Ratings based on 489 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
The hotel was very nice and the breakfast included in the executive lounge was great. The staff member that checked us in was very friendly and helpful. The only negatives were the view from the back of the building (straight into an apartment building) and the sofa bed was not made up despite us having booked for four people.
Comment from Hotel Management
18 Nov 2024 by Guest relations team, Westin Brisbane, Hotel Management
Dear Audrey,Thanks for taking the time to provide feedback following your recent stay with us and pleased you had an enjoyable stay. We acknowledge there were a few shortfalls and your comments will be shared with the relevant teams. We hope you will stay with us again.Kind regards
by A verified traveler
Posted 15 Nov 2024
The breakfast I thought have more options
Comment from Hotel Management
18 Nov 2024 by Guest relations team, Westin Brisbane, Hotel Management
Dear Yana,Thanks for choosing to stay with us at The Westin Brisbane and hope you had a pleasant stay with us. Your feedback regarding the breakfast options are certainly taken into consideration. We hope you will stay with us again when you are next in Brisbane.Kind regards
by A verified traveler
Posted 13 Nov 2024
Everything was amazing pool/staff/food/location
Comment from Hotel Management
14 Nov 2024 by Guest relations team, Westin Brisbane, Hotel Management
Dear Lachlan,Thanks for choosing to stay with us at The Westin Brisbane and delighted that you had an enjoyable stay and the hotel, along with its service and facilities exceeded your expectations. We look forward to welcoming you back on another occasion.Kind regards
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 21 Oct 2024
Incredible new build hotel, with great access to the Brisbane shopping areas. Was no more than a 5 minute walk. The swimming pool in this hotel was amazing with the swim up bar. I could have spent the whole day on this level!!
Comment from Hotel Management
21 Oct 2024 by Guest relations team, Westin Brisbane, Hotel Management
Dear Anthony,Thanks for your feedback and pleased that you had a great stay and the hotel exceeded your expectations. We look forward to hosting you again in the not too distant future.Kind regards
by A verified traveler
Posted 6 Oct 2024
Overall our hotel & experience was fantastic. The only issue we had was that our bathroom had a bathtub but no plug.
Comment from Hotel Management
8 Oct 2024 by Guest relations team, Westin Brisbane, Hotel Management
Dear Kaycee,Thanks for your feedback and please that you had an enjoyable stay and the hotel met your expectations. We do apologise for the missing bath plug and we appreciate you bringing it to our attention so this can be rectified. We do hope you will stay with us again on your next visit to Brisbane.Kind regards
by A verified traveler
Posted 30 Sep 2024
by A verified traveler
Posted 29 Sep 2024
by A verified traveler
Posted 16 Sep 2024
Great hotel and location, very clean and modern. Was a little disappointed with the housekeeping as they missed one of our rooms. Even after we spoke to reception only our towels were replaced. The beds were not made and toiletries were not replenished which was disappointing for a highly rated hotel.
Comment from Hotel Management
17 Sep 2024 by Guest relations team, Westin Brisbane, Hotel Management
Dear Sillen,Thanks for your feedback although disappointed we failed to meet your expectations especially in relation to the lack of housekeeping standards you encountered. This will be addressed with the team to ensure improvements follow and please accept our sincere apologies. We do hope you will stay with us again when you are next in Brisbane.Kind regards
by A verified traveler
Posted 6 Sep 2024
