Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
by A verified traveler
Posted 26 Nov 2024
Clean and friendly staff.
by A verified traveler
Posted 26 Nov 2024
Highly recommended!!
Comment from Hotel Management
26 Nov 2024 by Teryn Kerr - General Manager, Hotel Management
Thank you so much Jeremiah for leaving such a wonderful review. We are so pleased that you enjoyed your stay with us. We would love to host you again soon!Best Regards,
by A verified traveler
Posted 25 Nov 2024
I had a great stay and plan on using your facilities again. Thanks!
Comment from Hotel Management
25 Nov 2024 by Teryn Kerr - General Manager, Hotel Management
Hello Josiah,Thank you so much for staying with us. I am pleased to hear that you enjoyed your stay. We look forward to seeing you again soon!
by A verified traveler
Posted 24 Nov 2024
I am a very light sleeper and asked to have my room changed and the staff was very accommodating
Comment from Hotel Management
25 Nov 2024 by Teryn Kerr - General Manager, Hotel Management
Hello Vincent G,I am pleased to hear the staff was able to accommodate you. I apologize for the inconvenience of having to change rooms but I am glad that we found one that worked for you. Thank you for staying with us.Best Regards,
by A verified traveler
Posted 23 Nov 2024
Nice Property
Comment from Hotel Management
25 Nov 2024 by Teryn Kerr - General Manager, Hotel Management
Hello Lisa, Thank you for taking time to leave a review. I am so pleased you enjoyed your stay with us. We hope that you come and stay with us again soon.Best Regards,
by A verified traveler
Posted 21 Nov 2024
Very conveniently located
Comment from Hotel Management
25 Nov 2024 by Teryn Kerr - General Manager, Hotel Management
Hello Mallah,Thank you for taking time to leave a review. We are glad you enjoyed your stay and that the hotel was conveniently located for your stay. Best Regards.
by A verified traveler
Posted 18 Nov 2024
Great stay. Fix the exercise room equipment please
Comment from Hotel Management
18 Nov 2024 by Teryn Kerr - General Manager, Hotel Management
Hello, Thank you for taking time to leave a review. I apologize there are issues with machines in the fitness center. We are currently in the process of having them repaired. We appreciate your business and hope to host you again soon!
by A verified traveler
Posted 13 Nov 2024
Lobby is sterile and unwelcoming. Staff is uninformed and uncaring. Breakfast foods are terrible. Even the coffee is bad. Carpet in hallways has huge wrinkles. Streaming on TV didn’t work. The room was comfortable and clean though.
Comment from Hotel Management
15 Nov 2024 by Teryn Kerr - General Manager, Hotel Management
I'm truly sorry to hear about your experience. It sounds like we fell short in several areas, and I understand how frustrating that must have been. Your feedback about the lobby, staff, breakfast, and other issues is very important to us, and we'll address these concerns promptly. I'm glad to hear that you found the room comfortable and clean, but we want every aspect of your stay to be enjoyable. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.
by A verified traveler
Posted 12 Nov 2024
While this is the new fashion, it's uncomfortable. No sitting in rooms but a hard wooden bench. The shower contained 1/2 the water, the rest ended up on the bathroom floor. No exhaust fan so entire room fairly dripped with condensation. There were a couple nice desk clerks but the majority were SNOBS. The beds are for young people (under 30) of you are 40 and over seek Drury. No complimentary ANYTHING. My guess even toilet paper is called incidental. Can't watch free TV with anything. Decently clean, air conditioner and heat worked. They were slow to amend snow and ice slippage in parking lot. Over all not worth it to us. The Drury is 1000 times better. Worth the extra price to go there. We'll not be staying Aloft again. We ended up sitting in our car to watch on our phones with crappy signal no wifi in parking lot. By the time we left we needed chiropractic care from beds and lack of in room sitting and entertainment without pay. We bought our own toilet paper, tissue and soaps. I better not have one teenyb tiny "incidental" on my cats or there will be he** to pay.
Comment from Hotel Management
12 Nov 2024 by Teryn Kerr - General Manager, Hotel Management
Dear Lisa,Thank you for sharing your feedback. We sincerely apologize for the discomfort and inconvenience you experienced during your stay.We are sorry to hear that the room amenities and comfort did not meet your expectations. We understand the importance of a comfortable stay, and I apologize for falling short. We strive to provide the highest level of hospitality. However, we regret that our team did not provide the level of service you expected. We will address this with our staff to ensure a more welcoming and professional environment for all our guests. I apologize that there was a misunderstanding of the amenities. All amenities in the room are including in your reservation, including all TV channels, we do not offer pay-per-view, its all included. There are amenities such as our market for snacks and beverages, breakfast for purchase, and the bar. We also offer many free amenities such as the pool table, ping pong table, heated indoor pool, and fitness center. I understand that our property might not be the best to accommodate you but I do appreciate you staying with us. I hope you have a lovely rest of the year filled with many blessings.Thank you again for your feedback.
