Ratings based on 1,534 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Nice old building. Bathroom is clean, towel, sheets are very clean.
Comment from Hotel Management
11 Nov 2024 by The Royal Albert Team. , Hotel Management
Dear Julie, thank you for taking time to write this kind review, we are pleased to hear you enjoyed your stay. The Royal Albert Hotel is a heritage listed building. We take great pride in the style and way the building upholds. We are also proud of our central location as it helps our guests enjoy the heart of this beautiful city. Here at the Royal Albert Hotel, we pride ourselves on providing excellent, well mannered, friendly customer service, so we thank you for this kind review of our team, location, and facilities. We value your feedback as it helps us to improve our facilities and services for our guests. We hope to welcome you back to the Royal Albert Hotel in the future! Kindest regards, The Royal Albert Team
by A verified traveler
Posted 7 Nov 2024
Very dated
Comment from Hotel Management
8 Nov 2024 by The Royal Albert Team. , Hotel Management
Dear Guest, thank you for taking time to reach out. We apologize that you didn’t receive the level of service we try to offer here at the Royal Albert Hotel. We have passed on your feedback to our management team, to ensure that future stays are to the standard that the Royal Albert Hotel strives to give. Kindest regards, The Royal Albert Team.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by The Royal Albert Team, Hotel Management
Dear Katharina, thank you for taking time to write this kind review, we are pleased to hear you enjoyed your stay. The Royal Albert Hotel is a heritage listed building. We take great pride in the style and way the building upholds. We are also proud of our central location as it helps our guests enjoy the heart of this beautiful city. Here at the Royal Albert Hotel, we pride ourselves on providing excellent, well mannered, friendly customer service, so we thank you for this kind review of our team, location, and facilities. We value your feedback as it helps us to improve our facilities and services for our guests. We hope to welcome you back to the Royal Albert Hotel in the future! Kindest regards, The Royal Albert Team
by A verified traveler
Posted 3 Nov 2024
Excellent location but parking and driving difficult because of street construction. Very good amenities. Easy access to all parts of city via public transportation
Comment from Hotel Management
3 Nov 2024 by Royal Albert Reception Team , Hotel Management
Dear Kathleen, thank you for taking time to write this kind review, we are pleased to hear you enjoyed your stay. The Royal Albert Hotel is a heritage listed building. We take great pride in the style and way the building upholds. We are also proud of our central location as it helps our guests enjoy the heart of this beautiful city. Here at the Royal Albert Hotel, we pride ourselves on providing excellent, well mannered, friendly customer service, so we thank you for this kind review of our team, location, and facilities. We value your feedback as it helps us to improve our facilities and services for our guests. We hope to welcome you back to the Royal Albert Hotel in the future! Kindest regards, The Royal Albert Team
by A verified traveler
Posted 31 Oct 2024
The room definitely modernising! No window to open or balcony to sit on was a little disappointing.
Comment from Hotel Management
1 Nov 2024 by Royal Albert Reception Team , Hotel Management
Dear Katrina, thank you for taking time to write this kind review, we are pleased to hear you enjoyed your stay. The Royal Albert Hotel is a heritage listed building. We take great pride in the style and way the building upholds. We are also proud of our central location as it helps our guests enjoy the heart of this beautiful city. Here at the Royal Albert Hotel, we pride ourselves on providing excellent, well mannered, friendly customer service, so we thank you for this kind review of our team, location, and facilities. We value your feedback as it helps us to improve our facilities and services for our guests. We hope to welcome you back to the Royal Albert Hotel in the future! Kindest regards, The Royal Albert Team
by A verified traveler
Posted 22 Oct 2024
Location was great! Staff were lovely
Comment from Hotel Management
27 Oct 2024 by Royal Albert Reception Team , Hotel Management
Dear Chanelle, thank you for taking time to write this kind review, we are pleased to hear you enjoyed your stay. The Royal Albert Hotel is a heritage listed building. We take great pride in the style and way the building upholds. We are also proud of our central location as it helps our guests enjoy the heart of this beautiful city. Here at the Royal Albert Hotel, we pride ourselves on providing excellent, well mannered, friendly customer service, so we thank you for this kind review of our team, location, and facilities. We value your feedback as it helps us to improve our facilities and services for our guests. We hope to welcome you back to the Royal Albert Hotel in the future! Kindest regards, The Royal Albert Team
by A verified traveler
Posted 16 Oct 2024
Everything was great except that we had to carry our luggage all the way down to the next street to catch a cab since the hotel's main street was closed.
