Ratings based on 344 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
The bathtub had a big crack on the bottom that they tried to patch. I’m sure that water is seeping through Floors were dirty.
Comment from Hotel Management
23 Nov 2024 by Hotel General Manager, Hotel Management
Thank you for sharing your feedback with us. While we appreciated your good overall rating, I truly apologize for the issues you encountered during your stay, particularly regarding the condition of the bathtub and cleanliness of the floors. This is certainly not the standard we strive to maintain, and I completely understand your frustration.Please be assured that I will bring your concerns to our maintenance team to ensure that the bathtub is properly addressed and the floors are thoroughly cleaned. We greatly appreciate your input as it helps us improve our services and facilities.Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 2 Nov 2024
Shower nor coffee maker in room worked. When reported at front desk was told manager wasn’t in she would tell her. Was not pleased.
Comment from Hotel Management
3 Nov 2024 by Hotel General Manager, Hotel Management
Thank you for bringing these issues to our attention. I apologize for the inconvenience you experienced with the shower and coffee maker during your stay. It’s disappointing to hear that your concerns were not addressed promptly, and I understand how frustrating this must have been.Your feedback is invaluable, and I will ensure that it is shared with our management team so we can improve our service and resolve these matters effectively. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future.
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 16 Oct 2024
The Quality Inn was nice and reasonably priced but no wifi and no phone . This is unacceptible in an emergency.
Comment from Hotel Management
20 Oct 2024 by Hotel General Manager, Hotel Management
Thank you for sharing your feedback regarding your recent stay at Quality Inn during such a challenging time. Though it was out of our control, we sincerely apologize for the inconvenience you experienced with the lack of Wi-Fi and phone service, especially during a hurricane when communication is critical.We strive to provide our guests with reliable amenities, and we understand how essential these services are for your safety and peace of mind. Your feedback will help us address these issues and improve our offerings moving forward.We hope that despite these challenges, you were able to find some comfort during your stay. Thank you for bringing this to our attention, and we hope to welcome you back under better circumstances in the future.
by A verified traveler
Posted 15 Oct 2024
Property was dirty and smelled quite bad, AC unit was so noisy it kept us awake but was too hot to turn it off. Beds were comfortable enough. Staff were obliging but not very friendly. Breakfast was ok but the female cook was quite grumpy.
Comment from Hotel Management
20 Oct 2024 by Hotel General Manager, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay. We're sorry to hear that your experience did not meet your expectations. Cleanliness and comfort are our top priorities, and we will address the issues you've mentioned with our team.We appreciate your comments about our staff and will work on improving their friendliness and approachability. We're also sorry to hear that the breakfast experience was not as enjoyable as it should have been. Your feedback is valuable to us as we strive to enhance our guests' experiences.We hope you’ll consider giving us another chance in the future. Thank you for your insights.
by A verified traveler
Posted 13 Oct 2024
Nice
Comment from Hotel Management
20 Oct 2024 by Hotel General Manager, Hotel Management
Thank you for your positive review! We’re glad to hear that you had a nice overall experience at our hotel. Your feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable stay.
by A verified traveler
Posted 12 Oct 2024
I’m 84 years old with 2 knee replacements and if I had known that I was going to be on the 2nd floor I would not have made the reservation
Comment from Hotel Management
20 Oct 2024 by Hotel General Manager, Hotel Management
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced due to being placed on the second floor. We understand how important accessibility is, especially for our guests with mobility challenges. Your comments will help us improve our reservation process and better accommodate the needs of all our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay.
