Ratings based on 343 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from El Paso
Posted 26 Jun 2024
Excellent
Comment from Hotel Management
27 Jun 2024 by PATRICIA HENRY, Hotel Management
Thank you so much for your response, our team highly appreciates it. Hope you will coma and stay with us again soon.
by A verified traveler from Mobile
Posted 24 Jun 2024
I enjoyed the full breakfast b
Comment from Hotel Management
27 Jun 2024 by PATRICIA HENRY, Hotel Management
Thank you for response, our team highly appreciates it. Hope you will come back and visit again soon.
by A verified traveler
Posted 19 Jun 2024
Comment from Hotel Management
20 Jun 2024 by PATRICIA HENRY, Hotel Management
I apologize why you had issues with your stay, we would like to fix whatever that did not meet your expectations.
by A verified traveler
Posted 17 Jun 2024
Loved the 10 Commandments Statue with the Masonic Square and Compasses at the front entrance.
Comment from Hotel Management
18 Jun 2024 by PATRICIA HENRY, Hotel Management
Thank you for response, our team appreciates it. hope to see you again soon, Glad you enjoy the Ten Commandments by the front door entrance.
by A verified traveler
Posted 8 Jun 2024
Clean
Comment from Hotel Management
9 Jun 2024 by Patricia Henry General Manager, Hotel Management
Thank you for your response, Cleanliness is the norm of Best Western Plus Hotel Riata. Hope you visit again soon.
by A verified traveler
Posted 1 Jun 2024
The room we stayed in was run down and not as nice as we stayed in before. Other times we have stayed the rooms were great and that’s why we stayed there again. Also the girl at the front was not friendly :(
Comment from Hotel Management
1 Jun 2024 by Patricia Henry General Manager, Hotel Management
I apologize, when you make a reservation they always put hqq, which is a handicap room. I'll hope you will make your reservations through us, so we can give you right room you need.
by A verified traveler
Posted 26 May 2024
It was a nice hotel
Comment from Hotel Management
26 May 2024 by Patricia Henry General Manager, Hotel Management
Thank you, we as a team appreciate it. Hope you will come and visit again soon.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
17 Jun 2024 by BEST WESTERN TEAM, Hotel Management
Thank you for our stay at Best Western Plus Hotel Riata.Our team highly appreciates it, Hope you will come and stay with us again soon.
by A verified traveler
Posted 19 May 2024
The plumbing had issues, as the shower valve on the shower knob was clogged and had to be tended to by the maintenance man. Also, the commodes flushed, but wouldn’t refill the water box without some manual help.
Otherwise, the property, personnel and food excellent
Comment from Hotel Management
20 May 2024 by PATRICIA HENRY, Hotel Management
Thank you for your response, our team appreciates it, by your review lets us know what needs to be look after. Hope you will stay with us again soon.
by A verified traveler
Posted 18 May 2024
I would have given the property a 5 star but the elevator was down my entire stay. I needed the exercise.
Comment from Hotel Management
20 May 2024 by BEST WESTERN TEAM, Hotel Management
Apologize for the elevator. Getting fixed as we speak.Yes, we are getting a little exercise, but we thank you for your response, hope to see you again soon.
