Ratings based on 320 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
They have a nice breakfast there
Comment from Hotel Management
14 Jan 2025 by GM, Hotel Management
Dear Robert, It was kind of you to take the time to review our Residence Inn. I’m glad you enjoyed your visit and found our breakfast excellent. We appreciate your choosing us and hope to host you again should you return to Brunswick. Best, Jessica Morito, GM
by A verified traveler
Posted 12 Jan 2025
It's a nice motel. I stayed there for 11 days
Comment from Hotel Management
13 Jan 2025 by GM, Hotel Management
Dear Robert, Thank you for choosing us for your extended stay. We appreciate knowing that you had a nice experience. It was a pleasure to host you, and we hope to see you again. Best, Jessica Morito, GM
by A verified traveler
Posted 8 Jan 2025
Nice hotel of course it was a newer hotel . I have worked for marriot for 27 years and the first impression is the front desk . The lady checking us in was not pleasant she seemed snappy and a frown no smile!! Just acted like she doesn’t like customer service so she shouldn’t be working at front desk .. anyway room was nice tv was large with comfy bed . The mirror in bathroom was very dim which usually those types are super bright maybe the light bulbs need to be upgraded? Breakfast was average had better but overall a nice hotel !!
Comment from Hotel Management
8 Jan 2025 by GM, Hotel Management
Dear John, Thank you for staying with us. I truly apologize that you did not feel welcomed when you arrived; that’s not the experience we strive to provide. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your thoughts. Both positive comments and suggestions for improvement help us create a better environment for our guests. We hope to have the opportunity to host you again for a flawless stay. Best, Jessica Morito, GM
by A verified traveler
Posted 3 Jan 2025
The desk clerk was helpful & friendly great recommendation on where to eat Christmas Eve dinner, worried that we would end up at The Waffle House! Good breakfast, nice variety of food offerings!
Comment from Hotel Management
4 Jan 2025 by GM, Hotel Management
Dear Stacey, Thank you for your lovely review and recommendation. I’m glad your Christmas stay was enjoyable, and I appreciate you acknowledging our helpful and friendly staff. We look forward to seeing you again upon your return to the area. Best, Jessica Morito, GM
by A verified traveler
Posted 28 Dec 2024
Didn’t care for the breakfast. Eggs and sausage were terrible. They were pretty much the only hot choice besides waffles and I don’t care much for them. Everything else was very good. They were also the highest price in the area.
Comment from Hotel Management
29 Dec 2024 by General Manager, Hotel Management
Dear Robert, Thank you for staying at Residence Inn Brunswick and for your generous rating. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. We will evaluate the instances you mentioned regarding the breakfast, as we are committed to offering exceptional service for our guests. It was our pleasure to host your visit, and we look forward to seeing you soon. Best Regards,Jessica M.General Manager
by A verified traveler
Posted 14 Dec 2024
Moisture in the shower,
Dishwasher not empty
No blankets for the heads à bed
Comment from Hotel Management
14 Dec 2024 by General Manager, Hotel Management
Dear Hubert,We sincerely apologize for the issues you encountered during your stay. We understand how important it is to have a comfortable and well-maintained room, and we regret the concerns you experienced. Please rest assured that we’re addressing these concerns with our housekeeping and maintenance teams to prevent similar issues in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience.Best Regards,Jessica M.General Manager
by A verified traveler
Posted 4 Dec 2024
The room is very nice and clean.
Comment from Hotel Management
5 Dec 2024 by General Manager, Hotel Management
Dear Theresa, It’s wonderful to hear you enjoyed the comfort and tidiness of your accommodations! At Residence Inn Brunswick, we take pride in providing a welcoming and spotless environment for our guests. Knowing we met your expectations means a lot to us. Thank you for your kind feedback, and we hope to have the pleasure of hosting you again soon for another great experience!Best Regards,Jessica M.General Manager
by A verified traveler
Posted 30 Nov 2024
Service wasn’t great. We didn’t have any towels in the room or sheets for the pullout couch.
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear Brian,Thank you for taking the time to rate your experience; we would love for you to join us. We sincerely apologize for the oversight while preparing your room, especially regarding the pullout couch. This is certainly not the standard we aim to deliver, and we understand how this impacted your experience. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Best Regards,Jessica M.General Manager
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Cinda,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn Brunswick; we hope to see you again soon. Best Regards,Jessica M.General Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Joe,We are thrilled you had an excellent stay at Residence Inn Brunswick, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Jessica M.General Manager
