Ratings based on 981 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Hotel is easy to access by public transportation. It's just a few bus stops from main station & it's located in close proximity to bus stop. So easy to hop onto transit and acces train to Prague.
Hotel is clean and has interior architecture like a castle. Room is spacious, clean and has alll thats needed for your stay.
Staff is friendly, courteous and very helpful.
If I should visit Brno again, this is where I'm staying.
by A verified traveler
Posted 29 Dec 2024
The hotel was beautiful with great location and nice rooms
by A verified traveler
Posted 26 Dec 2024
by A verified traveler
Posted 24 Dec 2024
This property recently changed its name to “Grand Palace” - the name fits as we felt like royalty staying there!
Wonderful staff, lovely and clean facilities and fantastic location. Couldn’t ask for more!
by A verified traveler from landrum
Posted 17 Dec 2024
Best hotel in Bruno, Staff was the best part of it all ! They were so accommodating and Wonderfull. Hotel was very beautiful and luxurious !! Great Breakfast as well. You can walk to everything in Brno.
Comment from Hotel Management
19 Dec 2024 by Roman Pošvic
Barceló Brno Palace, Deputy General , Hotel Management
Dear Karen,Thank you for your positive feedback.It brings us immense pleasure to hear that your stay was exceptional.We are thrilled that you admired our team's hospitality, the exquisite design and comfort of our hotel, as well as the sumptuous breakfast offerings. Our central location indeed makes exploring Brno a breeze, and we are glad you found it convenient. Additionally, we take pride in maintaining the highest standards of cleanliness and condition in our rooms, equipped with amenities such as air conditioning, a variety of bathtub and shower options, and access to our spa and fitness room for your enjoyment and relaxation.We look forward to welcoming you back on a future occasion.Best regards,Roman PošvicBarceló Brno Palace, Deputy General Manager
by A verified traveler
Posted 11 Dec 2024
Nice little gem in downtown Brno.
Comment from Hotel Management
11 Dec 2024 by Roman Pošvic
Barceló Brno Palace, Deputy General , Hotel Management
Dear Alain, Thank you very much for your kind feedback.It is heartening to hear that your stay with us was memorable.We are delighted that you appreciated the impeccable cleanliness of our rooms, the pristine condition of our hotel, the attentive service provided by our staff, and the variety of amenities available in your accommodation. Our commitment is to offer a welcoming atmosphere with all the comforts that our guests might need, including 24h reception, air conditioning, fitness room, and spa to name a few.We look forward to welcoming you back for another memorable experience.Best wishes,Roman PošvicBarceló Brno Palace, Deputy General Manager
by A verified traveler
Posted 26 Nov 2024
Nice stay.
Comment from Hotel Management
28 Nov 2024 by Roman Pošvic
Barceló Brno Palace, Deputy General , Hotel Management
Dear Guest,Thank you for taking the time to review your stay.We are delighted to read that you enjoyed your stay with us.We hope you had the chance to experience our exclusive spa facilities during your stay. These amenities are designed to offer a unique relaxation and rejuvenation experience, distinctive to the Barceló Brno Palace.We look forward to welcoming you back on a future occasion.Best wishes,Roman PošvicBarceló Brno Palace, Deputy General Manager
by A verified traveler
Posted 10 Nov 2024
I stayed here for a week and would have liked this to be a 5 star review. The hotel is beautiful and well situated. My room was spacious and well-appointed.
I’ve given the staff 3 stars. They are courteous, pleasant, and speak excellent English. Sadly, they often seemed to have difficulty getting things done. For example, one of the sliding doors on my wardrobe jammed. I couldn’t get to my clothes. I asked 3 times over a period of 18 hours for this to be fixed, but it wasn’t. The next day, having worn the same clothes 2 days running and being reluctant to do so for a third, I removed the door and left it lying on the floor. It remained there untouched for a further 2 days before one of the maids involved her supervisor and it was fixed in about an hour. I don’t understand why that couldn’t have happened sooner. .
