Ratings based on 971 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
The hotel was good as we only needed a bed for the night, but expensive. The staff were brilliant though and the breakfast plentiful and varied. I will definitely stay there again but book early so I get a better price.
Comment from Hotel Management
11 Dec 2024 by Elena Bordeus, Hotel Management
Dear Marlene,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future.Kind regards,HGI team
by A verified traveler
Posted 2 Dec 2024
Central location- near train station .
Comment from Hotel Management
2 Dec 2024 by Tayla, Hotel Management
Dear Marie,Thank you for your positive review. We are happy to know that you enjoyed your stay with us and hope to see you next time you visit Bristol!Kind RegardsFront Office Supervisor
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Annie, Hotel Management
Dear AaronThank you for taking the time to review your recent stay with us, and for the great score!We are looking forward to welcome you back soon.Best RegardsAnnie LHGI Team
by A verified traveler
Posted 4 Nov 2024
Great stay, will definitely return
Comment from Hotel Management
5 Nov 2024 by Stuart, Assistant Reception Manager, Hotel Management
Good afternoon,Thank you for taking the time to leave us a review. We are delighted that you enjoyed your stay with us and look forward to welcoming you back in the future.
by A verified traveler
Posted 3 Nov 2024
We felt the staff were polite and attentive. The room where my wife and sister stayed. Found clumps of hair on the floor.
The board and mirror in the main room was coming off and at a slant.
My shower head was not fot for the shower head adptor because it kept movi ng.
The breakfast was extremely disappointing tomatoes were cold bacon was burnt and that crispy we couldnt chee it, the sausages looked like they had been cooked previously, the scrambled eggs were sloppy, the hash browns were hard.. so all in all it was a disappointing stay at a prominate 4star hotel. In our opinion wasnt.
Comment from Hotel Management
3 Nov 2024 by Annie, Hotel Management
Dear AllanThank you for the feedback about your recent stay. We are happy you found the staff polite and attentive, we do regret to hear that you had problems in other areas. We strive to give exceptional service every day, for every guest. I am very sorry to see that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Kind RegardsAnnie LHGI Team
by A verified traveler
Posted 25 Oct 2024
Great hotel and stay. Excellent buffet breakfast. Comfortable surroundings. Only negative: parking is shocking to access if you’re not local.
Overall a lovely stay in a good hotel.
Comment from Hotel Management
26 Oct 2024 by Elena Bordeus, Hotel Management
Dear Steven,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
by A verified traveler
Good overall
Posted 4 Oct 2024 on HotelsService was very good at reception as we were allowed on our room even though we arrived early and were able to leave our luggage for a few hours after checking out.
Not so keen on the cleaner knocking on our door just after 9 to see if we had left.
We didn’t use any other facilities so can’t comment but the bed was not very comfortable; the mattress must have been quite old as we could feel the springs here and there. A little disappointing. Otherwise good sound proofing and air-con. Good location not far from train station.
Comment from Hotel Management
7 Oct 2024 by Stuart, Assistant Reception Manager, Hotel Management
Good afternoon,Thank you for taking the time to leave us a rating and review. We are sorry that the housekeeper was knocking on your door so early and that the mattress was not comfortable but are glad that the service at reception was very good.
by A verified traveler
Posted 2 Oct 2024 on Hotels
Comment from Hotel Management
2 Oct 2024 by Stuart, Assistant Reception Manager, Hotel Management
Good morning,Thank you for taking the time to leave us a rating. We are glad that you enjoyed your stay with us, and look forward to welcoming you back in the future.
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
2 Oct 2024 by Stuart, Assistant Reception Manager, Hotel Management
Good morning,Thank you for taking the time to leave us a rating. We are very pleased to see that you enjoyed your stay with us.
by A verified traveler
Posted 29 Sep 2024 on Hotels
You offer electric charging but don’t make it available,
Maybe you should consider charging points on all parking spaces.
Comment from Hotel Management
1 Oct 2024 by Stuart, Assistant Reception Manager, Hotel Management
Good morning,Thank you for taking the time to leave us a rating and review. we are sorry that there were no electric charging spaces available during your stay.
