Ratings based on 965 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Nice place
by A verified traveler
Posted 29 Dec 2024
Clean with facilities except it was very cold
by A verified traveler
Posted 24 Dec 2024
Previously stayed here and it’s on our ‘go to’ list for when we need to be in the area for work or visiting friends and family who live in the area and stretching down to Highbridge, so it’s convenient being next to the M5. As always, warm welcome from reception, hotel looks and smells fresh and clean, hotel room clean and some deep cleaning over a quiet period would bring it to sparkling. Bed lovely and firm, bedding crisp and good quality and good pillows. The service area is behind the hotel with Waitrose, Burger King, KFC and WH Smith plus Starbucks. Handy to pop to on the odd occasion. Not a luxury ‘away’ break but a very comfortable and pleasant ‘need to’ break. We opt for room 31 where possible as it has an easy accessible bath and space to move around the bed ……. Helps with my mobility issues; which are not severe but it makes things pleasant for me. Will be staying here again in future without doubt.
by A verified traveler
Posted 20 Dec 2024
Room was tired but cheap. Staff excellent
by A verified traveler
Posted 18 Dec 2024
Well managed by Vas although it's clear he has his hands full leading some of his newer team members. We are staying for 11 days due to family illness and Vas in particular has been so very helpful. Great to have the service area on the doorstep; has made it easy to source provisions when needed, and there is a washing machine / tumble dryer bank in the service area which is very handy.
by A verified traveler
Posted 15 Dec 2024
Great location easy to stay there
by A verified traveler
Posted 8 Dec 2024
Stayed here after a cancelled flight so very impromptu. The main reception area and bar/restaurant looked nice. (Didn’t eat or drink there so can’t comment any more than that).
On the surface the family room looked nice and spacious although a very musty spell on entry. There was a stain on the bed, red wine stains on the carpet and the window let a lot of noise and breeze in. The room was cold on arrival, but there was a wall heater which did heat the room quickly.
The bathroom was modern and such a shame it seemed to not have a decent clean for some time. All bathrooms get mould etc, however these things can be resolved relatively easily!
Was within a good location to cribbs/M5 and relatively cheaply priced in comparison to hotels nearby. Personally, we would have preferred to pay a little more and have a clean environment to stay!
by A verified traveler
Posted 7 Dec 2024
by A verified traveler
Posted 6 Dec 2024
not enough staff at restaurant and reception
by A verified traveler
Posted 29 Nov 2024
Good value for money, very good desk managers. Rooms are old but clean, unfortunately the bed nearest the window was a little too well used and very uncomfortable.
