Ratings based on 65 Verified Reviews
2.5 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jun 2024
Cancelled my reservation for "overbooking". I gave them 2nd chance and they did it again. They bump reservations for people coming to desk and paying cash for rooms.
Comment from Hotel Management
28 Jun 2024 by Barbara, Hotel Management
Sorry for the unpleasant experience you had with us! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara
by A verified traveler
Posted 10 Jun 2024 on Hotels
Comment from Hotel Management
13 Jun 2024 by Joey, Hotel Management
Hi, Perla! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Joey
by A verified traveler
Denied a room to elderly Grandparents.
Posted 3 May 2024 on HotelsArrived with a copy of my confirmed reservation at approximately 7:00 to 7:30pm. Fully paid for at the time of our online reservation, which I had a copy with me. I was denied the room. I was told it was cancelled. NOT TRUE. My husband and I are of a certain age. We had just driven 550 miles that day. We just wanted a bed, before we completed our 1160 mile trip the next day.
Comment from Hotel Management
3 Jun 2024 by Eva, Hotel Management
Apologies for the inconvenience caused, Guest! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Eva
by A verified traveler
Posted 29 Apr 2024 on Hotels
Comment from Hotel Management
2 Jun 2024 by Lisa, Hotel Management
Hi, Misty! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa
by A verified traveler
Horrible
Posted 10 Apr 2024 on HotelsI arrived on location to check-in ~ Was told by property manager that my reservation had been canceled. I never received any kind of noticed that my reservation was canceled from hotels.com or anyone. My booking was still showing my reservation was still active on the app. I was supposed to pay upon arrival in the amt of $188 for 2 night stay. Instead the property manager stated my reservation had been canceled,but they could still accommodate me with another room,but i was charged $265 for the accommodation. The room was filthy! TV didnt work,and there were items left in shower. Broom and dusk pan was also left in room. Refrigerator not work..dusty furniture along with a film of some sort on windows and glass.
Comment from Hotel Management
2 May 2024 by Ammy, Hotel Management
Apologies for the problems you had faced, Cathy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
by A verified traveler
Posted 22 Mar 2024
Absolutely the worst place I’ve ever been.
Comment from Hotel Management
2 May 2024 by Ammy, Hotel Management
We are extremely sorry to know this, Barry! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah.
by A verified traveler
Posted 20 Mar 2024
They acknowledged I had a confirmed reservation through Expedia, but when I arrived at 7:00 PM they said there were no rooms available and that my reservation had been canceled that morning because they “didn’t have any rooms” and that they couldn’t contact me because they don’t get contact info from Expedia. Terrible, terrible, terrible, didn’t even apologize - don’t trust- stay away from this place!!!
Comment from Hotel Management
2 May 2024 by Ammy, Hotel Management
Apologies for the problems you had faced, Fred! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
by A verified traveler
Posted 18 Mar 2024
Got to the property to be told my booking was supposedly canceled but there was nothing on my end through Expedia, and I had already paid with no refund either. The guy that the front desk said he had no rooms and my reservation was canceled and I should have my money back. But then I showed him it wasn’t canceled on my side.. he then proceeds to tell me he can show me one room he has and walks me to the room. It’s the exact room that I had booked, yet I was supposedly canceled.. the property only had this one room on the property that had a jacuzzi tub in the room.. he then says I could have this room but it would be $145 cash. I said why do I need to pay cash when this is the room I booked and I paid only $116 for it. He said 145 cash because my listing is canceled and their card machines and everything is apparently broke… I contacted Expedia to let them know what was going on and got my refund. Seeing as I was 5 hrs from home and all other hotels were actually booked I talked the guy down on the room and paid cash, but not until I made sure I got my refund from initial payment… the room was gross and dirty, exposed wires from lighting above the sink, the jacuzzi had the controls ripped out of it so it didn’t work. Their pool was now a concrete slab, two of the 3 lights in the room didn’t work. It reaked of cigarette smoke even though it was a non smoking room. Just awful.. place is super shady and just gross! Will never stay here again
Comment from Hotel Management
2 May 2024 by Ammy, Hotel Management
Hi, Kathryn! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.
by A verified traveler
Posted 9 Feb 2024
TERRIBLE.
Comment from Hotel Management
3 May 2024 by Ammy, Hotel Management
Hi, Brooke! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
by A verified traveler
Room cancelled at arrival
Posted 11 Jan 2024 on HotelsWe booked the motel a month in advance.
four days before checking in I received an email confirmation from the motel and a "how's your trip going" email from Hotels.com. The day before our stay I was texted about a refund with no explanation. When we arrived at the motel I was told our reservation was cancelled because they had weekly reservations and no rooms were left for us. The day after our supposed stay I received an email asking about our stay! After seeing what the property looked like, I am almost they cancelled. The motel looks like it is geared mostly for weekly construction workers. Rebooking another motel at the last minute cost me more.
Comment from Hotel Management
23 Jan 2024 by Joey, Hotel Management
Sincere apologies, Edward! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
