Ratings based on 797 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Was a great place. Would stay again
Comment from Hotel Management
20 Nov 2024 by Kind Regards, Ryan Montgomery General Manager, Hotel Management
Dear Jason,Thank you for your wonderful 5/5 rating! We’re so happy to hear that you had a great stay and would choose to stay with us again.We look forward to welcoming you back in the future. If there’s anything we can assist with for your next visit, please don’t hesitate to reach out.Thank you once again for your kind feedback!
by A verified traveler
Posted 16 Nov 2024
Great location for Southbank, South Brisbane and Westend
Comment from Hotel Management
19 Nov 2024 by Kind Regards, Ryan Montgomery General Manager, Hotel Management
Dear Renato,Thank you for your excellent 5/5 rating. We're pleased to hear that you found our location convenient for exploring Southbank, South Brisbane, and West End. We strive to provide a central and accessible base for our guests, and we’re glad you enjoyed the area.We look forward to welcoming you back on your next visit.
by A verified traveler
Posted 17 Oct 2024
Quick convenient with plenty of space. Super friendly staff
Comment from Hotel Management
21 Oct 2024 by Kind Regards, Ryan Montgomery General Manager, Hotel Management
Dear George,Thank you for your fantastic 5/5 rating! We’re thrilled to hear that you found our accommodations spacious and convenient, and that our staff provided friendly service.Your feedback means a lot to us, and we look forward to welcoming you back for another great stay!
by A verified traveler
Posted 28 Sep 2024
Unfortunately we found food products still in the fridge, mould on the tiles in the shower and the mattress was extremely uncomfortable.
Comment from Hotel Management
1 Oct 2024 by Kind Regards, Ryan Montgomery General Manager, Hotel Management
Dear Jane Bethany,Thank you for your feedback regarding your recent stay. I sincerely apologize for the issues you encountered with the fridge, bathroom cleanliness, and mattress comfort.Please rest assured that we take cleanliness and guest comfort seriously, and I will address these concerns with our housekeeping team to ensure improvements are made.If you decide to stay with us again, please don't hesitate to reach out directly, and I would be happy to assist you personally.
by A verified traveler from Raanana
Posted 27 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Kind Regards, Ryan Montgomery General Manager, Hotel Management
Dear Moris,Thank you for your fantastic rating of 5 out of 5! We’re delighted to know that you had a great experience with us. If you have any specific feedback or suggestions, we would love to hear them.We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Sep 2024
Overall the stay was good, in a great location. But, the apartment needed some care and better cleaning. The window blinds were dirty and mouldy in places and the air con barely worked.
Also, and not the fault of the property there is lots of building work and roadworks so constant noise, including overnight.
Good for a quick stay but wouldn’t recommend for longer stays.
Comment from Hotel Management
24 Sep 2024 by Kind Regards, Ryan Montgomery General Manager, Hotel Management
Dear Gareth,Thank you for sharing your feedback and for the rating of 3 out of 5. We’re pleased to hear that you enjoyed the great location of our property.However, I sincerely apologize for the issues you encountered regarding cleanliness and the condition of the apartment. We take your comments seriously and will address the cleanliness of the window blinds and the air conditioning issue with our housekeeping and maintenance teams to ensure these concerns are resolved.We also understand that the noise from nearby building work can be disruptive, and we appreciate your understanding of the situation. Your feedback is invaluable as we strive to improve our guests' experiences.If you decide to stay with us again, please don’t hesitate to reach out to our reception team for assistance. We hope to have the opportunity to provide you with a more enjoyable stay in the future.
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
3 Sep 2024 by Kind Regards, Ryan Montgomery General Manager, Hotel Management
Dear Eliza,Thank you for taking the time to leave a rating. I’m sorry to see that your experience did not fully meet your expectations.If you have any specific feedback or concerns that you’d like to share, please feel free to reach out to us. Your input is valuable and helps us improve our services.We hope to have the opportunity to provide a better experience on your next visit.
by A verified traveler
Posted 25 Aug 2024
The staff at reception were very welcoming and informative and check in was quick and easy. The rooms are well kept with nice decor and very comfortable beds. Great location for exploring South Bank and the city being right next to Fish Lane and other restaurant precincts. You must try Roddy's Rib Shack downstairs, it's amazing! Although it was a little cold for swimming, the roof top pool and bbq area also looks very inviting. I will definitely stay again and would highly recommend.
Comment from Hotel Management
3 Sep 2024 by Kind Regards, Ryan Montgomery General Manager, Hotel Management
Dear Amber.Thank you for your 5/5 rating and wonderful feedback! I’m thrilled to hear you had a great experience with our welcoming reception staff, well-kept rooms, and comfortable beds.It’s fantastic to know you enjoyed our location and nearby dining options, especially Roddy’s Rib Shack. We’re also pleased that you found the rooftop pool and BBQ area inviting, even if the weather was a bit chilly for swimming.We look forward to welcoming you back and appreciate your recommendation.
by A verified traveler
Posted 21 Aug 2024 on Wotif
conveniently located in South Brisbane, close to City, Southbank and West End, staff very helpful.
Comment from Hotel Management
3 Sep 2024 by Kind Regards, Ryan Montgomery General Manager, Hotel Management
Dear David,Thank you for your perfect rating! I’m glad to hear you found our location convenient and our staff helpful during your stay.We appreciate your feedback and look forward to welcoming you back in the future.
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Kind Regards, Ryan Montgomery General Manager, Hotel Management
Dear Anthony,Thank you for your perfect rating! We’re thrilled to hear that you had an excellent stay.We look forward to welcoming you back in the future.
