Ratings based on 827 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 24 Nov 2024
Booked the hotel for a nice weekend away. The images online completely missold the place. They suggested there was a spa, but what they had was a tiny converted basement with extremely low vaulted ceilings, freezing pool, broken steam room and broken sauna. While the images were taken probably years ago, the current state of the spa is such that they have battery one powered lamp in both sauna and steam room — something you use for fixing your car. The place is so crammed. The conditions of the place were also awful with fake tiling caved around the tiny hot tub, and the water in the showers completely unmanageable —- the cold shower came out boiling hot.
To add to that, the rooms were also incredibly uncomfortable —- cold, water wasn’t working in the morning (cold water coming out of the shower) and overall stench of mould.
The place looks nothing like the images and it feels like an absolute scheme to rob people of their money.
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 13 Nov 2024
Really nice hotel in the better part of Bristol City Centre, lots of dining options and great rooms!
by A verified traveler
Posted 8 Nov 2024
The hotel has severe issues in rooms in the property due to damp and mould spores. The smell was so bad in our room 252 I had to get dressed and go down to reception at 5am as we were unable to sleep. I was informed that nothing could be done. I called a manager about 8am who came up to the room and witnessed the terrible smell. She apologised and explained the hotel is built in and old bank that has rot issues. They have tried to cover the smell with plug in air fresheners but is way beyond that. They did give us a free breakfast and a £50 back in way of apology. I have stayed in the hotel before in rooms at the other end of the hotel which was fine. Serious work and health inspection is required urgently.
by A verified traveler
Posted 30 Oct 2024
Amazing stay
Comment from Hotel Management
3 Nov 2024 by Alex, Hotel Management
Hi Shabana,Thank you so much for leaving such a wonderful review! We hope to welcome you back again soon.Regards,Alex
by A verified traveler
Posted 12 Oct 2024
Beautiful building, had a dinner dance in the main ballroom, Wow what a room.
Only downside was no carpark but there are carparks close that you get discount in plus bus service very good.
Comment from Hotel Management
20 Oct 2024 by Alex, Hotel Management
Hi Michael, Thank you so much for the excellent review! We are so happy to hear you enjoyed your stay with us and hope to welcome you back again soon.
by A verified traveler
Posted 8 Oct 2024
Historic building right in the heart of an historic part of town. Lots to do within easy walking distance.
Staff were great, hotel room was excellent, Bristol for a weekend away was amazing.
Comment from Hotel Management
20 Oct 2024 by Alex, Hotel Management
Hi Mike, Thank you so much for this wonderful review! We are so glad you enjoyed your stay with us and were able to appreciate our excellent location and felt the staff looked after you :) We hope to welcome you back again soon.
by A verified traveler
Posted 24 Sep 2024
Well appointed room.
Friendly reception team.
Very comfortable bed and bedding.
Sadly I was woken by a beer barrel delivery for the pub opposite at 6am which was most unwelcome.
Did not eat breakfast or dinner or visit the bar so can’t comment on those.
The closest / recommended car park is a bit sorry for itself and feels a bit edgy. Also tiny spaces.
Beware satnav may direct you into new bus only zones !!
Hoping I don’t get a ticket for that
Comment from Hotel Management
30 Sep 2024 by Alex, Hotel Management
Hi Julie,Thank you for your review, I am glad you enjoyed your stay with us! I do apologize for the noise, it is unfortunately one of the disadvantages of being in such a central location. We hope you welcome you back in the future. Kind Regards,Alex
by A verified traveler
Posted 22 Sep 2024
This hotel is old and a bit tired.
Some of the communal areas were dirty and in need of decoration.
There was a problem with the drain system which caused an overpowering stench in our room. The staff did change our room for us, however offered no incentive to compensate for the inconvenience.
The smell was also evident in the restaurant by the kitchen which put us off eating in the hotel.
We chose the hotel because of the spa facility however it’s very small and limited and there is a fee for using it on top of the room rate.
The central location was quite good however this meant there was no parking at the hotel. You could use the NCP close by however even with a discount it was still expensive.
Overall I would say it’s not quite the experience one would expect for the price. I wouldn’t revisit or recommend it I’m afraid.
Comment from Hotel Management
30 Sep 2024 by Alex, Hotel Management
Hi Kevin,Thank you for leaving this review, I am sorry to hear about the issues you experienced during your stay. Maintenance is looking into the drain issue, but if you would like to discuss anything further please do contact us directly and a member of the management team will be happy to assist you.Kind Regards,Alex
