Ratings based on 339 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Disappointing
Posted 27 Oct 2022 on HotelsLocation excellent & if you have an electric car & are mobile this is the place to stay in Brixham, 6 charging points in private car parking.
BUT this is a very old building with rickety stairs, MANY fire doors & less than clear room directions. The walk from the car park is not easy, beware those with limited mobility or wheelchairs.
We booked a snug harbour view for £140 - this was poor value for money, the room was very snug with a tiny bathroom. The view was okay but only through a small window, the morning after the condensation prevented any view. Breakfast was okay but fairly minimal, £3 surcharge if you want salmon. Restaurant was closed to us on the evening although there were people eating, no problem finding somewhere else but again you need mobility. Brixham pretty hilly, this hotel is on a very narrow street with even narrower footpaths.
We didn't have a hairdryer in our room, not discovered until after hairwashing, my wife attended breakfast with wet hair, we raised it with reception who apologised & promised to put it right !! After breakfast still no hairdryer in room & no mention of recompense.
by A verified traveler
Posted 17 Oct 2022
by A verified traveler
Posted 2 Oct 2022 on Hotels
Comment from Hotel Management
7 Oct 2022 by Debbie, Hotel Management
thank you so much for our 10/10 review
by A verified traveler
Posted 26 Sep 2022
by A verified traveler
Posted 5 Sep 2022
Conveniently located & quaint, but...
1) With a top (3rd) floor room & no lift it was a struggle for my retired wife & I to drag our luggage up the steep staircase & we were not offered assistance.
2) Due to staff shortages the room was not serviced daily but there was no price reduction.
3) The bedsheets were too small for the twin beds & so not tucked in so they rolled up in the night.
4) No one even asked if everything was OK at checkout.
Comment from Hotel Management
6 Sep 2022 by Debbie, Hotel Management
We are sorry that you were disappointed this time , we do have a range of rooms located on different floors and if notified we do our best to accommodate.Any issues raised during your stay would have been addressed.
by A verified traveler
Posted 4 Sep 2022 on Hotels
Comment from Hotel Management
5 Sep 2022 by Debbie, Hotel Management
Thank you for 10 out of 10 score !!We really appreciate it
by A verified traveler
Posted 31 Aug 2022
A great location overlooking the harbour and a fantastic breakfast. Although our room was at the top with steep stairs it was very light, airy and comfortable. The staff were friendly and helpful.
Comment from Hotel Management
1 Sep 2022 by Debbie, Hotel Management
We are glad that you enjoyed your stay and hope to see you again next year
by A verified traveler
Posted 29 Aug 2022
Very good location for this traditional hotel. Our room was furnished in a clean and modern way, which we liked. The breakfast was good and the staff welcoming. The dedicated car park was a godsend.
Lots of restaurants and pubs within 2 mins walk, as well as the harbour, a small beach, the sea water pool and the south west coast path
Comment from Hotel Management
29 Aug 2022 by Debbie, Hotel Management
Thank you for your insight and feedback We love the fact you enjoyed your stay with us and by the sounds of it Brixham itself
by A verified traveler
Posted 25 Aug 2022 on Hotels
Comment from Hotel Management
26 Aug 2022 by Debbie, Hotel Management
We are glad that you enjoyed your stay and hope to see you again soon
by A verified traveler
Posted 22 Aug 2022 on Hotels
Comment from Hotel Management
26 Aug 2022 by Debbie, Hotel Management
Thank you we hope to see you again
