2/10 Terrible
Andrew
Feb 3, 2025
Liked: Cleanliness
Disliked: Staff & service
Reception staff were extremely unprofessional.
There was a gentleman and a lady on desk. They pointed out that was an error in my booking. I asked how to resolve, and I needed to pay an extra 500czk. This was OK, but what followed really was not.
The staff then went on to accuse me repeatedly me that I had 2 extra children - as another room was checking out the same time as my family/pointing to 2 other kids over. They were were waiting with their own parents. It was incredibly awkward being put in a position to argue some random children are not yours during checkout. Honestly let down what would of been a good stay.
My worst in over 100 Expedia bookings.
Andrew
Stayed 1 night in Feb 2025