Ratings based on 357 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Very nice staff.
by A verified traveler
Posted 22 Dec 2024
1st assigned room noisy from vending machines, also had plastic bag covering smoke detector, safety hazard. Staff was courteous and assigned a 2nd room. Door lock, doir jamb damaged making it difficult to lock, otherwise OK.
by A verified traveler
Posted 18 Dec 2024
by A verified traveler
Posted 14 Dec 2024
Staff is nice dirty rooms with bugs and needs updates
Comment from Hotel Management
23 Dec 2024 by Hotel General Manager, Hotel Management
Thank you for your feedback. We're glad to hear that you found our staff to be friendly, but we're sorry to learn about the cleanliness issues and the need for updates. We take these concerns seriously and will address them with our team to ensure a more comfortable experience for future guests. Your comments are valuable, and we hope to have the opportunity to improve your experience on your next visit.
by A verified traveler
Posted 6 Nov 2024
The bathtub had a big crack on the bottom that they tried to patch. I’m sure that water is seeping through Floors were dirty.
Comment from Hotel Management
23 Nov 2024 by Hotel General Manager, Hotel Management
Thank you for sharing your feedback with us. While we appreciated your good overall rating, I truly apologize for the issues you encountered during your stay, particularly regarding the condition of the bathtub and cleanliness of the floors. This is certainly not the standard we strive to maintain, and I completely understand your frustration.Please be assured that I will bring your concerns to our maintenance team to ensure that the bathtub is properly addressed and the floors are thoroughly cleaned. We greatly appreciate your input as it helps us improve our services and facilities.Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 2 Nov 2024
Shower nor coffee maker in room worked. When reported at front desk was told manager wasn’t in she would tell her. Was not pleased.
Comment from Hotel Management
3 Nov 2024 by Hotel General Manager, Hotel Management
Thank you for bringing these issues to our attention. I apologize for the inconvenience you experienced with the shower and coffee maker during your stay. It’s disappointing to hear that your concerns were not addressed promptly, and I understand how frustrating this must have been.Your feedback is invaluable, and I will ensure that it is shared with our management team so we can improve our service and resolve these matters effectively. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future.
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 26 Oct 2024
