Ratings based on 60 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
11 Aug 2024 by Owner, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
11 Aug 2024 by Owner, Hotel Management
A disappointing review given that there are no comments which we can address!
by A verified traveler
Posted 8 Dec 2023
Quaint cottage and staff were polite. The room we stayed in was nice and bright. There was a very bad damp problem in the en suite especially above the shower, not just on the ceiling but the shower sealant was all black and the bottom of the shower door had not even been cleaned of all the mould. The shower was very powerful and water hot.
Skirting of the bedroom was missing exposing the gap between floor and ceiling. Although there was radiator heating the thermostat was loose and difficult to tell which way to turn it to increase. The room felt warm but the floor, although it looked pretty, was absolutely stone cold. The windows close, paint peeling and look grubby. The curtains were badly hung and dragged on the floor so we’re dirty. There was a wardrobe which had the most ridiculous glass panels stuck to the front doors the type that would be fitting of a circus where the reflection made you look very short and twice as wide. On inside of the wardrobe door were 4 mirror tiles butted together to be a vertical rectangular shape. The bedside cabinets and sideboard have had no protection on the tops and are badly water stained.
Bed was fantastically comfy and clean.
Kettle was placed under the wall mounted tv!! Breakfast was fabulous, but the small breakfast room leads to outdoors and so when people used the door the cold came in and food cooled. Expensive b&b for what was on offer.
Comment from Hotel Management
8 Dec 2023 by Owner, Hotel Management
Thank you for your positive comments and also your helpful feedback, all of which has been addressed.
by A verified traveler
Posted 16 Nov 2023
Property was in the heart of the New Forest, convenient for other towns/villages/beaches we visited, forest walks close by. Room and ensuite were comfortable and very clean. Breakfast was excellent, many choices. Staff friendly and accommodating. Pub next door served excellent evening meals. Would definitely recommend.
Comment from Hotel Management
21 Nov 2023 by Owner, Hotel Management
Thank you for your excellent review. We are so please that you enjoyed your stay and thank you for your kind recommendation.
by A verified traveler
Posted 5 Nov 2023
A period property with plenty of character! We stayed in one of the historic rooms which was full of charm. Breakfast was lovely, the gin bar had plenty of choice and we were well looked after by the staff. The hotel has a good choice of restaurants nearby and is in an excellent location for visits to the New Forest.
Comment from Hotel Management
21 Nov 2023 by Owner, Hotel Management
Thank you for your excellent review!
by A verified traveler
Posted 3 Nov 2023
We stayed in 'senca' garden room for one night & will be back for longer.
Rooms clean & have all that you need.We did ask for an iron & it was brought straight away with ironing board.Slept well,beds comfy & quiet rooms.
Breakfast was lovely & plentiful choices to have.
Staff were really helpful & friendly
Overall & lovely relaxed night away in a beautiful thatched cottage close to train st,bike hire shop,bars & restaurants.
Look forward to returning.
Comment from Hotel Management
21 Nov 2023 by Owner, Hotel Management
Thank you for your excellent review. We are so pleased that you enjoyed your stay and look forward to welcoming you back one day!
by A verified traveler
Lovely cottage with friendly staff.
Posted 31 Oct 2023 on HotelsReally nice venue in an excellent location, very close to train station and bike hire shop, plus local pubs. Friendly staff, and nice breakfast, although they did seem to struggle with poached eggs, they were always overcooked when I, or any of the others in my group ordered them. But I have to say, they did the best scrambled egg I’ve ever had! My only other gripe would be the bathroom in the studio we were staying in, the walls need plastering, some tiles or splash back of some sort fitted around the bath, and the actual bath fitted properly. The side panel is falling out, and the silicone around the bath looks like it was done by a 5 year old!
Comment from Hotel Management
31 Oct 2023 by Owner, Hotel Management
Thank you for your excellent review and helpful feedback, which we always appreciate.First may I apologise for the state of your bathroom. It was damaged by the previous guest - although I am not sure how you rip the taps off the wall! Our plumber did their best to patch up in the short period between them checking out at 1100 and your check in at 1600 - and will return to complete the work now you have checked out. Our alternative was to block off that bathroom, which we didn’t want to do for you. I am sorry for the inconvenience.I will mention your feedback about the eggs to the Chef. We normally receive fantastic feedback about our freshly prepared breakfast, so I am sorry to hear we were off the boil!I hope that clarifies those issues, which we will address here so we can offer the best possible service to our lovely guests.
by A verified traveler
As lovely as it looks
Posted 2 Oct 2023 on HotelsWe thoroughly enjoyed our stay at Thatched Cottage. It is close enough to the forest to see the horses and walk through the luscious trees and foliage. It is also close to shops and restaurants. We walked easily from the station. Check in was easy and although we were up a flight of stairs we were helped with the luggage. Perhaps a little more attention could be given to offering assistance early as the paths are a little uneven. The room was delightful with a comfortable bed. Breakfast was pleasant and plentiful
Comment from Hotel Management
5 Oct 2023 by Owner, Hotel Management
Thanks, Robin, for your excellent 10/10 review! We are delighted that you enjoyed your stay so much and thank you for your kind comments and positive feedback.
by A verified traveler
Lack of info
Posted 26 Sep 2023 on HotelsEverything was fine nobody told us about the stairs or low doors for someone that is disabled as I am it was a struggle
Comment from Hotel Management
5 Oct 2023 by Owner, Hotel Management
Thank you for your excellent 8/10 review. The stairs to the one room in the Cottage are mentioned in your booking confirmation email. We are a 400 year old Cottage. If you had mentioned any concerns in advance, we could have provided you with a more suitable ground floor room!
by A verified traveler
Posted 12 Sep 2023 on Hotels
My first real visit to Brockenhurst and was very impressed with this cottage hotel, staff really friendly room basic but comfortable, breakfast very nice with a good full English, very handy in the heart of the new forest will stay here again
Comment from Hotel Management
12 Sep 2023 by Owner, Hotel Management
Thank you for your excellent 10/10 review! We are so pleased that you enjoyed your stay. Thank you for your positive feedback and kind comments. We look forward to welcoming you back one day.
