Ratings based on 67 Verified Reviews

4.7 out of 5
4.7 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 1 Jan 2025
Excellent location, great staff, rooms very comfortable, would definitely recommend.
1 out of 5
by A verified traveler

Posted 28 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Petra DE MEYERE, General Manager, Hotel Management
Beste Michael,Vriendelijk bedankt dat u de tijd heeft genomen een review te plaatsen.Spijtig dat uw verblijf niet naar tevredenheid was. We hadden graag geweten wat we kunnen verbeteren om u een betere ervaring te bieden.Graag verwelkomen we u in de toekomst nogmaals voor een nieuwe kans.Met vriendelijke groet,Petra DE MEYERE, General Manager
5 out of 5
by A verified traveler

Posted 23 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Petra DE MEYERE, General Manager, Hotel Management
Beste gast, Bedankt voor uw mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hartelijke groet,Petra DE MEYERE, General Manager
4 out of 5
by A verified traveler

Posted 23 Dec 2024
The hotel was lovely and very clean. The room was very nice with good facilities. The staff could have been a little more knowlegeable and attentive
Comment from Hotel Management
24 Dec 2024 by Petra DE MEYERE, General Manager, Hotel Management
Dear Andrew, Thank you for taking the time to share your review.We are delighted that you found our hotel to be lovely and the cleanliness to your satisfaction. Our team takes great pride in maintaining a pristine environment for our guests, ensuring a comfortable and hygienic stay. Nonetheless, we regret to hear that our staff's knowledge and attentiveness did not fully meet your expectations. We understand the importance of a knowledgeable and attentive team to enhance the guest experience and are reviewing your comments with our team in order to ensure our usual high standards going forward. Finally, it is wonderful to hear that our room facilities contributed positively to your stay. Our rooms have been designed to offer a modern and spacious setting, complete with comfortable bedding and a range of amenities to cater to our guests' needs.We hope we will have the opportunity to see you again in the future. Best regards,Petra DE MEYERE, General Manager
5 out of 5
by A verified traveler

Posted 19 Dec 2024
The staff was very kind. Although we arrived at 10 am being the check in at 3pm they were able to give us the room.
Comment from Hotel Management
20 Dec 2024 by Petra DE MEYERE, General Manager, Hotel Management
Dear Marita, Thank you very much for your kind review.It is heartening to hear that your stay with us was such a delightful experience.We are thrilled that our team's hospitality, the pristine condition of our hotel, and the comprehensive range of amenities provided in your room contributed to your satisfaction. Our staff takes great pride in delivering exceptional service, and it's always rewarding to see their efforts recognized. The recent renovations and introduction of our new F&B concept, Novo-me, have been carefully designed to enhance our guest's experience, ensuring a comfortable and enjoyable stay.We look forward to welcoming you back on your next visit to Bruges. Kind regards,Petra DE MEYERE, General Manager
4 out of 5
by A verified traveler

Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Petra DE MEYERE, General Manager, Hotel Management
Beste Aimée,Hartelijk dank voor uw beoordeling!We lezen met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.Groetjes!Petra DE MEYERE, General Manager
4 out of 5
by A verified traveler

Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Petra DE MEYERE, General Manager, Hotel Management
Dear Sarah, Thank you very much for your kind review.We are really pleased we met your expectations.We look forward to welcoming you back on your next visit to Bruges. Kind regards,Petra DE MEYERE, General Manager
3 out of 5
by A verified traveler

Posted 11 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Petra DE MEYERE, General Manager, Hotel Management
Dear Grant, Thank you for taking the time to share your review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope we will have the opportunity to see you again in the future. Best regards,Petra DE MEYERE, General Manager
5 out of 5
by A verified traveler

Posted 6 Dec 2024
A very pleasant stay with good food at the restaurant and friendly staff.
Comment from Hotel Management
7 Dec 2024 by Petra DE MEYERE, General Manager, Hotel Management
Dear Valentin, Thank you very much for this kind review of your recent stay.It warms our hearts to hear such enthusiastic comments from our guests.We are delighted that you enjoyed the immaculate cleanliness of our rooms, the modern and welcoming condition of our hotel, and the attentive service provided by our team. It is great that you appreciated the room amenities designed for your comfort and convenience, as well as the delightful culinary offerings at our Novo-me restaurant, where we aim to make everyone feel at home with our balanced menu and crafted drinks.We look forward to seeing you again soon.Best regards,Petra DE MEYERE, General Manager
5 out of 5
by A verified traveler

Posted 30 Nov 2024
A really good location to Brugge town centre with very clean and up-to-date/modern decoration throughout. Our accommodation was perfect for 4 family adults, comprising of two bedrooms on separate levels, within the same apartment. There was a good selection for breakfast, catering for all and the staff were very friendly.
Comment from Hotel Management
2 Dec 2024 by Petra DE MEYERE, General Manager, Hotel Management
Dear Guest, Thank you for this great review.We are thrilled to hear that your stay at Novotel Brugge Centrum exceeded your expectations.We are delighted that you enjoyed our hotel's pristine condition, following the comprehensive renovations that concluded in May 2024, and the modern decor that we pride ourselves on. It is wonderful to know that your family's accommodation was ideal, benefitting from the spaciousness and clever layout of our newly introduced family rooms. We are also pleased that our breakfast selection impressed you, offering a variety of choices to start the day right. Furthermore, it is great to hear that the friendliness of our staff contributed positively to your stay, as we endeavor to provide a welcoming and warm service to all our guests.We look forward to welcoming you back soon. Kind regards,Petra DE MEYERE, General Manager