Ratings based on 578 Verified Reviews
2.8 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Never cleaned my room plus elevator wasn’t working
Comment from Hotel Management
17 Dec 2024 by Jacob, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 15 Dec 2024
Wish i had checked reviews, it was nasty and dirty. The room had cockroaches and no towels.
Comment from Hotel Management
15 Dec 2024 by Jacob, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Jacob, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 2 Dec 2024
Roach infested and didn’t return my money
Comment from Hotel Management
3 Dec 2024 by Jacob, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 27 Nov 2024
Worst place i’ve ever stayed, room was infested with cockroaches
Comment from Hotel Management
27 Nov 2024 by Jacob, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 12 Nov 2024
This place is infested with roaches. I’ve stayed in various hotels all across the country and never come across this. It’s unfortunate since I thought WoodSpring suites was supposed to be a good hotel.
Comment from Hotel Management
12 Nov 2024 by Jacob, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Brownsville. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 19 Sep 2024 on Hotels
by A verified traveler
Posted 12 Sep 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by Jacob, Hotel Management
Thank you!
by A verified traveler
Posted 12 Sep 2024 on Hotels
Comment from Hotel Management
12 Sep 2024 by Jacob, Hotel Management
We appreciate it very much! Thank you for sharing your positive feedback!
by A verified traveler
Posted 4 Sep 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by Jacob, Hotel Management
We really appreciate your feedback. Thank you so much! We are glad to have you as a guest.
