Ratings based on 987 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
A lot of roaches . We notified front desk but they really seemed calm about the situation not to concerned.
Comment from Hotel Management
1 Nov 2024 by Brand Experience Team, Hotel Management
Hi Adriana,Thank you for bringing this to our attention. We take feedback seriously and are committed to ensuring a comfortable stay for all our guests. Maz K.#Team6
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Brand Experience Team, Hotel Management
Hi Juan, Thank you for the 5-star rating! Natalie #Team6
by A verified traveler
Posted 23 Oct 2024
Like...*Renewed room (1st night) and *clean.
Need to improve...*I have to go downstairs to get towels. * Soap is not enough, not even to wash my hands, much less to bathe.
Comment from Hotel Management
24 Oct 2024 by Brand Experience Team, Hotel Management
Hi Arturo, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Natalie #Team6
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Brand Experience Team, Hotel Management
Hi Ramiro, Thank you for the 5-star rating! Natalie #Team6
by A verified traveler
Posted 11 Oct 2024
Clean hotel the. Person is. Wonderful
by A verified traveler
Posted 5 Oct 2024
My husband and I slept one night the beginning of this week, the bathroom had poop in the walls, the pillows were horrible and towels were old and smelly. I do not recommend this place anymore.
Comment from Hotel Management
7 Oct 2024 by Brand Experience Team, Hotel Management
Hi Adolfo, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Natalie #team6
by A verified traveler from opa-locka
Posted 3 Oct 2024
by A verified traveler
Posted 23 Sep 2024
Honestly had a lot of difficulties there. In the end the manager made it right.
Comment from Hotel Management
24 Sep 2024 by Brand Experience Team, Hotel Management
Hi Josue,Thanks for taking the time to provide us with your valuable feedback. Your comments are essential to us as we continually work to improve our services and the overall guest experience. Lilith#Team6
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
25 Sep 2024 by General Manager, Hotel Management
Thank your for your rating.
by A verified traveler
Posted 9 Sep 2024
Excellent for the price
Comment from Hotel Management
25 Sep 2024 by General Manager, Hotel Management
Thank your for your comments. Were glad you enjoyed your stay.
