of during their stay.However, we regret to hear about the discomfort you faced due to the temperature in the room. Our air conditioning system allows guests to adjust the temperature within a range of three degrees, which may not have been sufficient in your case. Additionally, we acknowledge your observations regarding the hotel's condition and understand that some aspects did not meet your expectations. Please accept our apologies for any inconvenience this may have caused during your stay.Nonetheless, it is great that you found our services to be exceptional, with a 100% satisfaction rating. Our location in the heart of Brussels, with easy access to local attractions and public transport, is something we hope you were able to enjoy. We are committed to providing a comfortable and enjoyable experience, and your comments are valuable to us as we continuously aim to improve.We hope to have the pleasure of welcoming you again in the future. Best regards,Pedro Tome Jorge, General Manager
by A verified traveler
Posted 20 Oct 2024
Hotel limpio, cómodo, el staff excelente, el desayuno variado con buen servicio.
Alrededor se puede caminar y seguro.
Hay un tren a un par de metros para trasladarse dentro de Bruselas.
Hay un tren a 10 minutos caminando que lleva a Brujas, Artwpen y a Frankfurt.
El baño necesita ventilación y al salir del ascensor siempre huele a comida.
Comment from Hotel Management
21 Oct 2024 by Pedro Tome Jorge, Director general, Hotel Management
Estimada Jovana.Mil gracias por la reseña acerca de su experiencia en nuestras instalaciones.Nos complace enormemente que haya disfrutado del ambiente limpio y confortable de nuestras instalaciones, así como de nuestro personal amable y multilingüe. Además, es maravilloso saber que nuestro variado desayuno buffet, que ofrece desde gofres belgas hasta zumo de naranja fresco, ha sido de su agrado.No obstante, lamentamos los inconvenientes que menciona en cuanto a la ventilación del baño y el olor a comida cerca de los ascensores. Apreciamos que nos haya informado y tomamos nota de sus observaciones para asegurar el bienestar de todos nuestros huéspedes.Finalmente, nos alegra que la ubicación del aparthotel le haya resultado conveniente, situado en el corazón de Bruselas y próximo a estaciones de tren para explorar destinos como Brujas, Antwerp y Frankfurt. Nuestros estudios y apartamentos ofrecen la libertad de explorar la ciudad con facilidad, gracias a su localización cerca de atracciones turísticas, tiendas y transporte público.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Pedro Tome Jorge, Director general
by A verified traveler from eatontown
Posted 12 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Pedro Tome Jorge, Directeur général, Hotel Management
Cher hôte,Nous sommes heureux que votre séjour dans notre établissement se soit bien déroulé.À très bientôt pour un autre séjour parmi nous,Pedro Tome Jorge, Directeur général
by A verified traveler from Montreal
Posted 29 Sep 2024
Nice establishment near everything. Spacious apartment with equipped kitchen area
Comment from Hotel Management
30 Sep 2024 by Pedro Tome Jorge, General Manager, Hotel Management
Dear Benoit,Thank you for such a positive review.It is heartening to hear that your stay with us at Aparthotel Adagio Brussels Grand Place was such a pleasant one.We are thrilled that you enjoyed the convenient location, spaciousness, well-equipped kitchen area, and overall cleanliness and condition of our hotel. It is great to know that our room amenities and the level of service provided by our team met your expectations.We would be delighted to welcome you back.Take care,Pedro Tome Jorge, General Manager
by A verified traveler
Posted 21 Sep 2024
Location is excellent. It is seated at the center of shopping area. Grand Place and metro station is right next door. Staff are very friendly and helpful too. Highly recommended.
Comment from Hotel Management
22 Sep 2024 by Pedro Tome Jorge, General Manager, Hotel Management
Dear Louise, Thank you for leaving such a positive review of your stay.We aim to provide a memorable experience, so we're truly delighted that we exceeded your expectations.We look forward to seeing you again in the future.Kind regards,Pedro Tome Jorge, General Manager
by A verified traveler from cerritos
Posted 16 Sep 2024
Like it
Comment from Hotel Management
17 Sep 2024 by Pedro Tome Jorge, General Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We hope to have the pleasure of welcoming you again in the future. Best regards,Pedro Tome Jorge, General Manager
by A verified traveler
Posted 15 Sep 2024
Excellent Location.
