2/10 Terrible
Thomas
Traveled with partner
Jun 5, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Some people shouldnāt be in the hospitality business.
The property is attractive and well located, but the management is so poor that it spoils the experience.
We arrived at 3:20 for a 3:00 start time and rang the bell. Nothing. Rang again. Nothing. Spent ten minutes looking for special instructions on Expedia. Nope. There are two phone numbers on a card in the window. Leave messages at both. Stand in the hot sun for another ten minutes or so. Try the bell a few times. Call again. Suddenly the door opens! āYes?ā They say, as if theyāve been there the whole time. They let us in. No apology or mention that theyāre not answering the bell or phone.
They grimly show us the room but donāt offer to help with our bags. The staircase is terrifying. Like you might fall through at any moment. There are holes in the treads and the railing feels like itās going to pull off in your hand.
A sign at reception says no outside food or drink. You may only consume things you buy from the bar or mini bar. Very Flemish.
Weāre a few minutes after 12:00 leaving and they knock grimly on the door. We rush downstairs by 12:15 and ask if we can leave our suitcases for a few hours since our train leaves at 17:00. No they canāt accommodate that.
Our train ticket says we need to bring a printed copy. We ask if they can print the ticket for us on their printer. Nope again! Theyāre too busy. But still had time to print our receipt with us standing there.
Miserable place.
Thomas
Stayed 2 nights in Jun 2024