Ratings based on 973 Verified Reviews
3.6 Room cleanliness
4.2 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
30 Nov 2024 by The Washington Reception, Hotel Management
Hi Stuart, Thank you for taking the time to leave us a review. We are sorry to hear you didn't enjoy your stay with us here at The Washington. Please reach out to us, we would like to hear more about your stay.Kind regards, The Washington Reception
by A verified traveler
Posted 24 Nov 2024
It is very close to the University, very handy when I need a place to stay to attend events.
Comment from Hotel Management
26 Nov 2024 by The Washington Reception, Hotel Management
Hi Maria, Thank you for taking the time to share your feedback with us. We are pleased to hear the location worked well for you and you enjoyed your stay with us here at The Washington. We hope to see you back with us again in the future. Kind regards, The Washington Reception.
by A verified traveler
Posted 15 Nov 2024
I have stayed here several times. Normally very good, and I shall still use in the future. This time, however, was a little disappointing.
I rang through to reception at 5:30 PM, as I was cold in my room, as the weather is now clearly into the cold winter mode. I explained I was going out at 7 anyway, but was not sure as to why the radiator was not working. I was informed it operated on a timer, and would come on at 8, but only for 2 hours. I feel the heating, at this time of year, should not be restricted to a mere 2 hours.
I was informed I had a heater fan in the closet, but there was none provided for my room 45. I let that that drop at the time, as I was going out shortly, but I did draw the absence of the fan heater to the attention of the reception as I departed for a few hours. Upon return, no fan heater had been supplied, so I used the extra covers that were supplied within the upper closet. No big deal, but 2 hours at this time of year for automatic heating is insufficent, in my opinion. The room was very clean, and the bed very comfortable. The lovely breakfast is always a nice start to the day, and I really love the place and the staff. Price wise, my rate was very competitive, indeed, substantially less than Hotels literally just up the road. I shall be back, for sure, but the oversight of the fan heater, and the general heating policy in general, took the shine off this particular visit.
Comment from Hotel Management
18 Nov 2024 by The Washington Reception, Hotel Management
Hello Sam, Thank you for taking the time to share your experience with us. We appriciate your feedback and loyalty. We are pleased to hear you enjoyed the room clean, and the comfortable bed, and enjoyed the breakfast during your stay with us.We apologise for the inconvenience you experienced with the heating in your room. Your feedback is importnant to us. We understand how fustrating this must have been especially during the winter months. We will make sure we review our heating practices and ensure that all the rooms are equipped with the necessary emenities, like a fan heater you mentioned. Thank you again for your kind words regarding the staff. We look forward to welcoming you back soon for a better stay with us!Kind regards, The Washington Reception
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by The Washington Reception, Hotel Management
Hi Scott, Thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay with us at The Washington. We hope to see you back again in the future. Kind regards, The Washington Reception
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
13 Nov 2024 by The Washington Reception, Hotel Management
Hi Daniel, Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay with us here at The Washington. We hope to see you back with us again in the future. Kind regards, The Washington Reception
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Washington Reception, Hotel Management
Hello Katherine, Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay with us at The Washington. We hope to see you back again in the future. Kind regards, Washington Reception.
by A verified traveler
Posted 2 Oct 2024
The breakfast girls Izzy & Darmian was very kind , considerate & professional
Rest for consecutive 02 nights, my room heating was not working properly , regardless of multiple requests on the main reservation counter, nobody turned up to correct it
It was quite chilly to sleep for 02 nights
If the heating was out of order, room should not be allocated and a better replacement was expected which was not there at all in first place
Comment from Hotel Management
16 Nov 2024 by The Washington Reception, Hotel Management
Hello Basit, Thank you for taking the time to leave us a review. We are pleased to hear the breakfast staff were kind and considerate. We apoligise about the heating in your room not working during your stay with us. We will make sure to pass your comments onto the maintenance team so they can check this room. We hope to have the opportunity to welcome you back in the future to provide you with a better experience. Kind regards, The Washington Reception
by A verified traveler
Posted 28 Sep 2024
Loved our stay at the Washington. Very convenient location.
The staff and service every morning at breakfast was amazing.
Comment from Hotel Management
14 Nov 2024 by The Washington Reception, Hotel Management
Hi Chris, Thank you for taking the time to leave us a review. We appriciate your feedback and are pleased to hear you enjoyed your stay with us and the breakfast. We hope to see you back again with us soon!Kind regards, The Washington Reception
by A verified traveler
Posted 26 Sep 2024
The staff were great - very helpful
Comment from Hotel Management
14 Nov 2024 by The Washington Reception, Hotel Management
Hi Clive, Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay with us and the staff were helpful and friendly for you. We hope to see you back with us again soon. Kind regards, The Washington Reception
by A verified traveler
Posted 23 Sep 2024
Bathroom is in very bad condition
Comment from Hotel Management
16 Nov 2024 by The Washington Reception, Hotel Management
Hello Hugo, Thank you for taking the time to leave us a review. We appriciate your feedback. We apologize for the condition of the bathroom. We will pass this onto our Maintenance team to look into the bathroom in this room. Kind regards, The Washington Reception
