Ratings based on 990 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Brookings Inn Resort Management, Hotel Management
Dear Hector,Your review suggests that you did not have a good time at our Brookings Inn Resort Hotel. It is disheartening to know that you were not accommodated well. As you can see from the reviews of our other guests, this is not the typical experience our guests have with us. We hope you give us another chance to offer enhanced service on your next trip.Sincerely,Brookings Inn Resort Management
by A verified traveler from Eureka
Posted 12 Nov 2024
The staff were awesome. The room and motel were fine just a little dated but priced accordingly. I was able to walk to a few places for meals. Pool was nice to have available. I would stay again as i don’t go to the Oregon coast for the room, bed was clean and comfy shower had hot water linens were clean and plentiful. Again - staff were really great.
Comment from Hotel Management
13 Nov 2024 by Brookings Inn Resort Management, Hotel Management
Dear Bernadette,Thank you for your kind words! We're thrilled to hear that our staff made a great impression and that you enjoyed the comfort and value of your stay. It’s wonderful to know that our convenient location, clean and comfy bed, hot shower, and well-stocked linens added to your experience. We're also glad you got to enjoy the pool! While we may be a bit dated, we strive to offer warmth, comfort, and friendly service. We look forward to welcoming you back on your next trip to the Oregon coast!Kind Regards,Brookings Inn Resort Management
by A verified traveler
Posted 10 Nov 2024
Simple good clean motel. Pool is heated as much as an outdoor Oregon coast pool can be.
Comment from Hotel Management
12 Nov 2024 by Brookings Inn Resort Management, Hotel Management
Dear Thomas,Thank you for your review! We're glad you enjoyed our clean, straightforward motel and appreciated the heated pool, especially given the incredible Oregon coast climate. We hope to welcome you back for another comfortable stay!Kind Regards,Brookings Inn Resort Management
by A verified traveler
Posted 24 Oct 2024
The check-in was efficient and informative. I never saw any staff after check in. The room was clean and spartan. Very utilitarian and was a good fit for coming in and going out without spending time in the room.
Comment from Hotel Management
28 Oct 2024 by Brookings Inn Resort Management, Hotel Management
Dear Paul,Thank you for your review. We're glad you found the check-in process efficient and the room clean and functional for your needs. Our goal is to provide a seamless experience for guests on the go, and it’s great to hear the room suited your stay. We apologize if staff presence was lacking after check-in and will work to ensure better availability for our guests. We hope to welcome you back for another comfortable visit!Kind Regards,Brookings Inn Resort Management
by A verified traveler
Posted 14 Oct 2024
It was awesome to be back before Winter. The pool was super nice and everything was well.
Comment from Hotel Management
15 Oct 2024 by Brookings Inn Resort Management, Hotel Management
Dear Daniela,Thank you so much for your review. We appreciate you being a loyal guest. We're thrilled to hear that your visit before winter was awesome and that you enjoyed the pool. We hope everything continues to be just as great for your future stays!Kind Regards,Brookings Inn Resort Management
by A verified traveler
Posted 3 Oct 2024
Booked two nights. Room 314. Had to leave in the middle of the night the second night because of bedbugs. Ended up in urgent care 2 days later due to strong allergic response to the over 40 bites on my body. Called horel and apology was made but no offer of reimbursement. I was traumatized by the experience and incurred a lot of extra cause to treat the bites, and clean my clothing and luggage. A year after my stay, I saw a Yelp review from a guest who also had a bad experience with same room. Obviously the hotel has not addressed the problem. Expedia should disassociate from this place.
Comment from Hotel Management
3 Oct 2024 by Brookings Inn, Hotel Management
Sorry about your perceived bug experience. We actually did have 2 different people come out and inspect the bed both from different exterminators and both parties agreed there were absolutely no bed bugs. The room was and bed were treated anyway as a precaution. You may want to blame another hotel you may have stayed at during your trip because it wasnt with us. Im sorry for you experience. We have had no other complaints about 314.
by A verified traveler
Posted 27 Sep 2024
Location perfect to hike trails and enjoy the beaches of Brookings, Oregon.
The staff helpful and wonderful.!
Also close to Restaurants, Stores and bars.
Take a taxie if drinking!
Taxis drivers very helpful on great Restaurants for eating out. Wonderful people and great food.
Comment from Hotel Management
1 Oct 2024 by Brookings Inn Resort Management, Hotel Management
Dear Carla,Thank you for your fantastic review! We're delighted you enjoyed our perfect location for hiking trails and the beautiful beaches of Brookings, Oregon. Our team takes pride in providing helpful service, and we're glad to know you found our staff excellent. It's great to hear you explored the nearby restaurants, stores, and bars, and we appreciate your advice on taxi services for safe travel.Kind Regards,Brookings Inn Resort Management
by A verified traveler
Posted 26 Sep 2024
Buildings in poor repair, no microwave in room ( one microwave for entire complex, in the office, only available when lobby open), hot tub inop, doors to pool inop, room door sticks, one hanger, poor lighting. I'll not be back.
Comment from Hotel Management
30 Sep 2024 by Brookings Inn Resort Management, Hotel Management
Dear Harry,Thank you for your feedback. I’m sorry to hear that your stay did not meet expectations. We’re currently addressing maintenance issues, and I apologize for the inconvenience with the hot tub, pool doors, and room amenities. Your comments about the room door and lighting will be passed to the management team for further review. We appreciate your input and hope you’ll reconsider staying with us.Sincerely,Brookings Inn Resort Management
by A verified traveler from Coos Bay
Posted 23 Sep 2024
The place was clean and quiet. The one down side was the woman at the counter, most unfriendly person ever, she definitely does not like her job and dont want to be there. Wanted to check in 45 minutes earlyand was told they didnt have one room unkess i upgraded and paid more money. After so many hours in the jeep i didnt want to wait. I will not stay there again unless staff changes happen.
Comment from Hotel Management
26 Sep 2024 by Brookings Inn Resort Management, Hotel Management
Dear Brian,Thank you for your feedback. We’re glad you found the property clean and quiet, but I sincerely apologize for the service you received at the front desk. This is not the experience we aim to provide, and we’ll address this with our staff to ensure better service in the future. Your comments are important to us, and we hope you might reconsider staying with us again.Kind Regards,Brookings Inn Resort Management
by A verified traveler
Posted 23 Sep 2024
There were ants in my room. No maid service done for second night there and they advertise a hot tub but they have no hot tub.
Comment from Hotel Management
24 Sep 2024 by Brookings Inn Resort Management, Hotel Management
Dear Lisa,Thank you for bringing these issues to our attention. We sincerely apologize for the ants in your room and the lack of maid service during your stay. Additionally, we regret that the hot tub was not available as advertised. Your feedback is crucial, and we will address these matters with our team to ensure improvements. We appreciate your understanding and hope to provide a better experience on your next visit.Sincerely,Brookings Inn Resort Management
