Ratings based on 804 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Stayed 1 night passing thru. Nice hotel.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Guest Relations Management , Hotel Management
Dear Justin, Thank you for taking the time to share your thoughts with us! We're genuinely sorry to hear that your experience wasn't up to expectations. We always strive to offer a warm and welcoming environment, with a focus on attentive service and modern amenities. We appreciate your feedback, as it helps us understand areas where we can improve. We’d love the opportunity to welcome you back in the future, ensuring a stay that is more aligned with your expectations.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Guest Relations Management , Hotel Management
Hi Jennifer, We’re delighted to see that you enjoyed your stay with us and had a positive experience overall. We aim to create a welcoming atmosphere and make every visit comfortable and memorable, so it's fantastic to know we met your expectations. If there’s anything specific you loved or if there’s something we can do to make your next stay even better, please feel free to share. We look forward to welcoming you back soon!
by A verified traveler
Posted 8 Nov 2024
I will only like to pay for one room not two rooms I only need one. It was a mistake I didn’t even know how that happened. Sorry
Comment from Hotel Management
8 Nov 2024 by Guest Relations Management , Hotel Management
Hi Kenneth,Thank you for your feedback! We completely understand how mistakes like this can happen, and we’re glad you let us know. It's always great to hear that our guests feel comfortable sharing any concerns. We truly appreciate you taking the time to reach out. Our team is always here to assist, and we want to make sure your stay is as smooth as possible! Let us know if there’s anything else we can do to help during your visit.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Guest Relations Management , Hotel Management
Hello Debbie, We’re so pleased to hear that you enjoyed your stay with us! It’s wonderful to know you appreciated our friendly employees and the welcoming atmosphere we strive to create. Your feedback motivates us to keep delivering great service and ensuring our guests have a memorable experience. We look forward to welcoming you back soon for another fantastic visit!
by A verified traveler
Posted 26 Oct 2024
Hotel is dirty and not maintained well at all.
Comment from Hotel Management
29 Oct 2024 by Guest Relations Management , Hotel Management
Dear Bobbi,We appreciate your feedback and understand your concerns about the cleanliness and maintenance of the hotel. It's important to us that our guests feel comfortable and enjoy their stay. We will address these issues with our team to ensure we provide a better experience for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 25 Oct 2024
Good price, centrally located. I wish the breakfast was better.
Comment from Hotel Management
25 Oct 2024 by Guest Relations Management , Hotel Management
Hi Jonathan!Thank you for sharing your thoughts! It’s great to hear that our location and pricing met your needs – being right in the center really helps make the stay convenient. We’re always aiming to make each part of the experience memorable, so we appreciate your feedback on breakfast. We're listening and will keep it in mind as we look to enhance our offerings. We hope your stay was enjoyable, and we'd love to welcome you back soon!
by A verified traveler
Posted 19 Oct 2024
We weren’t even in the room five minutes and discovered bed bugs. They had no other rooms to offer and now they refuse to refund our money. We had to drive another half an hour to find a hotel that had a room available. DO NOT RECOMMEND unless you want to lose money and take bugs home with you!
Comment from Hotel Management
22 Oct 2024 by Guest Relations Management , Hotel Management
Dear Jennie,We truly understand how frustrating it must have been to encounter bed bugs shortly after checking in. It's disappointing that we couldn't provide you with another room and that your stay ended in such an inconvenient way. Please know that we take these matters seriously, and we appreciate your feedback as it helps us improve. If you would like to discuss this further, please reach out to our customer service team.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Guest Relations Management , Hotel Management
Hi Rick!I appreciate your flawless rating. We're really happy that you had a wonderful time. It's great to hear that everything lived up to your expectations, and we hope your stay was even more enjoyable because of our welcoming staff and cozy setting. We hope to have you back soon for another wonderful visit!
by A verified traveler
Posted 10 Oct 2024
In the Bristol Area there is not much better in this price point. This hotel has breakfast and is clean with no druggies or weirdos hanging out in the parking lot like so many other do.
Comment from Hotel Management
10 Oct 2024 by Guest Relations Management , Hotel Management
Hi Jonathan,Thank you for your feedback! We're so happy to hear that you found our hotel clean and appreciated the breakfast we offer. It's great to know that you felt comfortable with the atmosphere and noticed the safe and welcoming environment around the hotel. We aim to provide a pleasant stay at a great value, and we're thrilled that you enjoyed your time in the Bristol area. We hope to see you again soon!