Comment from Hotel Management
16 Oct 2024 by Royal Albert Reception Team , Hotel Management
Dear Wendy, thank you for taking time to write this kind review, we are pleased to hear you enjoyed your stay.The Royal Albert Hotel is a heritage listed building. We take great pride in the style and way the building upholds. We are also proud of our central location as it helps our guests enjoy the heart of this beautiful city. Here at the Royal Albert Hotel, we pride ourselves on providing excellent, well mannered, friendly customer service, so we thank you for this kind review of our team, location, and facilities.We apologise for any inconvenience caused by the construction, as it is unfortunately out of our control. We value your feedback as it helps us to improve our facilities and services for our guests. We hope to welcome you back to the Royal Albert Hotel in the future! Kindest regards, The Royal Albert Team
by A verified traveler
Posted 16 Oct 2024
At the moment with the works going on not good.
Comment from Hotel Management
18 Oct 2024 by Royal Albert Reception Team , Hotel Management
Dear Wendy, thank you for taking time to write this kind review, we are pleased to hear you enjoyed your stay.The Royal Albert Hotel is a heritage listed building. We take great pride in the style and way the building upholds. We are also proud of our central location as it helps our guests enjoy the heart of this beautiful city. Here at the Royal Albert Hotel, we pride ourselves on providing excellent, well mannered, friendly customer service, so we thank you for this kind review of our team, location, and facilities.We apologise for any inconvenience caused by the construction, as it is unfortunately out of our control. We value your feedback as it helps us to improve our facilities and services for our guests. We hope to welcome you back to the Royal Albert Hotel in the future! Kindest regards, The Royal Albert Team
by A verified traveler
Posted 14 Oct 2024
Time for a renovation i think. Or a deep clean. Carpets need to be cleaned couches need to be replaced shower heads and floors need to be scrubbed and some major dusting needs to be done even the hanger on the back of the bathroom door was broken. Apart from the cleanliness, the hotel has a great old world charm and is in such a good position, close to everything.
Comment from Hotel Management
15 Oct 2024 by Royal Albert Reception Team , Hotel Management
Dear Celine, thank you for taking time to write this review. The Royal Albert Hotel is a heritage listed building. We take great pride in the style and way the building upholds. We are also proud of our central location as it helps our guests enjoy the heart of this beautiful city. Here at the Royal Albert Hotel, we pride ourselves on providing excellent, well mannered, friendly customer service. We value your feedback as it helps us to improve our facilities and services for our guests. We have passed it onto the relevant teams and hope that we can continue to improve our hotel. We hope to welcome you back to the Royal Albert Hotel in the future! Kindest regards, The Royal Albert Team
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
12 Oct 2024 by The Royal Albert Team. , Hotel Management
Dear Sheril-lee, thank you for taking time to write this kind review, we are pleased to hear you enjoyed your stay.The Royal Albert Hotel is a heritage listed building. We take great pride in the style and way the building upholds. We are also proud of our central location as it helps our guests enjoy the heart of this beautiful city. Here at the Royal Albert Hotel, we pride ourselves on providing excellent, well mannered, friendly customer service, so we thank you for this kind review of our team, location, and facilities. We value your feedback as it helps us to improve our facilities and services for our guests. We hope to welcome you back to the Royal Albert Hotel in the future! Kindest regards, The Royal Albert Team
