Ratings based on 818 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Sep 2024
The rooms are very outdated and one of our rooms needed some work done. The bi-fold doors to one of the rooms was not in working order and off the runners which made it unsafe. There were lights not working and a large exposed rusted area where there used to be a clothes line in the shower and mould in the bathroom. We were also advised that it was our responsibility to keep the room clean, which we didn't mind but there was no working vacuum or one available for us to be able to keep the room clean. When asked if they could vacuum to try keep the rooms tidy we were told that we would be charged if the cleaners were to do it. The freezer of the room was built up of frost and there was left over food/drinks from other guests left in the fridge. The top of the curtains had a layer of dust on them and areas around the room had not been cleaned properly. Some of the cupboards had dust/dirt through out, we were not comfortable even using the kitchen items such as plates, pots, cups or kettle.
by A verified traveler
Not impressed
Posted 23 Aug 2024 on HotelsI am afraid it is not going to be a good review from me. We were in room 609, and it was very outdated, not even close to the photos online. Very disappointing. The place needs serious attention. A good clean and cosmetic improvements. As soon as you got out of the elevator, we could smell cat urine. In fact, we met the black cat on our way to our room. The manager was very friendly and helpful.
I cannot recommend apartment 609 at the moment. My colleagues had mixed reviews. Some had beautiful upgraded rooms, while the majority of them felt it was not worth the money we paid.
by A verified traveler
Posted 27 Jul 2024
by A verified traveler
Posted 12 Jul 2024
We booked a 2 bedroom apartment and it looked nothing like their photos. I do not recommend people stay here.
There were so many things wrong with the place that I lost track. The kitchen bench and various surfaces throughout the apartment were so unclean and sticky that we immediately went to the store and purchased cleaning products. We scrubbed everything we could, but there was just so much we could do in a night.
We retched at seeing leftover food in the microwave from the last guests. The oven was barely better with coatings of food juices baked into its interior surfaces and trays. More leftovers were found in the fridge. The freezer was badly in need of defrosting.
What else? There were copious amounts of dust on the drapery and surfaces — even on the roof! Various hairs were found throughout the apartment and in drawers. Fittings for doors and cupboards were loose, missing, or broken. For some reason the elevators and hallways smelled like thirdhand cigarette smoke, especially on the 5th floor.
Given all this, we asked to check out early with a refund for the remaining nights. Was offered a different room with different problems instead. Still had mold in the shower and surfaces were greasy or sticky. I felt forced to accept on the basis that it was a very slight improvement in cleanliness and it didn't otherwise seem likely the manager would do the right thing by letting us leave without taking our money.
The two women staffing the place were genuinely empa
by A verified traveler
Posted 13 May 2024
A very nice comfortable place
Comment from Hotel Management
20 May 2024 by Helen - Hotel Manager, Hotel Management
Hi Mattina, Thank you for your review, we are beyond thrilled to have provided you with a memorable stay. We look forward to seeing you again in the near future.
by A verified traveler
Posted 22 Apr 2024 on Wotif
Convenient for public transport and eateries and bars. Would have been nice to check in at the desk rather than via telephone. Shower floor tile grout needs a good clean.
Comment from Hotel Management
20 May 2024 by Helen - Hotel Manager, Hotel Management
Hi Gareth, Thank you for your review, we appreciate you taking the time to share your feedback. We are pleased you enjoyed your stay with us and hope to see you again in the future.
by A verified traveler
City break
Posted 18 Apr 2024 on HotelsGreat location especially for central train station our room was spacious quiet & clean overall we enjoyed our stay & we would stay again in the future
Comment from Hotel Management
18 Apr 2024 by Helen - Hotel Manager, Hotel Management
Hi Kym & Noel, Thank you for choosing our hotel and sharing your positive experience! We hope to be your preferred choice in Brisbane and are here to assist you with future stays. Feel free to teach out to us anytime.
by A verified traveler
Posted 29 Feb 2024 on Wotif
Lovely old building with heaps of character. Apartment was very clean and comfortable.
Comment from Hotel Management
18 Apr 2024 by Helen - Hotel Manager, Hotel Management
Hi Susan, Thank you for sharing your fantastic experience! We're thrilled to have met your expectations and provide you with a memorable stay. Until next time!
by A verified traveler
Posted 28 Feb 2024
The room was spacious and comfortable.
After-hours checkin was kind of stressful (intercom not working) but the people were very helpful and were focussed on getting the check-in completed and the issues resolved.
Comment from Hotel Management
29 Feb 2024 by Helen - Hotel Manager, Hotel Management
Hi Nathan, Thank you for your review, we appreciate you taking the time to share your thoughts. We are pleased you enjoyed your stay with us and apologise for the issues with the intercom not working at the time. We hope this didn't detract too much from your stay and we have the opportunity to welcome you again in the future.
by A verified traveler
Posted 14 Feb 2024
Comment from Hotel Management
29 Feb 2024 by Helen - Hotel Manager, Hotel Management
Hi Maureen, Thank you for taking the time to review your stay with us, we are pleased you enjoyed your stay and hope to see you again in the future
