Ratings based on 414 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 26 Sep 2024
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Marcos, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Residence Inn Boston Brockton/Easton.We hope to welcome you again soon.
by A verified traveler
Posted 5 Sep 2024
Amenities were great and the staff was awesome.
Comment from Hotel Management
12 Sep 2024 by Marcos, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Residence Inn Boston Brockton/Easton.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!We hope to welcome you again soon.
by A verified traveler
Posted 14 Aug 2024
Be careful about this property as they don’t clean your room daily.
We arrived on a Friday and our room wasn’t CB lean ugg the il Sunday even though the day before we asked for our room to be clean.
Comment from Hotel Management
18 Aug 2024 by JM, Hotel Management
Hello StevenThank you for taking the time to provide us with your feedback. We do follow Marriott Brand Standard housekeeping service and complete a stayover service every other day. I do apologize for the inconvenience during your stay with us. I do hope the other aspects of your stay was what you have come to expect from Marriott and you would choose to stay with us again in future should you stay in The Brockton area. SincerelyJessica Medina
by A verified traveler from Adams
Posted 12 Aug 2024
Upon checking in I expressed to the front desk staff how excited I was for the use of the hot tub, and they had no point told me that the hot tub was down for service. I was very disappointed as this was the main reason for choosing this hotel.
Comment from Hotel Management
18 Aug 2024 by JM, Hotel Management
Hi JamieI appreciate your feedback and I am sorry to hear you were not able to enjoy the hot tub during your stay with us as it was being serviced during your visit.I hope during your next visit we will be able to provide you with the amenities you are looking for so you can thoroughly enjoy your stay.SincerelyJessica Medina
by A verified traveler
Posted 9 Aug 2024
There was a young gentleman on staff who was quite loud. The first day, during breakfast, he literally began shouting about a spider and slammed a box down on top of it with a dining area full of hotel guests. He then proceeded to discuss very loudly with several swear words about his fear of spiders. Having worked in the service industry myself and now in healthcare, my customers, nor my patients would ever see my team, nor I miss a beat.
Comment from Hotel Management
11 Aug 2024 by JM, Hotel Management
Hello Lori,Thank you for taking the time to share your feedback. Your comments and concerns have been shared with the appropriate team-members and a teachable moment. We understand staying calm under pressure is an important part of our job, and we are confident this situation is an isolated incident. We hope to welcome you back again soonJessica Medina
by A verified traveler
Posted 4 Aug 2024
**Review for Residence Inn by Marriott Boston Brockton/Easton**
I had a great stay at the Residence Inn by Marriott Boston Brockton/Easton. The pool and jacuzzi were clean and well-maintained, providing a relaxing experience. The gym, while small, was adequate for a quick workout. The breakfast offered a good variety of options and was a pleasant way to start the day. Overall, it was a comfortable and enjoyable stay.
Comment from Hotel Management
8 Aug 2024 by JM, Hotel Management
Hi LizbethThank you so much for taking the time to share your positive experience with us! We're delighted you enjoyed your stay, found the pool & jacuzzi relaxing, and had a great start to the morning with a good breakfast.We look forward to welcoming you back soon.SincerelyJessica MedinaGeneral manager
by A verified traveler
Posted 1 Aug 2024
Great place to stay!
Comment from Hotel Management
8 Aug 2024 by JM, Hotel Management
Thank you for the 5 start review Dianne! We appreciate you taking the time to complete an online survey! We hope to see you again soon.SincerelyJessica MedinaGeneral Manager
by A verified traveler
Posted 20 Jul 2024
It was a lovely stay
Comment from Hotel Management
21 Jul 2024 by JM, Hotel Management
Dear AngelaThank you for your 5 star review. We are thrilled to see that you enjoyed your stay with us. We hope to welcome you back soon.SincerelyJessica MedinaGeneral Manager
