Ratings based on 410 Verified Reviews
4.2 Room cleanliness
3.7 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Thanks
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Villa Dubois, Hotel Management
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work
by A verified traveler
Posted 5 Nov 2024
Communication could’ve been better. Room was cold. Be aware of $200 refundable deposit after 48 hrs in order to gain access to property.
Comment from Hotel Management
12 Nov 2024 by Villa Dubois, Hotel Management
Yhank you for taking the time to write a review. The house runs in a centralized heating system for everyone's comfort. There is a space heater in the room for every guests to use in case additional warmth is needed. Also, guests can call us for additional blankets.
by A verified traveler
Posted 25 Oct 2024
1. We felt the advert for this misleading - it was less a guest house than a private room in a hostel which is fine but had we known we would not have booked.
2. Communication was terrible. We were not sent a code to enter the front door, and even when we tried to contact by the phone number supplied at the entrance, we struggled to get through. We were let in by another guest.
3. A young woman who locked herself out of her room could not get hold of anyone to let herself back in and was stranded for ages.
4.The room was quite dirty.
5. The a/c and/or boiler (hard to tell which was which) were extremely noisy (literally like a jet plane taking off) and often woke us.
6. The bed was comfortable, the area was well placed for transport.
Comment from Hotel Management
4 Nov 2024 by Villa Dubois , Hotel Management
Thank you for taking the time to leave a review for us. We apologize if you are not happy with the stay.Few things to note on the review-1- All important information is on the website, details of the room and photos are available online.2-Check in instructions were sent via email prior to arrival, we send it using the email address set up by the website you booked.3- We always ask our guests to call us directly for any issues with lockout. 4- Housekeeping is always onsite everyday to clean, rooms are always cleaned after a guest checks out 5- Appreciate for the note on our AC, we will have that checked and repaired.Thank you!
by A verified traveler
Posted 12 Oct 2024
Checking in was a breeze. The host was very nice & got back to me quickly. Had no problems with other guests. They minded there business and we minded ours ! Beautiful home!!!
Comment from Hotel Management
28 Oct 2024 by Villa Dubois, Hotel Management
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
by A verified traveler
Posted 10 Oct 2024
This is an airbnb-style hostel guised as a 3-star hotel. No hotel personnel is on site. You have to text message a number to get a code to enter (and they do not respond immediately).
The internal decoration looks good, which maybe the only positive point of this place.
My scary experience:
On the first night I arrived, two tenants rented a room and hosted a crazy party. They invited tens of people to the backyard, playing loud music, chanting ritual slogan, dancing in highly inappropriate ways after midnight, shining flashlights. The police came twice and finally arrested or chased away the partiers.
I felt extremely unsafe as everything happened just outside my window. So I decided to move out on the second day. As you can guess, the hotel owner would not refund at all. The owner said, you know, this is in Chicago, and it is normal. They only offered a free night of stay for next time when I am in Chicago again.
Unless you also think such a party in your hotel after midnight is normal, DON'T BOOK THIS PLACE.
Comment from Hotel Management
10 Oct 2024 by Dubois, Hotel Management
Thank you for taking time to leave us a review. We are sorry if you’re not happy with the stay. Few things to point out. We do not allow guest to host party in our place but in this case, the guest went against the house rules to do that which we later found out and involved the police ASAP. We apologized to you for that and offered you additional night to compensate the inconvenience which you declined.
by A verified traveler
Posted 27 Sep 2024
I would never come back here again if you ever see this do not come here
Comment from Hotel Management
5 Oct 2024 by Villa Dubois, Hotel Management
We are very sorry to hear that you didn't have a experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.
by A verified traveler
Posted 21 Sep 2024
the sketchiest place in town, absolute horrorshow, if you read this, consider yourself warned and STAY AWAY!
Comment from Hotel Management
23 Sep 2024 by Villa Dubois, Hotel Management
Thank you for leaving a review on our page. We are sorry you feel that way, but we make sure all information are in our website and given to all guests via email before they arrive. We are not sure which is the issue if this is about a stay or something elsse.
by A verified traveler
Posted 31 Aug 2024
Unsafe. Dirty. Smoke detector went off every 30 seconds. I timed it. Dirty underwear was left in areas of those house. Linens weren’t washed. Had food on them. Management was rude when we tried to call. Door lock didn’t even work properly. Had to wedge chair under door.
Comment from Hotel Management
3 Sep 2024 by R, Hotel Management
We are very sorry to hear that you didn't have a experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.
