Ratings based on 989 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from La Habra
Posted 8 Oct 2024
Close to everything
Comment from Hotel Management
16 Oct 2024 by Jarrad Crettenden, General Manager, Hotel Management
Thanks for your 5 star review Amal. We are so pleased you enjoyed your experience and hope to welcome you back soon.
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Jarrad Crettenden, General Manager, Hotel Management
Thanks for your review Gordon. Sorry we did not meet your expectations. I welcome the opportunity to receive more detail to assist us in improving in the future and can be contacted direct at jarrad.crettenden@accor.com
by A verified traveler
Posted 2 Sep 2024
Staff were lovely and so was the property. Would stay again :)
Comment from Hotel Management
10 Sep 2024 by Jarrad Crettenden, General Manager, Hotel Management
Thanks for your review Kristie-M. We are so pleased that you enjoyed your stay and hope to welcome you back soon.
by A verified traveler
Weekend away
Posted 31 Aug 2024 on HotelsThe check in and out process was fantastic. Staff were very friendly and kind. The car park is hard to navigate and we had issues going in, because it uses a traffic light system but there were cars blocking the lanes so two cars couldn’t pass each other. We had to reverse out into oncoming traffic and then pull back in. The rooms were clean and you could tell they were cared for well, but they are pretty dated and in need of reno’s. The carpet in our room was patchy and pulled in many places, the appliances were very old. The A/C vents were pretty dusty. The bed was really comfy and clean. The pull out couch was fine for the kids but it would be uncomfortable for adults. The views from the balcony were beautiful and the pool was a nice addition. Overall we had a nice stay and would likely return.
Comment from Hotel Management
10 Sep 2024 by Jarrad Crettenden, General Manager, Hotel Management
Thanks for your review Danial. We are so pleased that you enjoyed the service provided by our team. Please accept my sincerest apologies regarding the maintenance in your room, please rest assured I will follow up accordingly.Thank you again for your feedback and we hope to welcome you back soon.
by A verified traveler
Posted 21 Aug 2024 on Wotif
I liked the location.
Comment from Hotel Management
29 Aug 2024 by Jarrad Crettenden, General Manager, Hotel Management
Thanks for your review Ivy, we hope to welcome you back soon!
by A verified traveler
Posted 11 Aug 2024 on Wotif
Excellent location, quiet considering you’re in the city. Staff lovely. However, rooms are badly in need of maintenance. We couldn’t have the air conditioning on due to the noise of it, like sleeping on a freight train. We asked if we could be moved, however we couldn’t. We then asked Saturday morning if someone could fix the air conditioning and nothing happened. Carpet in room is separated, door to fridge broken, just small things that have not been attended to. Disappointing for the price.
Comment from Hotel Management
12 Aug 2024 by Jarrad Crettenden, General Manager, Hotel Management
Dear Maree, Thank you for taking the time to tell us about your experience at the The Sebel Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jarrad Crettenden General Manager
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Jarrad Crettenden, General Manager, Hotel Management
Thanks for your stay Tamara We are so pleased you enjoyed your stay and hope to welcome you back soon.
by A verified traveler
Posted 6 Aug 2024 on Wotif
Loved staying there
Comment from Hotel Management
12 Aug 2024 by Jarrad Crettenden, General Manager, Hotel Management
Thanks for your review Allan, we are so pleased that you enjoyed your stay and hope to welcome you back soon.
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Jarrad Crettenden, General Manager, Hotel Management
Thanks for your review Pervin. We are so pleased that you enjoyed your stay and hope to welcome you back soon.
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
28 Jul 2024 by Jarrad Crettenden, General Manager, Hotel Management
Thanks for your review. We hope to welcome you back soon!
