Ratings based on 543 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Gisborne
Posted 19 Nov 2024
Had a nice pool. Rooms didnt look like pictures really. Kitchen and bathroom in need of refurbishing. Construction behind and expensive for what it was. Good location
Comment from Hotel Management
26 Nov 2024 by Island Beach team, Hotel Management
Thank you for sharing your feedback with us. We're glad to hear you enjoyed our pool and found our location convenient. We truly appreciate your comments regarding your room, and we apologise for not meeting your expectations in those areas. We will forward your comments to the owner to suggest improvements. We also understand that construction can be disruptive, and we’re sorry for any inconvenience it may have caused during your stay. Kind regardsthe team at Island Beach
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Island Beach team, Hotel Management
Thank you for reviewing your stay with us. We are so pleased that everything went well for you and hope to see you again.Kind regards, the team at Island Beach
by A verified traveler
Posted 4 Sep 2024
The unit seemed old and lacked many modern amenities.
Comment from Hotel Management
8 Sep 2024 by Island Beach team, Hotel Management
Good morning Dipjal,Thank you for your review and feedback. If you can tell us specifically what is lacking we will do our best to provide them in future.Kind regards, The team at Island Beach
by A verified traveler from Parkdale
Posted 14 Jul 2024
property is a little rough around the edges from is very clean
Comment from Hotel Management
24 Jul 2024 by The team at Island Beach, Hotel Management
Thank you for your review and feedback. We are glad you enjoyed your stay here and hope to see you again when you return to Broadbeach.Kind regardsthe team at Island Beach.
by A verified traveler
Posted 25 Jun 2024
I recently stayed at this place and had a mixed experience. Firstly, the staff member was exceptionally nice and friendly, which made the check-in process smooth and welcoming. The room itself was spacious and well-equipped, including a washer and dryer, which was a great convenience.
However, there were a few downsides to my stay. The WiFi was quite bad, making it difficult to stay connected and get any work done. Additionally, the bed and mattress were sinking and not very comfortable, which affected my sleep quality. There was also significant construction noise throughout the day, which was quite loud and disruptive.
Comment from Hotel Management
26 Jun 2024 by The team at Island Beach, Hotel Management
Thank you for taking the time to share your feedback with us. We truly appreciate your detailed review and are glad to hear that you found our staff exceptionally nice and friendly. It's wonderful to know that your check-in experience was smooth and welcoming, and that you found the room spacious and well-equipped with amenities like the washer and dryer.We are, however, sorry to hear about the challenges you encountered during your stay and apologise for the inconvenience caused by the WiFi connection issues. Please know that we are actively working to improve this aspect to ensure a more reliable experience for all our guests.Regarding your feedback about the bed and mattress, you are the first person to comment on this apartments mattress and we sincerely apologise for any discomfort you experienced. We understand the importance of a good night's sleep and will certainly look into addressing this matter promptly.Kind regardsthe team at Island Beach
by A verified traveler
Posted 6 Jun 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by Island Beach team, Hotel Management
Thank you for your review. It was lovely to meet you both. We are very happy to hear you enjoyed your stay with us and we hope to see you again when you return to Broadbeach. Kind regards, the team at Island Beach
by A verified traveler
Posted 3 Jun 2024
Vwry good sevice quiet goid location
Comment from Hotel Management
4 Jun 2024 by Island Beach team, Hotel Management
It was lovely to meet you. Thank you for your review and feedback we appreciate it and are so happy that you had a enjoyed your stay with us. We hope to see you again when you return to the area. Kind regards, the team at Island Beach
by A verified traveler
Posted 20 May 2024
Ok place to stay, best thing is location near Pacific Fair and beach and Broadbeach main street
Comment from Hotel Management
20 May 2024 by The team at Island Beach, Hotel Management
Thank you for you review and feedback. We are glad you enjoyed the location and hope to see you again. If you have any apartment preferences for next time, please let us know. Kind regards, the team at Island Beach.
by A verified traveler
Posted 16 May 2024 on Wotif
The rooms were spotless, the staff was friendly and helpful, and the location was perfect—close to both the beach and shopping. Highly recommend for great value and convenience!
Comment from Hotel Management
17 May 2024 by Island Beach team, Hotel Management
Hello, it was lovely to have you here. We are so pleased to hear you enjoyed your stay and the location. We hope to see you again when you return to Broadbeach.Kind regards, the team at Island Beach.
by A verified traveler
Posted 3 May 2024 on Wotif
Comment from Hotel Management
4 Jun 2024 by Island Beach team, Hotel Management
Thank you for your review. We are happy to hear that you enjoyed your experience here at Island Beach and look forward to hosting you again, when you return to Broadbeach. Kind regards, the team at Island Beach.