Comment from Hotel Management
16 Sep 2024 by Pedro Tome Jorge, General Manager, Hotel Management
Dear Cheol, Thank you for your review of your recent stay.While we are pleased that our location was ideal for you, we are sorry to hear that you felt our services to be below the standards expected of us. We would appreciate receiving more detailed information so that we can address the concerns you had.We certainly hope that we will have the chance to see you all again on a future occasion. With kind regards,Pedro Tome Jorge, General Manager
by A verified traveler
Posted 13 Sep 2024
Overall ok!
Comment from Hotel Management
14 Sep 2024 by Pedro Tome Jorge, General Manager, Hotel Management
Dear Mani,Thank you for such a positive review.We are happy that you enjoyed your stay with us.Your positive feedback acts as motivation for our team to keep providing great service.We would be delighted to welcome you back.Take care,Pedro Tome Jorge, General Manager
by A verified traveler
Posted 12 Sep 2024
スタッフのホスピタリティが素晴らしい、オススメのホテルです。客室にキッチンが備わっており、簡単な調理ができます。冷蔵庫、電子レンジ、食洗機、電気ケトル、ネスプレッソマシンが標準装備されています。お皿やカトラリー、ワイングラス等全て揃っています。調味料は持参する必要があります。部屋の清掃は7泊まではありません。タオル類の交換を希望される方や、床の埃が気になる方は有料で清掃を頼むことができます。コインランドリーは朝食会場と同じフロアにあり、洗濯が5ユーロ、乾燥が40分2.5ユーロです。コイン、紙幣、クレジットカードでの支払いが可能です。洗濯機は2台、乾燥機は1台あり、待ち時間無しで利用できました。朝食はひとり19ユーロで追加できます。値段の割に種類が豊富で、フレッシュオレンジジュースの機械や、ワッフルメーカーもありました。野菜類が少ないですが、これは他のホテルの朝食も同様なので、不足分は部屋のキッチンで自分で作れば問題ないです。連日内容が変わらないので、連泊の方は注意が必要ですが、満足できる朝食だと感じました。ホテルの周りに浮浪者が多いとの口コミがありますが、ブリュッセルの中心部はここに限らず多いです。危ない思いはしないので問題ありません。ホテルのエントランス、エレベーターにはルームキーが必要で、かつフロントデスクは24時間有人です。フロントスタッフは皆さん気さくで親切なので、不安なことや質問があれば尋ねましょう。ホテルに専用駐車場はありません。歩いて2分ほどのところに、24時間25ユーロで駐車できるパーキングがあります。このホテルは客室の設備もさることながら、スタッフの皆さんがとても親切で、それだけでも戻って来たいと思えるホテルです。またブリュッセルを訪れる際には、ぜひお世話になりたいと思います。
Comment from Hotel Management
13 Sep 2024 by Pedro Tome Jorge, General Manager, Hotel Management
親愛なるお客様、貴重なご感想をお寄せいただきありがとうございます。Aparthotel Adagio Brussels Grand Placeで素晴らしい経験をしていただけたことを嬉しく思います。私たちは、客室のキッチン設備や清潔さ、コインランドリー、朝食、そしてセキュリティーについてAkikoさんにご満足いただけたことを大変嬉しく思います。お部屋のキッチンには、ネスプレッソマシン、冷蔵庫、食器洗い機などを完備しており、まるでご自宅のようにお料理を楽しんでいただけることを心から喜ばしく思います。朝食に関しても、ベルギーワッフルやフレッシュオレンジジュースなど、多様な選択肢を提供しており、毎日の始まりに最適な食事を提供できたことを幸せに思います。またのお越しをスタッフ一同心よりお待ちしております。敬具、Pedro Tome Jorge, General Manager
