Ratings based on 979 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
Great location for our purposes. The room itself was fine. Beds comfortable and had a fridge and microwave. Basic tv cable. Coffee in room.
Comment from Hotel Management
13 Dec 2024 by Kurtis, Hotel Management
Thank you for your review. We are glad you enjoyed your stay with us. We look forward to welcoming you back!Warm regards, Brockville Inn and Suites
by A verified traveler
Posted 1 Dec 2024
Quiet, clean, nice staff
Comment from Hotel Management
2 Dec 2024 by Kurtis, Hotel Management
Thank you for your review. We are glad you enjoyed your stay with us. We look forward to welcoming you back!Warm regards, Brockville Inn and Suites
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Kurtis, Hotel Management
Thank you for your review. We are glad you enjoyed your stay with us. We look forward to welcoming you back!Warm regards, Brockville Inn and Suites
by A verified traveler
Posted 24 Nov 2024
!
Comment from Hotel Management
25 Nov 2024 by Kurtis, Hotel Management
Thank you for your review. We are glad you enjoyed your stay with us. We look forward to welcoming you back!Warm regards, Brockville Inn and Suites
by A verified traveler
Posted 22 Nov 2024
Friendly staff.
Comment from Hotel Management
22 Nov 2024 by Kurtis, Hotel Management
Thank you for your review. We are glad you enjoyed your stay with us. We look forward to welcoming you back!Warm regards, Brockville Inn and Suites
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Kurtis, Hotel Management
Thank you for your review. We are glad you enjoyed your stay with us. We look forward to welcoming you back!Warm regards, Brockville Inn and Suites
by A verified traveler
Posted 21 Nov 2024
Sheets were clean. Shower worked. Room was a bit dinged up. Good deal for 100 bucks
Comment from Hotel Management
21 Nov 2024 by AJ, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback! We are glad to hear you appreciated the cleanliness of the sheets and the functionality of the shower. Providing a comfortable and convenient experience is important to us. We understand your comment about the room. Please know that we are continuously working on improvements to ensure all rooms meet high standards. Your feedback is valuable and will help us identify areas to enhance further. Were thrilled that you found your stay a good deal and hope to have the opportunity to welcome you back in the future. Best regards, Brockville Inn & Suites
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Kurtis, Hotel Management
Thank you for sharing your feedback. I noticed your recent rating, and I’m sorry to see that your experience wasn’t as positive as we aim for. We’re always striving to improve, and I’d love to know more about what we could have done better.Please feel free to reach out if there’s anything specific you'd like to share. We hope to welcome you back and give you a better experience next tim
by A verified traveler
Posted 17 Nov 2024
First room toilet wasn’t working properly, they moved us to another room quickly, friendly staff
Comment from Hotel Management
18 Nov 2024 by k, Hotel Management
Thank you for your review. We are glad you enjoyed your stay with us. We look forward to welcoming you back!Warm regards, Brockville Inn and Suites
by A verified traveler
Posted 16 Nov 2024
It was a place to crash for the night. Not terrible but certainly not great.
Room was in rough shape, broken grill on heater, broken tiles, broken laminate flooring. The place needs work.
Breakfast was pretty good so that was a high point.
Cheers
Mike and Ally 🇨🇦
Comment from Hotel Management
17 Nov 2024 by Kurtis, Hotel Management
Thank you for sharing your feedback. I’m truly sorry to hear about the issues you experienced during your stay. We take cleanliness and safety very seriously, and I regret that we fell short in these areas.Your concerns about the room's condition will be addressed immediately with our maintenance and housekeeping teams. We are committed to making the necessary improvements to ensure our guests have a better experience moving forward
