Ratings based on 545 Verified Reviews
2.8 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2024
I liked the location. However, the property allows smoking and the white towels were stained and grimey.
Comment from Hotel Management
25 Jun 2024 by Jacob, Hotel Management
We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
by A verified traveler
Posted 20 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by Jacob, Hotel Management
Dear Kenneth,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Brownsville.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
by A verified traveler
Posted 2 Jan 2024 on Hotels
Too much noise everywhere no order whatsoever
Comment from Hotel Management
4 Jan 2024 by Suzy, Hotel Management
Hello Nora, Thank you for your feedback. We will share with our team to help us improve. We hope to see you again soon.
by A verified traveler
Posted 29 Dec 2023
Smell really humid, bathtub where clogged, cockroaches, make my reservation 2 months ahead with double beds and they changed when we arrive for single beds withoutany discounts, they don't provide enough toilet paper, don't have extra towels ready when you ask for, the beds are really old and bad the bathroom fan didn't work highly not recommended.
Comment from Hotel Management
29 Dec 2023 by Jacob, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Brownsville. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler
Dirty bath tub and dirty bed sheets
Posted 27 Dec 2023 on HotelsComment from Hotel Management
29 Dec 2023 by Jacob, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Brownsville. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler
Deception
Posted 3 Dec 2023 on HotelsNot a very appealing look from the outside. Had an uncomfortable feeling when we arrived. Not at all what I expected. We had previously stayed at the Home Wood Suites and that was what I expected. It was downhill from that; they did not honor my reservation even though I had a copy of my confirmation.
Comment from Hotel Management
29 Dec 2023 by Jacob, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Brownsville. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 20 Nov 2023 on Hotels
Comment from Hotel Management
21 Nov 2023 by Suzy, Hotel Management
Hello Jose, Thank you for your feedback. We will share with our staff. Hope to see you again soon.
by A verified traveler
Not what I expected
Posted 15 Nov 2023 on HotelsThe room was not very clean. Had a kitchen with only a cutting board. No cup plate or fork. Even at front desk. Pillows were not the best and 2 towels, one wash cloth. That’s it! Not what I expected from this brand
Comment from Hotel Management
21 Nov 2023 by Suzy, Hotel Management
Hello Dahlia, Thank you for your feedback. We will share with our staff to help us improve. We hope to see you again soon.
by A verified traveler
Posted 15 Nov 2023 on Hotels
Comment from Hotel Management
21 Nov 2023 by Suzy, Hotel Management
Hello Cristina, Thank you for your feedback. We will share with our staff. We hope to see you again soon.
by A verified traveler
Posted 9 Oct 2023
The Staf don’t change the towells, the sheets, just a little soap for three days, paper toilet insuffisant, no cleanning the room, i stayed friday, saturday and sunday and did’nt see people doing that.
