Ratings based on 980 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Great buffet breakfast, lovely room, enjoyed the pool and how close it was to the main shopping area, casino and river (within a 15 minute walk). Having the train station below the hotel made travelling to other areas so easy especially with the cheap fares.
by A verified traveler
Posted 23 Nov 2024
Great location and friendly helpful service
by A verified traveler
Posted 23 Nov 2024
No pen, no paper,no minibar, no room service menu, no spa menu. The room seemed to have been emptied of amenities. Otherwise as noce as any sofitel.
by A verified traveler
Posted 21 Nov 2024
We stayed in a King Suite with our two small children, when checking in we asked if the pull out couch bed would be made up, which i was told it already had been. When we arrived at the room we found it wasn’t. I called guest services to advise them. We went out and advised them at reception that now would be a good time to do it… long storey short it took over 5 phone calls and 6 hours to get the bed sorted… two very tired little boys as it was well past their bed time… not impressed and will not be returning, should never have booked, will definitely stick with the Hilton..
by A verified traveler from Orlando
Posted 14 Nov 2024
The hotel is a bit dated but clean and the staff made all the difference. The concierge, a lady named Riennye was absolutely amazing and helpful, giving us excellent recommendations on where to go out to eat. I would recommend this hotel to anyone visiting Brisbane.
Comment from Hotel Management
18 Nov 2024 by Tom A, Hotel Management
Bonjour Andrew, Thank you for your kind review. We are pleased to hear that you had a pleasant stay with us and that our team, particularly Rhianne from Concierge, was able to enhance your experience. She truly strives to provide personalised recommendations, and we are thrilled that you found her assistance helpful.While we understand your comment about the hotel being a bit dated, we are glad to hear that you found everything clean and comfortable. We are continuously looking for ways to improve our facilities, and your feedback helps us in that process.We appreciate your recommendation and look forward to welcoming you back on your next visit to Brisbane.Warm regards,Thomas AnnandLuxury & Guest Experience ManagerSofitel Brisbane Central
by A verified traveler
Posted 10 Nov 2024
This hotel looks tired. Not what we expected for a five star hotel.
Comment from Hotel Management
18 Nov 2024 by Tom, Hotel Management
Bonjour Naomi,Thank you for taking the time to share your feedback with us. We sincerely regret that your experience did not meet your expectations, and we apologise for any disappointment caused. We understand that you found the hotel to look tired, and we acknowledge that some areas may not have met the standard you anticipated for a five-star experience.Please know that we are actively working to enhance our facilities and ensure that we continue to provide a comfortable and enjoyable stay for all our guests. Your feedback is valuable to us, and we will be sure to consider your comments as we plan our future upgrades.We hope you will give us the opportunity to welcome you back in the future, where we can provide you with the exceptional experience that Sofitel is known for.Warm regards,Thomas AnnandLuxury & Guest Experience ManagerSofitel Brisbane Central
by A verified traveler
Posted 22 Oct 2024
Really enjoyed my stay. Pool sadly loses sun early though.
Comment from Hotel Management
25 Oct 2024 by Tom A, Hotel Management
Merci Harriet!
by A verified traveler from Manly West
Posted 13 Oct 2024
Disappointing a hotel of this calibre had no minibar and only one bottle of water per person
Comment from Hotel Management
20 Oct 2024 by Tom A, Hotel Management
Thank you for your feedback. We are sorry to hear that you were disappointed by the absence of a minibar and the limited provision of water during your stay. We understand how important these amenities can be for our guests’ comfort.Your comments have been noted, and we will review our offerings to ensure we meet the high standards our guests expect. We appreciate your input and hope to have the chance to welcome you back in the future for an improved experience.
by A verified traveler
Posted 7 Oct 2024
Staff responded quickly when we needed help with a few minor issues. Excellent breakfast buffet and good restaurants and other amenities within walking distance.
Comment from Hotel Management
10 Oct 2024 by Tom, Hotel Management
Bonjour Eric,We are glad you enjoyed your stay with us overall and hope to welcome you back again soon.
by A verified traveler
Posted 12 Sep 2024
Nice rooms are getting a little old style
Comment from Hotel Management
14 Sep 2024 by Thomas Annand, Hotel Management
Merci Mike!
