Ratings based on 980 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kilgetty
Posted 23 Nov 2024
Had a great stay at the Bristol City Centre Novotel, which was very convenient to Bristol Templemeads and the City Centre attraction.
by A verified traveler
Posted 18 Nov 2024
Dirty room. Dust everywhere, food and waste in bins, bodily fluids in bathroom, hairs in sink and on toiletries. Photos sent to staff members phone as requested to be forwarded to manager I was told got refund. Spent all Saturday on phone to Expedia and at reception desk. Weekend ruined my son’s 8th birthday treat this was supposed to be. Promised refund by staff and waiting update.
Comment from Hotel Management
20 Nov 2024 by JM, Hotel Management
I am truly sorry to hear about your disappointing experience. The issues you encountered with the cleanliness and hygiene of your room are completely unacceptable, and I understand how upsetting it must have been, especially as this was meant to be a special occasion for your son.It’s concerning that this wasn’t addressed promptly, and that you had to spend so much time trying to resolve the situation. I apologize for the distress this caused you and your family, and I understand your frustration with the lack of follow-up regarding the refund.Please be assured that this feedback will be taken seriously, and I hope that the situation will be resolved quickly for you. We are committed to ensuring this doesn’t happen again and to providing the service you rightfully expect.
by A verified traveler
Posted 8 Nov 2024
The sofa bed in the triple room was filthy. The sheets had not been changed since the last guests and there was blood on the sheets. We checked in at night and the staff member who initially tried to resolve it was lazy and incompetent, trying to avoid doing what was required (came 3x to try and change sheets). A second staff member came and she sorted it out. The next day, my husband spoke to the manager and she offered us free parking and free breakfast.
Comment from Hotel Management
8 Nov 2024 by JM, Hotel Management
Thank you for sharing your feedback. I want to sincerely apologize for the condition of the sofa bed and the sheets upon your arrival. This is certainly not the standard we strive for, and I understand how uncomfortable and disappointing this must have been, especially after a long journey.I am deeply concerned to hear about the initial response from our team, and I apologize if you felt that our staff did not handle the situation efficiently. This does not reflect our usual level of service, and I will ensure that we address this internally with the staff member involved to ensure such incidents do not occur again in the future.I'm glad to hear that the second team member was able to resolve the issue promptly, and I appreciate your understanding in this matter. Regarding your conversation with our manager, I hope the offer of complimentary parking and breakfast helped to make your stay more comfortable, though I recognize it does not undo the inconvenience caused.Please know that your comments have been shared with our housekeeping and management teams to ensure the necessary improvements are made. We truly value your feedback as it helps us maintain the highest standards for our guests.Once again, I sincerely apologize for the issues you encountered and thank you for your understanding. We hope to have the opportunity to welcome you back in the future and provide you with the quality stay that you rightfully expect.
by A verified traveler
Posted 5 Nov 2024
Great room and very clean also food was good though the gym was small and my card didn’t work to allow me in I had to ask the cleaners to let me in though it is very close to train station and to tesco and Greggs nearby with Cabot circus shopping only 15 minutes away
Comment from Hotel Management
8 Nov 2024 by JM, Hotel Management
Thank you for taking the time to share your feedback. We're delighted to hear that you found your room clean and comfortable, and that you enjoyed the food during your stay. We're also glad that the hotel's convenient location, with its proximity to the train station, Tesco, Greggs, and Cabot Circus, added to your experience.We apologize for the issue you faced with accessing the gym, and we're grateful that you brought this to our attention. Please know that we take such concerns seriously, and we'll be reviewing the access system to ensure it works smoothly for all guests in the future.We hope to welcome you back soon for another enjoyable stay. If there’s anything else we can assist with or improve upon, please don't hesitate to let us know.
by A verified traveler
Posted 29 Oct 2024
Good location by Temple Meads
Comment from Hotel Management
8 Nov 2024 by JM, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback and I am happy to hear that you had a good stay with us.I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we are sure that your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 29 Oct 2024
Less than 10 min walk from Temple Meads train station. Staff were friendly, room comfortable. Stayed 3 nights, it's a good base to explore area and taking a day trip to Bath.
Comment from Hotel Management
8 Nov 2024 by JM, Hotel Management
Thank you so much for sharing your kind feedback! We’re thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring the area, as well as for your day trip to Bath. It's great to know that our friendly staff and comfortable rooms made your visit even more enjoyable.We truly appreciate your comments and hope to welcome you back in the future for another memorable stay!
by A verified traveler
Posted 28 Oct 2024
Carpets were old and dirty, the bathroom was not very clean. Towels and sheets (or maybe it was the mattress) had a mildew or sweat smell. I really think a renewal is required asap.
Comment from Hotel Management
8 Nov 2024 by JM, Hotel Management
Thank you for sharing your feedback regarding your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the carpets, bathroom, and linens, as well as the unpleasant odors you encountered.We take your comments seriously, and we are actively investigating the areas you mentioned. Our team will prioritize an immediate review of our housekeeping practices, focusing on the cleaning and maintenance of carpets, bathrooms, and all linens to ensure they meet the high standards we aim to uphold.Your feedback is invaluable, and we are committed to addressing the issue swiftly to enhance the quality of our accommodations. We genuinely appreciate your understanding and hope to have the opportunity to welcome you back, offering a much improved experience.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
8 Nov 2024 by JM, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not fully meet your expectations, but it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
23 Oct 2024 by JM, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations, but it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
Posted 10 Oct 2024
Warm welcoming
Comment from Hotel Management
11 Oct 2024 by JM, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback and I am happy to hear that you had a good stay with us.I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we are sure that your next visit will be as pleasant as the previous one.
