Ratings based on 288 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
2.7 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
This place was absolutely horrible. First off it doesnt even look like a hotel, you can't even find the place. There's no sign or anything with the name. We got there and they wouldn't even let us in the doors for like 30 minutes. Then we book the room and there's roaches all over the sink. Luckily i was only staying there for like 5hrs of sleep if not i would have canceled right then and there
by A verified traveler
Posted 23 Dec 2024
I have to give two thumbs up for the manager. He was very knowledgeable and courteous, and was a great help on advise on other things.
by A verified traveler from Louisville
Posted 20 Dec 2024
Good
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Lisa, Hotel Management
Hi, Jamesay! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Lisa
by A verified traveler
Posted 28 Nov 2024
Unsafe
by A verified traveler
Posted 27 Nov 2024
Horrible hotel, I ended up staying another hotel and the hotel manager had told me that hotel for people to pay to sleep with someone else. It was dark no lighting very scary
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 12 Nov 2024
Upon arriving seeing the area and the hotel, my family and I chose not to stay. The area didn’t seem safe and the hotel needs a complete renovation but you get what you pay for and I couldn’t get my money back.
Comment from Hotel Management
13 Nov 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay.
We understand that the area and the hotel did not meet your expectations. Your safety is our utmost priority, and we take your concerns seriously. We appreciate your feedback regarding the need for a complete renovation, as it helps us improve our services.
Regarding your refund, we would like to inform you that our refund policies are in line with industry standards. However, we would be happy to assist you further with any concerns or questions you may have. Please feel free to reach out to us at guestsupport.na@oyorooms.com.
We value your feedback and hope to have the opportunity to provide you with a better experience in the future.
Thank you once again for your valuable feedback.
Warm Regards,
Team OYO
by A verified traveler from Austin
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your review with us. We apologize for any inconvenience you might have faced during your stay with us. Your feedback is important to us and we appreciate your valuable suggestions. We will certainly look into the mentioned issues and work towards improving our services. Feel free to reach out to us at guestsupport.na@oyorooms.com if you need any further assistance.
Warm regards,
Team OYO
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
Thanks for taking out your valuable time to rate us, Carline! We will work even harder to make your stay a memorable one :) Regards, Lisa
