Ratings based on 240 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
Nice staff. had very noisy upstairs neighbors.
Comment from Hotel Management
22 Oct 2024 by Karen, Hotel Management
Thank you for your review. The neighbour above you is a single lady resident.
by A verified traveler from Seven Hills
Posted 10 Oct 2024
I liked the space of the 2br apartment but that’s it for the price I paid I expected the place to be clean at least and it wasn’t clean the linen, the dishes, and the cupboards and couches everything had a layer of dust and animal hair disgusting I cleaned everything before we used it and then all the surcharges if you wanted parking or extra towels or late check in/out is ridiculous considering the price of the room I expected more I’ve had more for less at other places ,wont go back there again or recommend it to anyone they allow pets for a surcharge too great for pet owners but the cat and dog hair everywhere was horrible , on top of the construction going on next door the noise was loud, on our second day the water was brown we checked out early thankfully I would look at other properties before committing to this one cause they don’t refund you for anything it’s there policy.
Comment from Hotel Management
10 Oct 2024 by Karen, Hotel Management
Hi Rachel. Thank you for the review but can't understand your comments as this is a top floor renovated apartment. It is one of the best in the complex. We do not have pets in the top floor apartments. You advised you left. away early due to an emergency - there was no mention of asking for a refund. Yes we do have construction happening next door but there is nothing we can do about this. Regards Karen
by A verified traveler
Posted 1 Jun 2024 on Wotif
Absolutely recommend was a lovely stay quiet extremely clean & comfortable
Comment from Hotel Management
1 Jun 2024 by Karen, Hotel Management
Thank you so much for such a wonderful review. We look forward to hosting you again.
by A verified traveler
Posted 2 Mar 2024 on Hotels
by A verified traveler
Understanding and Considerate
Posted 26 Feb 2024 on HotelsDue to a VRBO host cancelling our booking (after we had arrived!) we had to scramble to find last minute accommodation, however there didn't appear to be accommodation left, especially at 5pm the afternoon.
We managed to get a booking with Toowong Villas and they were excellent. They were understanding and ensured we got the right accommodation and were attentive to our predicament.
This is why I gave them a 5 star rating and would definitely recommend them.
Comment from Hotel Management
26 Feb 2024 by Karen, Hotel Management
Hi David. Thank you for such an amazing review. We look forward to hosting you in the future.
by A verified traveler
Posted 24 Feb 2024 on Wotif
The value provided is far less for the amount of money charged.
Comment from Hotel Management
24 Feb 2024 by Karen, Hotel Management
Hi Thank you for your review. The reason the charges were more than normal was you stayed during the Pink Concert dates. Regards Karen
by A verified traveler
Posted 22 Feb 2024 on Lastminute
by A verified traveler
Posted 21 Feb 2024 on Hotels
Comment from Hotel Management
24 Feb 2024 by Karen, Hotel Management
Thank you for your wonderful review
by A verified traveler
Posted 26 Dec 2023 on Hotels
Comment from Hotel Management
28 Dec 2023 by Karen, Hotel Management
Hi. Thank you for your review. We would love to know how we could have improved our score as you were given an upgrade to a One Bedroom apartment. Please reach out if there was something wrong with your stay so we can rectify this. Regards Karen
by A verified traveler
Posted 17 Dec 2023 on Wotif
Comment from Hotel Management
24 Feb 2024 by Karen, Hotel Management
Thank you for your review
