Ratings based on 956 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Had a super time at the hotel ..our double window opened onto the canal which was great to wake in the morning..the reception staff and manager were always ready to help with any questions..breakfast was a great extra too.
by A verified traveler
Posted 12 Oct 2024
The exterior of the hotel matched Bruges medieval feel. The reception and hall were clean and tidy. The corridors felt like they either had a flood or were in the middle of redecoration. Laminate floors were lifting and there was bare plaster on the wall. No skirting boards or flooring in places. Small blood spots where guests had splatted mosquitos on the walls were evident.
Our room was clean and tidy. It is a canal view hotel but we quickly learned after the first night that you couldn’t have the windows open at all. I was bitten by mosquitos at least ten times and we were out of bed several times and killed ten of the little invaders. There was no mesh or netting on the windows to stop them coming in. Therefore our room was too warm and steamed up because the shower extractor fan didn’t work. Finally there was no room to hang clothes apart from a couple of hooks on the back of the door. This experience was disappointing.
by A verified traveler
Posted 3 Oct 2024
I liked this hotel due to its location. It was next to the canal and close to the main attractions in Bruges. It was lovely waking up in the morning and seeing the canal outside our bedroom window! The continental breakfast was excellent, great choices and filled you up for the day. The reason I didn’t rate this hotel higher was I didn’t like the self service check in and no assistance with bags even though we had to go down stairs to access our room, however we did enjoy our stay.
by A verified traveler from Torremolinos
Posted 19 Sep 2024
We were lucky to get room #10 with a window/door facing the canal. The room was spacious and comfortable. The added value was the daily early morning visit of the swans floating majestically down the canal and occasionally stopping right in front of our window.
by A verified traveler
Posted 18 Sep 2024
Small room
by A verified traveler
Posted 14 Sep 2024
Basic amenities but just what we needed. The breakfast was nice. Close walk to everything.
by A verified traveler
Posted 10 Sep 2024
Charming hotel by a canal. We enjoyed our stay!
by A verified traveler
Posted 13 Aug 2024
Rooms are really small and badly design you cannot walk past by your roommate without bumping into each other, and they charge you for basic stuff like shampoo, rooms are hit by the sun the whole evening and don’t have AC so I hope you like sleeping inside an oven. They serve breakfast after 8 am so if you have to leave early you are out of luck. I’ve had rooms all around Europe for the same price way in better conditions.
by A verified traveler
Posted 6 Aug 2024 on Wotif
Fantastic view and location, could do with a wall mounted fan and a fridge. Maybe small shampoo/conditioner tubes, and tea/coffee facilities.
by A verified traveler
Posted 5 Aug 2024