I’m afraid, I can’t really compliment housekeeping either. Little details of servicing the room such as emptying the waste baskets, replenishing the minibar and replacing the pods that I’d used in the coffee machine were regularly overlooked; not all at the same time, but there was always something. I once asked reception to send up some coffee pods but nothing arrived.
Please don’t get me wrong. This is a good hotel. I enjoyed my stay and will return. But the minor annoyances mean I can’t give it 5 stars. A pity because a little more efficiency and greater commitment by housekeeping and maintenance to act on requests from reception would have prevented them.
Comment from Hotel Management
11 Nov 2024 by Roman Pošvic
Barceló Brno Palace, Deputy General , Hotel Management
Dear Richard,Thank you for your review.Your feedback regarding the challenges you faced with our wardrobe and housekeeping services has been noted with concern. We apologize for the inconvenience you encountered and the delay in addressing your needs. Our aim is to provide seamless service, and we regret that we fell short in this instance. The oversight of not replenishing your minibar and coffee pods, and not efficiently resolving the wardrobe issue, is being reviewed with our respective teams.We are pleased that you found the hotel to be beautiful and well-situated, and that your room met your expectations in terms of size and amenities, including air conditioning, a variety of views, and access to our spa and fitness room. It is gratifying to hear that you recognized the courtesy and language proficiency of our staff.Nonetheless, we are delighted that you enjoyed the overall experience at our hotel and have intentions to return. We take pride in our 24-hour reception service, hotel restaurant, and other facilities designed for your comfort and convenience. The location of our hotel is indeed a highlight, and we are glad that this contributed to your positive experience.We hope to welcome you again in the future. Best regards,Roman PošvicBarceló Brno Palace, Deputy General Manager
by A verified traveler
Posted 28 Oct 2024
Lovely hotel. Staff was very friendly and helpful
Comment from Hotel Management
29 Oct 2024 by Roman Pošvic
Barceló Brno Palace, Deputy General , Hotel Management
Dear Shelley,Thank you for your positive feedback.It is heartwarming to know that your stay with us was a pleasant one.We are delighted that you appreciated the friendliness and helpfulness of our staff, the impeccable cleanliness of our rooms, the well-maintained condition of our facilities, and the high standard of service we strive to provide. Our team takes great pride in offering a welcoming atmosphere, ensuring all guest spaces are pristine, maintaining our property's beauty and functionality, and delivering exemplary service at every opportunity.Your recognition of these efforts is incredibly rewarding for us and serves as motivation to continue making Barceló Brno Palace a place where exceptional experiences are the norm.We look forward to welcoming you back on a future occasion.Best regards,Roman PošvicBarceló Brno Palace, Deputy General Manager
by A verified traveler
Posted 24 Oct 2024
My son and I loved this property and would love the opportunity to stay in it again. It is an architecturally beautiful structure and the staff was welcoming and professional. the sauna room was fantastic. Breakfast was lovely and tea and dessert in the bar were excellent. I wished we had stayed another night.
Comment from Hotel Management
25 Oct 2024 by Roman Pošvic
Barceló Brno Palace, Deputy General , Hotel Management
Dear Kyra,Thank you for your positive feedback.We are delighted that you enjoyed the architectural splendor, the dedication of our staff, and the comfort of your accommodations. Our sauna room is indeed one of the highlights we are proud of, and it is great to hear that you had a pleasurable time there, as well as relishing our breakfast offerings and the delightful tea and dessert in our bar.We strive to maintain our premises in immaculate condition, and your high marks for room cleanliness and hotel upkeep are truly encouraging. It warms us to know that the amenities within our rooms added value to your stay and that the overall service met your expectations.We look forward to welcoming you back on a future occasion.Best regards,Roman PošvicBarceló Brno Palace, Deputy General Manager
