Ratings based on 978 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from BALACLAVA
Posted 6 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Joshua, Hotel Management
Dear Darren,Thank you for sharing your feedback! We’re so glad to hear that you had a great experience at Ovolo The Valley.If there’s anything specific you feel we could improve on, please don’t hesitate to let us know. We look forward to welcoming you back soon for another wonderful stay.Warm regards,Joshua CollinsAssistant Front Office ManagerOvolo The Valley
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Joshua Collins, Hotel Management
Dear Ioanna,Thank you for sharing your thoughts on your recent stay with us at Ovolo The Valley. We’re glad to hear that you found our hotel clean and in good condition.Your feedback is valuable, and we look forward to welcoming you back for another great stay in the future!Warm regards,Joshua CollinsAssistant Front Office ManagerOvolo The Valley
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Joshua , Hotel Management
Dear Nancy,Thank you for your feedback! We’re glad to hear that you had a positive experience during your stay at Ovolo The Valley. We take pride in maintaining high standards of cleanliness, hotel condition, and service, and your comments confirm that our efforts are being recognized.We hope to welcome you back in the future for another great stay!Warm regards,Joshua CollinsAssistant Front Office ManagerOvolo The Valley
by A verified traveler
Posted 24 Nov 2024
Poo and sauna upstairs on the rooftop were great.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Joshua, Hotel Management
Dear Melissa,Thank you for sharing your feedback! We’re so glad to hear that you were satisfied with the cleanliness, hotel condition, and service during your stay at Ovolo The Valley.Your comments are greatly appreciated, and we look forward to welcoming you back for another wonderful experience in the future.Warm regards,Joshua CollinsAssistant Front Office ManagerOvolo The Valley
by A verified traveler
Posted 2 Nov 2024
I don't like the elevators, they should be more flexible for food delivery people
Comment from Hotel Management
3 Dec 2024 by Joshua, Hotel Management
Dear Milica,Thank you for your valuable feedback! We’re glad to hear that you had a great stay with us at Ovolo The Valley.Regarding your comment about the elevators, we do require key card access to all floors for security purposes. If you have a delivery or need assistance, please don’t hesitate to let us know, and we will be more than happy to assist you with access.We look forward to welcoming you back in the future for another great stay!Warm regards,Joshua CollinsAssistant Front Office ManagerOvolo The Valley
by A verified traveler
Posted 7 Oct 2024
Great hotel but I wish it still included the mini bar
Comment from Hotel Management
11 Oct 2024 by Ovolo The Valley, Hotel Management
Dear Richard,Thank you for your feedback! We’re glad to hear you enjoyed your stay with us. We understand that the mini bar can enhance the experience, and we appreciate your thoughts on this.Your input is valuable as we continuously strive to improve our services. We hope to welcome you back for another enjoyable visit!Best regards,Joshua CollinsAssistant Front Office Manager
by A verified traveler
Posted 6 Oct 2024
Amazing Hotel!!
Comment from Hotel Management
11 Oct 2024 by Ovolo The Valley, Hotel Management
Dear Wallace,Thank you for your amazing review! We’re thrilled to hear you had a fantastic experience with us. Your enthusiasm means a lot to our team!We look forward to welcoming you back for another great stay!Best wishes,Joshua CollinsAssistant Front Office Manager
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
4 Oct 2024 by Niko, Hotel Management
Hey Edward,Thanks for the top marks! Sending our love right back to you!
by A verified traveler
Posted 15 Sep 2024
Great service, cool rooms
Comment from Hotel Management
4 Oct 2024 by Niko, Hotel Management
Hey Aimee,Thanks for the review and kind comments. See you soon hopefully!
