Ratings based on 964 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Nice
Comment from Hotel Management
22 Dec 2024 by Katherine, Hotel Management
Thank you for staying with us, Thomas!
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Katherine, Hotel Management
Thank you for staying with us, Lila. We hope to welcome you back in the future.
by A verified traveler
Posted 17 Dec 2024
Service of staff was excellent... very friendly and responsive. Room didn't provide enough linens, we had to call to request more towels and pillows. Upon arrival, most of the power/lights did not work in the bedroom (suite). Hotel wifi was down a couple of times during our stay... was unable to do work on my computer for an hour.
by A verified traveler
Posted 15 Dec 2024
Room entry door difficult to secure on leaving.
by A verified traveler
Posted 14 Dec 2024
The atmosphere is very pleasant. The staff is friendly and they make sure your needs are met. The service is great! There is a restaurant and bar in the hotel that make it nice to not have to leave the property, however there is a restaurant next to the hotel that is easy to walk to.
by A verified traveler
Posted 12 Dec 2024
Top notch facility and Staff!!
It was a pleasure!!
by A verified traveler
Posted 10 Dec 2024
Would not recommend. Reflecting back on what I paid for the room it makes more sense.
Comment from Hotel Management
10 Dec 2024 by Marissa, Hotel Management
Thank you for your feedback, Janelle. We're sorry to read that you did not enjoy your stay and we hope to welcome you back in the future to make it right.
by A verified traveler
Posted 9 Dec 2024
Great Hotel, clean rooms, great food at the restaurant.
Everything was close by if you wanted to eat some place else.
Dislikes: Paid 15.00 a day for parking and said they have a Continental breakfast included with stay, but that’s not true they charge 20.00 per person. The spa was fantastic! But the pool was supposed to be heated and it was not!
Comment from Hotel Management
10 Dec 2024 by Marissa, Hotel Management
Thank you for your feedback, Estella. We will be reviewing your comments with our Executive Committee to ensure they're used to improve our guest experience. We hope to welcome you back in the future.
by A verified traveler
Posted 8 Dec 2024
Great hotel, tub was dirty, had hair in it and could use a good scrub with a pumice stone or Mr Clean, otherwise it was great.
Comment from Hotel Management
10 Dec 2024 by Katherine, Hotel Management
Thank you for your feedback, Danielle! We're pleased to read that you enjoyed your stay and will be reviewing your comments with our Facilities team to improve our guest experience. We look forward to welcoming you back in the future.
by A verified traveler
Posted 8 Dec 2024
My room was awful! Leaking bathroom sink, dirty floors, my shower door didn’t close. Awesome bar and nice staff. Would not Stay again
Comment from Hotel Management
10 Dec 2024 by Front Desk , Hotel Management
Thank you for your feedback, Meghan. We're sorry to read that you did not enjoy your stay. We apologize for any issues in your guestroom and will be reviewing your comments with our Facilities team. We hope you will give us an opportunity in the future to make it right.
